Generally, for a company of this size, their customer services failed miserably although after weeks of calling them and messaging on their facebook forum, I eventually got the issues resolved. They should seriously review their call centre operation. Truly the worst I've ever encountered!
I have had a query relating to some points on my Nectar card. I have emailed the Nectar customer services team twice. Both times I have had a response from a named assistant saying they will look into it and get back to me within 3 days. Both times I haven't heard anything further. So I rang the customer services number and spoke to someone who, guess what, said they would get back to me and didn't. It is an overseas call centre and they clearly couldn't give a damn.
The point system its self isn't too bad and the Nectar eshops are plentyful, however collecting points from one or two of them is harder than drawing blood from a stone. Originally I was waiting for some points from a certain e shop which had said on its site via the nectar tool bar that I would receive my points within 35 days to 2 months. now 4 months later and no points awarded, I contacted nectar customer services who informed me(rather rudely and bluntly) that i will not be receiving the 600+ points which I was due and attached a copy of the 'updated' eshop involved T&C which was different to the original terms when I first ordered. (these terms had changed within 12 hrs of me contacting nectar and shows the eshop offer as available to new customers only, which I had been in the first place) So to sum it up, one person will tell you one story and when what you are told contradicts what another customer service agent says or even what it says on the website, they will quickly cover up their wrong doing. So stick to collecting points by all means necessary but avoid customer services at all costs.
The site works fine for me, but some etailers either don't honor the transaction or are amazingly slow to redeem the points for you. Chasing them up is nigh on impossible. I tend to utilise sites that automatically link in your nectar account, which helps alot. I have accrued plenty of points over the years and like that they can be cashed in directly or as Amazon vouchers. Good stuff.
*UPDATE* Nectar has dropped Amazon affiliation, which is a big negative for me. I have definitely used the system less since this has happened.
I've had a Nectar card for about a year now and used it on online purchases and in stores and I can safely say I've easily earnt and spent over £40 worth of points, which is brilliant considering its free!
This must be the worst website design ever. You click on a shop, then it asks you to click on the "Shop Now"? I just clicked eg EBay, so why does Nectar then ask me to click again on the eShop Shop Now button?. So then you do, and it throws up the "Shop Now" button, so you click, and it throws up (if you are lucky!) transferring you to EBay.
I do not need to know I am finally being transferred to EBay when I already know I click on the EBay shop button at the start of this Clicketty, Clicketty click, click, click, click process!!
There again, with so many clicks involved maybe Nectar realise that they had better tell us all - that we are still on the 'right click' - oops sorry, was that a left click Nectar?. YES Nectar is all left clcik and not right :-) :-) lol.
Get it sorted please - Google gives you a one click and your there. So why cant Nectar? How long does it take to learn basic HTML, and some basic JAVA?
Phone: I spent £1.38 for 25 min on the phone with c-s for problems which resulted be caused by their website (finally tech c-s said it in email). C-s on the phone was a complete a waste of time and money.
Points: To have points rewarded it takes up to 60 days ie. Norton, and it depends from Nectar not the merchant so you woder why so long. Also you can start from Nectar website, cookies enabled, have screenprint but c-s is not interested (even if tech says They had a problem). You email with a specific problem and all the necessary info but the standard reply is completely disinterested in what you explain. When finally they award you points c-s is not even good to let you know.
Statement: It is not specific enough so if you do many transaction you don't exactly know where they are in your statement.