I bought a couple of lilin cameras one of the budget ones and a mid priced hd outdoor cameras and was so impressed that i bought another low cost one. The cameras are great, but the client software is so-so, but that is OK as I use the cameras with a synology server and also an android/iphone app which support these cameras. Very happy so far...
Great selection of products, with very detailed descriptions and supporting information. Some detail could be clearer (for example - the unit I ordered did not come with a power supply - a POE adapter was required). This was called out, but not as clearly as it should be. So just make sure you know what you are ordering. I called to ask for advice on what part I needed to complete the kit, and was dealt with promptly and competently.
That minor ooops aside, can't fault the service. Order was delivered promptly and when expected, and the items were well packed. Have now ordered on 2 separate occasions, and both times the process was equally smooth. Would definitely use again.
I purchased 14k worth of axis cameras all received next day with exception of one obscure part that was not in stock and was sent direct the following day. helped me choose the cameras, price matched, suggested software. Friendly and helpful. Definately recommended.
Having been recommended to talk to them I have used Network Webcams several times over the last few years. They are professional, impartial and truly knowledgable, I could have wasted a bunch of money on the wrong equipment if not for their help.
Pricing is also excellent, you will struggle to beat their prices - but you also have to value their knowledge and after sales support which is priceless.
Seriously, don't waste your time with lesser suppliers or generalist security companies - these guys are superb.
After researching various IP camera options, I selected a Lilin LR7022 from Network Webcams. I placed the order on Sunday afternoon and it was delivered by 9:30am on Tuesday - fantastic service.
The Lilin is an impressive camera which I'll be evaluating it over the next few weeks. I will probably buy more and, if so, will definitely get them from Network Webcams.
I had some questions as I didn't understand the products well and they were very fast at getting back to me, quicker than any other company I have ever dealt with so highly recommended.
I found NW during a websearch for a domestic security camera setup. It looked good, with lots of choice, keen prices, a very prompt and helpful follow up, and delivery within 2 working days, kit as advertised. Very happy to recommend NW - wish all the companies I've dealt with worked the same way.
Ordered a Lilin IP Camera which was delivered within one working day and well packaged.
Web site has good detailed specifications on products and the ordering handling was very efficient and informative.
It was not the easiest order - done via Asia to Austria. All arrived in perfect condition and after finally mounting the IP camera 2 years later (it was a gift from a computer literate son to his not quite so computer literate mother), I had no idea on how to access this camera on my Macintosh. Everything I could find on it online was to suggest that the camera is only workable on PCs, not Macs. And this is where customer support came in. After a few rings a friendly voice answered the phone and asked for my phone number so that the 'Mac person' could call me back (in Austria). Neil called back within minutes and within another few minutes he had me looking through my camera on my Mac. Now that wasn't straight forward, but by getting into my computer, Neil made a few adjustments here and there and voila - the camera was accessed. This service 'with a real smile throughout' was exceptional! Thank you so,so much!
Price match, next day delivery - can't fault them.
Phoned & spoke to Ian in sales who gave excellent advice & seemed to have webcam specs in his head....... Then ordered by 'phone at 4pm. The Parcel was sitting on my desk when I got in to my office the following morning at 9am - truly amazing!
The Axis M1014 network webcam does exactly what we wanted & the north basin of Windermere will now, shortly be viewable on the Lake District National Park website.
A big thank you to Network Webcams!
I have purchased and installed 7 IP cameras at different locations over a period of years and I have no special IT skills. The range of cameras and software they stock is excellent and the website is easy to use, prices are competitive and service and delivery very good.
With Network WebCams you get personal help with setting up the cameras and software, which can be complicated with IP cameras, an engineer will talk you through the whole process if necessary. I have been back to them with a problem several years after the initial installation and the assistance was still available.
Product is not in stock and needs 2 weeks to become available.
There is no information on the web site that the product isn't available yet.
Sales personal is excellent, quick response.
I'm waiting for the product right now.
Installation was easy and the images are clear, and I'm particularly pleased with the effectiveness of the night mode. I'm still working through the more complex set-up options and frame grabbing potential. Packaging, shipment and payment was all most effective and as you would expect from a reputable supplier.
What makes the difference between a good company and a great one is the customer service. Usually you pay more for service, but I found Network Webcams to be very cost competitive. When I phoned the help line I received excellent support from someone who had the technical knowledge to be able to help, really wanted to understand my needs and worked with me to getting what I wanted. When he needed to contact the supplier for more in depth information, he called me back promptly to relay the details. This level of customer service (to a private individual, not selling to a business) really impressed me. Well done to all at Network Webcams.
Ian's assistance in sorting out a mistake I had made was fault less. Without this excellent customer service I would have been left with a product I couldn't use as I wanted at a very high price. Due to his ingenuity I now have what I need at no extra cost. I have no reservations in recommending NW Systems
Not a massive amount to say other than the service was very quick, very efficient and very professional from start to finish. The goods arrived exactly as stated and were exactly as described. It was a pleasure to do business with NetworkWebCams. Paul D.
What can I tell you, unsurpassed customer service.
I emailed a question mid evening and got a reply within the hour.
I ordered really late in the day, beyond their normal cutoff time and the camera was with me my 9:05 the next morning.
At every stage of the process of selecting, ordering, delivery their service has been exceptional
1. They had what I wanted at a good price
2. Ordering online was simple
3. The packege arrived on time in with no damage
4. The equipment was as ordered with no problems
Job done............... result
Communication via e-mail - responded with advice to numerous queries and when I placed the order the camera arrived next day.
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