very disappointed with quality of bag- they have used groupon as a con- they should be hunted down by trading standards i got my bags but 1 fell apart after using twice and they were worth less than the voucher price let alone what they say they are worth
Like everyone on here, got a voucher, got my bag, rusbbish quality! Arranged return, all of a sudden email doesn't work, website does work, I'm trying to go through groupon now and hopefully try adn get some of my money back.
No sign of bag after 3 months, website disappeared. Were quick to reset my groupon code when it wouldn't work to get me to pay the extra money (above the cost of the voucher given to me as a Christmas gift). Emailed them after 2 weeks of waiting for delivery to be informed that: 'All orders placed between 16/12/2011 - 06/01/2012 are being dispatched before the end of January. This is due to the high amount of orders placed over the festive period when Nellypot was closed.
I hope this helps and thank you for your patience.'
It is now 12th March - Patience has gone, and so has my money!!!
you are all so right my bf baught me this voucher from KGB and it took 4 months for it to be delivered and when it came it was the wrong bag, i also placed another order and it didnt come so i supose i wont be getting that order. its a joke !!!!!!
Ordered 9th Jan with voucher bought for Christmas pressie. First couple of emails asking about the delay were responded to. No responses to my last 3 emails and the site has gone too. Seems they were fobbing me off with delays to make it impossible to get a rebate from my credit card. Not only are these people scum I would say they actually take joy in upsetting people.
I initially purchased 2 vouchers from discount sites in Oct and Nov and received my bags promptly.Although clearly not worth £64.95 as stated on Nellypot, I quite liked the bags and at a total of £20.90 thought they were fine. I then purchased another 2 vouchers from KGB and Groupon..different story. Ordered Feal Bag in Black and Navy, paid the extra £10.90 inc p & p, money debited on 19th Dec...surprise surprise no bags, now no website. Have emailed Sagepay who are aware of this company. To add insult to injury, I have just found the bag I ordered in another colour on www.bagsmorebags.co.uk for £16.25 along with many of the bags featured on Nellypot at a quarter of the price. Don't discount websites check out offers before they take them on! Not happy!!
I first used nellypot in October when I bought a kgb voucher, My bag did arrive a little late, but I wasn't too concerned, I then got another 2 bags from them with no problems. Then I bought another bag on 31st December using a 60% off voucher that I got with my purchases. The payment left my account on 3rd January and I still haven't received my goods yet 2 months later!!! I have sent numerous emails to them, and on the 3rd February they emailed me to say my bag had been dispatched, but it's still not here yet. In the FAQs on the website, there is a part saying there is a 3 week delay, but they are taking the mick now I feel, 2 months later. I will be contacting trading standards on Monday regarding this, and will use the phone number stated earlier for Sagepay to try and get my money back. I'm very angry with them as I was quite happy with the service I received previously, and even recomended them to friends, but have since told them not to even bother!!!!!!!!!!!!
Same problems as previous poster. 4 x £12 voucher plus £77 spent on more expensive bags and postage. One bag out of three recieved which was street market quality, barely worth the £12 voucher! The fourth voucher I didn't even bother with. I have no doubt this 'Becky' from Nellypot was buying cheap crap bags worth pennies from china or such like and selling on as 'designer' to make a profit. To add insult to injury the website is now closed and emails won't send. I have contacted Groupon and am waiting reply. I would not be surprised to see a similar webstore open under a different name with the same shoddy quality of merchadise.
I bought 4 vouchers at £12 as Christmas gifts. Then, against all advice, I paid a further £47.70 directly to Nellypot. This leaves me £95.70 out of pocket...and not a bag to be seen!! This disreputable company, which have used every trick in the book as delaying factors, may have simply become overwhelmed by the volume of orders. If this is the case why not remit all payments?
I feel that this company reflects very badly on Groupon, who surely should research the capacity and authenticity of their partners. Groupon are at least morally culpable as they took the original payments. I'm afraid that Nellypot has severely damaged their credibility.
Total con. waited months for orders to arrive............when one did was awful.......sent the bag back............no refund. Still waiting for refund and second order........what compounds the issue is I paid Nellypot P & P and extra £5 for what I'd thought would be a lovely bag!!!they were having a laugh and this has made me much wary of buying Kgb & Groupon deals
In the end, despite using a Groupon voucher that was supposed to get me a bargain, I paid nearly £30 for a bag far inferior to my usual M & S purchases, with a shoulder strap that was clearly substandard. I was attempting to get a new strap, which they promised to send over 2 weeks ago. I will not be so quick to buy a Groupon or any other 'money saving' voucher! I cannot get Nellypot to respond so I suspect I've cooked my goose now! BEWARE!!
Absolutely disgusting - bought bag with Groupon voucher as I felt secure that this would be a safe site - how wrong am I - the whole site is/was just a scam so that the owners could get £10+ off everyone - a nice little earner. I wont trust a Groupon voucher redeemable site again. At the end of the day its not the loss of money its the principal its a shame more people will have been scammed by this pathetic excuse for a company - PS dont bother trying to email them either as the email address has been deleted.
I bought a Groupon voucher for a Nellypot bag and as have many others, I have also not received my order and got no response to my emails. I have contacted Groupon for more information, telephone number or address, for this company. They must have had this info in order to have negotiated the deal. They refused to forward any information and after several emails the have offered to give me £10 worth of groupon credits. I think Groupon should research their partners in these deals more diligently and their failure to give further information enables retailers like this, who are at best incompetant and at worst dishonest, to continue their doubtful business. On a further note am still awaiting the Groupon credit.
I agree with everything that has been said. I'm still waiting for my bag to arrive and ordered it 2 months ago. Customer service had been okay up to a few weeks ago but now they are just ignoring my email. I've checked their website and it doesn't seem to be online any more? Can anyone verify this and does anyone have an idea of how to claim our money back?
This company is set up on FALSE PROMISES... other than scamming customers out of products and money it wouldn't surprise me if they was doing the same to the government.... they are not advertised as a LTD or PLC company so obviously not VAT registered, therefore who you going to claim money back from as they would have no removable assets. Therefore, takes small claims court out of the equation..... REPORT REPORT REPORT.