Nectar reviewed by

Reddish, GB

11 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good enough points system but rude and contradictive customer services.

The point system its self isn't too bad and the Nectar eshops are plentyful, however collecting points from one or two of them is harder than drawing blood from a stone. Originally I was waiting for some points from a certain e shop which had said on its site via the nectar tool bar that I would receive my points within 35 days to 2 months. now 4 months later and no points awarded, I contacted nectar customer services who informed me(rather rudely and bluntly) that i will not be receiving the 600+ points which I was due and attached a copy of the 'updated' eshop involved T&C which was different to the original terms when I first ordered. (these terms had changed within 12 hrs of me contacting nectar and shows the eshop offer as available to new customers only, which I had been in the first place)
So to sum it up, one person will tell you one story and when what you are told contradicts what another customer service agent says or even what it says on the website, they will quickly cover up their wrong doing. So stick to collecting points by all means necessary but avoid customer services at all costs.
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