Out of 2 orders I have had 2 different problems. The first order was taken then not delivered as there was a stock issue. I was called and informed and an alternative was offered but it delayed my install date by a day which didn't make my customer very happy. The second issue was more with the courier as my delivery was sent to the wrong address despite the full address and postcode being given. I had to go to the other address and collect this myself to avoid the job being held up. Cheaper than Cable Monkey but at what cost?
I was very happy with my order for three items, it was not the cheapest I could find but I felt the quality looked slightly better so decided to buy from here. After paying for the items I noticed that I had been charged almost DOUBLE. After checking my order I realised that VAT had not been originally addend nor an extortionate (for the size/weight) postage price.
ordered some cables, paid by card. goods delivered in a box a couple of days later. just what I expected and had hoped for. no reason to complain or praise. no option of cheaper delivery which is a bit toot if you are in no rush. good cables at a good price though.
The goods I ordered were shipped promptly and arrived early the next day as promised. However, I didn't need them nearly this quickly and so a reduced cost option with a longer wait would have been useful. They also don't take American Express which is the standard card issued by my company. However, these are minor points and the overall experience was excellent.
The site itself it easy enough to use and a has a goodf range of products. But what really set them apart and prompted me to take the effort to peon thios review is the excellent customer service I received. A minor mistake between what was ordered and received was dealt with in the most professional and from my sstandpoint hassle free manner. Highly recommmended for all your networking needs.
This is not the first time I've used The Networking Store as I've found the shielded, snagless cables to be of good quality. Downside is that the only option for delivery is "next working day" which doubled the cost of the purchase, but then having ordered the cables mid-afternoon on Saturday, paid for "next working day" delivery, the cables only turned up at 6pm on Tuesday. I placed an order with Amazon at the same time for a different product also with "next working day" delivery (which cost less) and this turned up as expected on Monday morning. If the only delivery option you provide is "next working day", you should at least deliver against this standard!!
The service provided was most helpful and delivery quick. The Cat 6a patch cables with the screened pairs worked well to supress the RF leakage from my computers to radio equipment. which has proved a problem for some time.
After placing the order, I received an e-mail quickly stating the Server cabinet ordered was out of stock. I asked for a larger size instead and this was done without any problems or extra payment. Received order next business day.