Reply from Network Webcams
[REPLY]
- Reviews (86)
- Marcus Izmir
- 1 Review
- Jay Stromberg
- 1 Review
Great service
Was kept informed all through the process. Hitch with delivery (teenaged delivery driver didn't bother to ring and just put card through the door). Company chased this up immediately and got it sorted. It's when things don't go perfectly that you see how good a company really is.
- Douglas
- Perth Scotland, GB
- 2 Reviews
Beware
I have had dealings with this company previously and found their technical support to be absolutely first class. Their website and product range are excellent and they are always helpful and willing to answer questions before or after purchases. However, the reason for the very poor score relates to their policy on returns for refunds or exchanges. In spite of the many '14 Day Buy and Try' notices on their webpages, you need to read the words very carefully. I tried to return a camera on the day that I received it as I realised it was not suitable for the purpose for which it was intended. Networkwebcams.co.uk totally refused to exchange or refund the item because I had opened the box and tested the product - even although it was only once and for a matter of less than an hour. The print on their page says, 'Returned items must reach us in stock condition, i.e. unmarked, unopened, unused and undamaged. Any factory seals must be intact. If a returned item reaches us outside the seven day return period or if the item reaches us marked, opened, used, damaged or with broken seals, we may reject it and no refund may be given.' So how can a company dealing with items such as these expect consumers to know if a purchased item is suitable without opening it and trying it? This is the second time that I have written this Trustpilot review as Networkwebcams.co.uk have tried to block an original review I wrote on very fatuous grounds and I am sure they will try to block this one too. I wasn't aware that only positive reviews were what was required. My comments are true and accurate and I do not consider this unreasonable as I have also identified some positive features of the company. However, please be very careful about placing an order with them unless you are totally sure that the item is 'fit for purpose' as you don't get any second chances.
- andrew bonney
- 1 Review
easy to order and good choice
good communication from Webcams with good honest advice. Easy to order and deliver came quite quickly
- Will in IT
- 1 Review
Just excellent
Slick order process and support who know what they're talking about.
- Peter Driver
- 1 Review
Fast reliable service.
Picking a camera was a breeze. Once ordered, I was amazed when my order arrived the very next day.
- Paul Williams
- 1 Review
Super fast delivery. Just a smooth straighforward experience.
What more do you really want from an online retailer? Low prices, easy to buy, fast delivery, well packaged. The range of products is extensive. I will be using again.
- Michael O Leary
- 1 Review
Wrong info on website
Purchased a camera on the basis that it had certain features as described on the website. But when I received the goods I asked customer support and they said it was incorrectly advertised online.
Reply from NW Systems Group
Thank you for your feedback. I apologise for the small error in this product's technical specifications where we incorrectly stated the camera had an SD card slot. Though we do take measures to ensure our tech specs are always accurate, small errors like this can happen from time to time.
As soon as you contacted us we arranged a return and at our cost and a full refund and immediately fixed the data error on the website.
Regards
Kevin Bowyer
Technical Director
- T. Ryan
- 1 Review
This is a helpful effective company
This company does what it says, when it says and then provides good backup.
I will deal with them again.
- Andrea Rodeano
- 1 Review
A vendor you can trust
Immediate answer to any question, fast delivery, good prices, pro-level products.
Strongly recommended as supplier of high-grade IP cameras.
- Jonathan Hill
- 2 Reviews
Very good service, arrived the next day
The bl-c210 is a tidy little camera. Good range of movement and excellent image quality. The active x plug though working in safari on osx does not give you sound.
All in all a good little camera
- Rob Rietveld
- 1 Review
Fast and effective delivery to the Netherlands
I have had several orders filled without a hitch, good pricing and smooth delivery.
One catch to watch is that some cams are delivered with UK power plug hard fixed to the adapter. Requires rework in that case. So check before buying, they are quite helpful and easy to reach.
- Julian
- 2 Reviews
Excellence is rare.
Helpful, informed and professional.
An 'Amazon' that you can 'phone for advice.
- David Williamson
- 1 Review
Excellent service and price, extremely fast delivery - will use again.
Excellent service and price, extremely fast delivery - will use again.
- Brian Freeman
- 1 Review
Good advice, delivered on time, excellent all round service
Third time I have placed orders with Networkwebcams and have never been disapointed.
Will most definitely use them again for any webcam requirement.
- James M
- 1 Review
Efficient and professional.
Quick, no nonsense, knowledgeable team. Lightning delivery, professional service. Good price points, easy to deal with.
- Mark Murray
- 1 Review
Great site, great advice/service, prompt delivery, and great product.
I needed to buy a high res security webcam and didn't know which one to choose. I got great advice from customer service, and fast delivery.
The site is easy to navigate and easy to find all the options you need.
- alumi security systems
- 1 Review
Outstanding !
1st time customer very pleased with speed of delivery and communication. !
Highly recommend
- Ben Ta
- 2 Reviews
Cheapest prices, FREE Next day delivery, Excellent customer service.
First time I used this company. I purchased two network cameras. Prices where THE cheapest, what’s more got FREE next day delivery, what’s more, one of the cameras (Axis) has a promotion of free 32GB MicroSD and I thought I will get a cheap brand, and to my surprise I got a well-known brand (Verbatim). All in all, I am a very happy customer, and to Network Webcams, PLEASE keep up this level of service and soon you will beat all other rivals.
- Lee B
- 1 Review
Received next day as promised.
No fuss, all as expected. Perfect service.
- Robert Montgomery
- 1 Review
Highly recommended for helpful and prompt service.
Good website and telephone service. Excellent choice of products with full descriptions to enable choice of camera to meet individual needs. My product was delivered the next day.
- Michael Braunstorfer
- 1 Review
Friendly, competent and fast. Any time again.
Seems to be the only company in whole Europe that had the Sony Ch-220 camera in stock. Could speak to a "real" person, who was also very friendly and competent. Any time again. Kind regards, Michael. Vienna Paint.
- Alex Pope
- 1 Review
Great Technical Support.
Struggled to set up camera but the excellent tech support helped me sort it all out.
- Denis Polley
- Cork, IE
- 1 Review
Poor customer experience
Purchased two Lilin HD IPR712 night vision IP cams in November 2012 . Arrived promptly ok. However was unhappy with picture quality of one cam. Raised concerns with Ntwkwbcams-uk on 8 Jan 2013 and sent assorted screenshots comparing 720P HD cam in question with an old 0.3 MPix Trendnet. The Trendnet pics were crisper than the Lilin! They sent my email & pics to Lilin. Was informed on 14 Jan that Lilin (on 11th) judged there to be NO FAULT with my cam. Emailed Ntwkwbcms-uk again on 17 Jan re-expressing disappointment with pic quality. Emailed them again on 4 Feb stating I wanted to return cam. They replied on 7 Feb saying they're waiting on Lilin to respond. Emailed again on 8 Feb expressing frustration at delays all round and dissatisfaction with "customer unfriendly" return policies and overall avoidance of responsibility of Ntwkwbcams-uk. They reply 12 Feb recommending return DIRECTLY to them now instead of manufacturer. Cam posted to them 13 Feb and received 15 Feb. They email on 20 Feb to say their tests show cam IS faulty and offer replacement. Latter arrives 25 Feb and......ITS THE WRONG FOCAL LENS version cam..matter still unresolved. Summary: 7 weeks from initial concerns of 8 Jan until today 25 Feb I'm still without a properly functioning cam.
I will say on a positive note that they were always very polite and helpful on the occasions when I phoned them but I feel I had to drive this issue.
Reply from NW Systems Group
Thank you for your feedback.
I have looked at the detail of this case and first of all please accept my apologies for the delays you have experienced with the replacement of the faulty item on this order.
I agree that this has taken too long to resolve, which is not in line with our customer service policy. This case is a rare eventuality, for which I sincerely apologise.
As discussed, the correct camera is on its way and the incorrect model will be collected.
Please contact me directly if you have any further issues or comments.
Frank Crouwel
Managing Director
NW Systems Group
- Chris Blake
- 1 Review
Very helpful and efficient
Over the phone their help with the sale was much appreciated. The efficiency with supply and delivery was faultless.
- John Vickerstaff
- 1 Review
As on the TIN !!! and fast delivery.
It was our first order with Network Webcams and with the help and service, we will be using them again, Many Thanks
- K Van Leeuwe
- 1 Review
Correct Working, fast delivery, if any problem they contact you
Correct working company and webshop.
Fast answer when any questions.
If there's any problem with delivery customer services contacts you
- John
- 1 Review
YCAM....Why not, does what it says on the tin.
I used Network Webcams 4 years ago, I bought a YCAM outside cam and shell 4 years ago and its still working fine. Decided to buy another 4 years later for extra security and again easy to set up worked straight out of the box RJ45 cable and Wifi 100% perfect.
Very cost effective solution to external or internal security.
Thanks Network Webcams for a fast and efficient service.
- G K N Driveline Birmingham Ltd
- 2 Reviews
Customer Service at its best !!!!!!
Rob Corlett was just fantastic. Customer service was second to none. Found the link to his company via the AXIS website and all my troubles were solved. Found the part number, got me a quote and the camera was ordered the very next day. Received the order next day delivery. EXCELLENT
- Arnold de Jong
- 1 Review
Great service and fast delivery.
In short: I prefer ordering camera's at Network Webcams instead of ordering it in Holland. Better service and they do what they say and it is not more expensive sometimes including the transport costs.even cheaper
- Richard Selman
- 1 Review
Very good service
Phoned to see whether they had the camera in stock. Ordered one and it was delivered to the North of Scotland within 48 hours. Same good service again a week later.
- John Miller
- 1 Review
Superb customer service, could have saved a couple of quid buying elsewhere but the advice and assistance was worth every penny.
For my first project of this type I wanted a mid-range outdoor security camera that I could stream live to a website. Though I work in IT I hadn't done an installation like this before. Over several days I discussed the project with Ian, his advice was invaluable, which is why I bought from NetworkCameras.
Thank you...
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- John Smith
- 3 Reviews
Another good deal from Network Webcams
I got the item I wanted at the best price online. Network Webcams do not always have the lowest advertised prices. But they will always try to price-match and their expertise, efficiency, prompt delivery times and after-sales technical support are second to none. This is why I've purchased so much stuff from them over the years and am minded to do so again the next time I need something in the IP camera line. I can highly recommend this company.
- David Green, DZA Technical Ltd.
- 1 Review
Reliable, Consistent, Quality
I have used Network Webcams now on several occasions to supply IP camera products for my Home Automation business.
Deliveries have been prompt, and where there have been confusions (with the courier) followed up with excellent diligence.
The products are well chosen and simple to integrate
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- Arthur Oppenheimer
- Brighton, GB
- 2 Reviews
ABSOLUTELY BRRRRRRRRRILLIANT
I purchased a Panasonic webcam in February 2012 but did not try to set it up until January 2013 – almost a year after purchase.
Having failed to set it up I telephoned Network Webcam and spoke (with ought much hope) to Raymond in technical support
I have never in my life had such good, patient, knowledgeable and effective customer service. Raymond guided me through the setup process, explained clearly what he was doing and got the system working in both Internet and wireless mode in the space of a few minutes.
He left with the parting words ‘don’t hesitate to contact me if we can be of any further help’
If anyone reading this is thinking of purchasing a webcam or allied equipment I would thoroughly recommend Network Webcam and have nothing but the highest praise for their level of service (by the way I have no business or personal relationship with the company or any of its people)
- Brian Kriss
- 1 Review
excellent responsive customer service
Attentive and immediate response to query about delivery and product. Fully satisfied with transaction and product.
- Daniel Capper
- 1 Review
couldn't have provided a better service. First Class!
Internet prices, traditional service. Well Done.
- Jonathan Webber
- 1 Review
Great service, it is good to talk to someone who knows their products
Very helpful advice before ordering and after ordering items arrived next day and now all up and running
- Waseem Khaliq
- 1 Review
Really bad service
Made an order which I did not receive on time, twice I was let down by your company regarding receiving my goods on time. On making my order I was told that I would receive my goods the next day after payment was made, after half hour, I receive a call from you saying that you can't deliver the next day which was Friday, but was told could deliver first thing on Monday morning after the week end to which I have only received one item that i cant do anything with out the other. My order for the goods was paid all together, I was told I would get a deliveries all at once on Monday the latest. I am still waiting.
Reply from NW Systems Group
Thank you for your feedback. All feedback is valuable and we take it very seriously.
Our normal service is based around next-day delivery as you rightly state and I'm sorry that we have not delivered as expected on this occasion. We have been discussing this with your representative today as you know and as previously discussed the remainder of your shipment is out for delivery today. I have double-checked for you that the goods are definitely out for delivery today and they are and we provided the tracking details to your representative earlier today before this review was posted.
Clearly our communication to you of courier delays over the Christmas and New Year period was not clear enough and for that please accept my apologies. We will investigate why this may have been and try to ensure this never happens again. We take our promises extremely seriously and on this occasion your expectations were not met.
As mentioned, all your goods will be with you today and remember that we will be happily providing you with full support over the lifetime of your products.
Kevin Bowyer
Director, NW Systems Group
- Paul Murray - Marley Communications
- 1 Review
Good quality service with a company that goes the extra mile
I have been working with these guys for sometime now and they are always very professional and helpful.
