I have bought many items from Navada including, a guitar, keyboard and various other equipment. I have always found the service brilliant, nothing is too much trouble, and they fully understand that we are not all musical and need advice on what to buy out budding children stars. They are very competitive and always try to match the product with the need of the customer. I would highly recommend Navada for all your musical requirements
Wanted a keyboard stand but didn't want to spend a lot because given keyboard and wasn't sure whether learning keyboards was just going to be a phase! Nevada really helpful about options. Didn't try to sell me better than I needed. Very speedy delivery. Would definitely use again.
I was looking for a specific instrument from Epiphone. Having the list of dealers in front of me, as soon as I saw Nevada, I prayed they would have the instrument I wanted. I had previously helped my parents purchase an instrument from Nevada, and knew how great they were. I was not disappointed. They had the guitar I wanted, and the cheapest of all those I'd looked at, and with free next day delivery, I was really, really happy with the service I got. They emailed me every step of the way, and I even got texts off the delivery company. The transaction was faultless, and would tell anybody I knew to use them.
I was so impressed, I knew there would be extra shipping as I was in the Channel Islands but as it turned out the VAT refund was more than the shipping cost so I woke up to find a refund in my paypal account already!
Excellent communication from the store, would recommend to anybody!
Bought a used VOX Guitar cab from Nevada, via eBay... but also had some email / phone call interaction too. I wanted the item next day, rather than the standard economy shipping option provided... as I was home the following day. They agreed to ship it in with no extra costs. Fantastic !!
I work in a guitar shop myself so understand all the logistics behind the scenes... but they tackled it all very efficiently and professionally. If I was to be picky the item could have been packed with a bit more care but luckily is was mint on arrival. Highly recommend my own rivals !!
Ordering from Nevada was really simple. After an initial enquiry to find out if they could ship out to my location they provided the help and advice required and looked for the best options available for me. They kept in constant contact with me keeping me updated at all times. The service was excellent helpful and friendly. I have no hesitation in recommending them and will definitely be buying from them again.
As we live in the woolyt wilds of the Highlands, getting a music shop aint easy so an efficient, well stocked online supplier like Nevada is a Godsend. They were the only site where I could find what I was looking for and setting up an account was so straight forward. Item dispatched immediately and although we don`t expect next day delivery where we live, the item arrived very quickly indeed. Well Done!!!!
This is the second time I have ordered from Nevada Music and again they did not disappoint. Website is a pleasure to use and their despatch organisation appears to be superb. Goods delivered exactly as promised. I will be buying from this company again in the future.
My experience ordering online couldn't have been better. A friend recommended Nevada Music to me and linked me to a particular guitar that he also recommended. I ordered it on Wednesday morning and it was with me less than 24 hours later. Packaging was very secure and the price was great. Fantastic - I won't hesitate to use them again!
You walk in, and lord behold every musicians dream....being surrounded by gear and toys and instruments where everyone there is as enthusiastic as you in music. All this and hard to resist price tags, yes I'm sure you could find somewhere in the world which would say they'd sell it cheaper but then add there shipping costs to it and you'd be paying more. I personally like to put my trust with these guys, so far never let me down, excellent service and excellent range of products!
Have been an on and off customer for 20 years.
I recently bought an Alesis IODock which turned out to be faulty after 6 months. I couldn't find my receipt but proved purchase with a bank statement, and Chris handled this all with minimum fuss. Got my refund and bought an alternative device, and will continue to buy from them at least for another 20 years!
Dropped in on Bank Holiday Monday on a browsing trip - tried a few guitars and came away with a Strat Deluxe. Staff were helpful, part ex deal agreed with no fuss and all sorted in minutes.
Staff were helpful, knowledgable - no pressure sales and made the whole experience a pleasure.
I've bought several guitars from Nevada over the years and this is why I keep coming back.
Until the next time - cheers!!
I'm from Italy....I bought a rickenbacker guitar at nevada music....at the beginning I had hesitations....it's normal....buying abroad...but I have to thank Andy for his assistance, the explications to my many questions!! The prices are very good at nevada, and the service too!!! In 3 days from the payment my guitar was at my home, in perfect condition, the packing was very very good!!!! I'm sure I come back to buy others thing at nevada music!!!! great!!!!! great!!!!! Paolo
I bought a valve amp at a great price, It was sent out super quick. but it had a problem. an email to Nevada and to my suprise I got a fast response. Together we found the problem, Nothing to do with nevada just a fualty valve. I had a spare to fix it but they got orange to send 2 more pre amp valves.
and most importantly they know their business.
This is my first review. I've bought from Nevada before (Guitars, pedals leads etc) and never had any problems which is a good thing. The staff have always been friendly and professional. However, in this instance I thought a review was worth doing.
Firstly, problems happen. It's a fact of life. It's how people deal with them that matters.
I recently had to return a Roland amp bought for me as a Christmas gift, which had a damaged floor stand which wasn't spotted at the time of purchase.
I was a bit apprehensive, largely due to my pre-conception that Nevada may be similar to other large distributers, such as certain Electrical outlets (did I mention I like Indian food), and therefore their customer service may be similar.
How wrong I was.
When I rang to explain the situation, they were very understanding, apologised straight away and said that if I bought it in they would be able to sort everything out.
When I did go in, after inspecting the amp they offered me a range of solutions (all good). And I opted for a replacement that they had in store. It had a different finish and they were happy for me to take a look at it first to make sure I was 100% happy. Shortly after, I was on my way home with my replacement. My only problem is the store is like an Alladins cave, so every time I go in there I always spend money no matter how hard I try to resist :)
Needless to say I'm going to carry on using Nevada and would recomend that others pay them a visit.
I live in Portugal and had a problem with my keyboard, I flew it back to them and they got me a new one dispatched straight to my UK address on Christmas Eve (amazing) and ready in time for gigs over the New Year! Very quick, efficient, helpful service.
Thanks a lot Andy!
I ordered my Roland Street Cube from Nevada because they offered the best price i could find, it was £45 cheaper than anywhere else! Also, because it was over a certain amount they gave me free delivery, so that was great. Their service and delivery was very good, i didn't expect such a fast delivery seeing as it was over the new year period, but i was pleasantly surprised! There was a delay in the shipping as it could not be dispatched on new years day, i expected this anyway as i ordered the item on the 30th of December, but they did go to the trouble of emailing me to inform me of the delay which was very good of them and not many companies do that. The item arrived on Thursday the 3rd which was great considering that i ordered it just before new years, very impressed. Would recommend this company to anyone, the item was packaged very well and was a quick delivery and the customer service was above and beyond. You can't go wrong, really.
Nevada Music updated me regularly with Acknowledgements of my order, order update, delivery and tracking information.
Being as this is my first purchase over the internet I cannot compare it to past experience, but I would thoroughly recomend Nevada Music to my music loving friends.
The order was delivered next day by Parcel Force, and the packaging was robust to say the least. One cardboard box within another cardboard box with polystyrene between the two. The guitar within it's case all safe and sound, no scratches dings or dents. Thank-you Nevada Music.
Hubby wanted a new guitar for Xmas and him being a bit pedantic (putting it mildly) he looked at millions of guitar websites and finally saw Nevada music. Now finding the guitar he liked he decided for a road trip to Portsmouth. We live in Powys, Wales, so we got up at 5am and started our journey down just so hubby could check out the colour and have a play on it! Anyway 4 hours later we got there. It was a miserable grey day but our mood changed when we walked in! all I could say was WOW ... Guitars everywhere! Finally hubby picked the one he wanted with a new amp. We paid a deposit and started the 4 hour journey back home. We got back at 8pm! Knackered!
I paid the balance a couple of days ago and the guitar arrived today really well packaged. Hubby is itching to open it but told him to wait until Xmas day.
From going down to the store and receiving the guitar via Parcel Force Andy couldn't have been more helpful. It was a pleasure to do business with them and we definitely will be making another road trip back down to see them in the future. Maybe even stay over in Portsmouth this time and see the highlights of the town!
Can highly recommend Nevada Music and especially Andy Fisher who was really great and certainly knew his guitars!
Sue and one very happy hubby Paul Hendry
I have now bought multi effect pedal, guitar and 2 amps from Nevada. I bought a Fender 65 Princeton Reverb from Nevada on 14th Jan. Price and service excellent including trade in, price to change competitive and px no fuss.
Tried a similar amp in the showroom, collected boxed amp. When I got home it had a Euro rather than UK mains lead. Contacted Nevada they apologised and offered to send the correct lead!
Princeton is surprisingly loud with deep bass and reverb it really sounds nice and takes pedals well. No pressure when testing amp at Nevada, used my own guitar and pedals - very happy customer.
I was looking around for a mini Marshall amp to plug my electric violin into. I searched google to find where it was cheapest and came across Nevada. They had good reviews and the price was right so I gave it a go.
I ordered my amp at 2pm with free standard delivery and it arrived the very next day in the morning post!
Amazing service and speedy delivery. Definitely recommended!
I've only had about three lessons on the guitar so I was a bit nervous of coming into the store to buy a new guitar. However, this place is fantastic. It feels big; lots of guitars to suit a range of budgets and there's no attempt to make you spend more. The salesman that helped me, Chris, was very laid back. Obviously knew his stuff but didn't go for the hard sell, just showed me the instruments within my budget and left me alone for a couple of minutes to try them by myself. I chose my guitar quite quickly and am still delighted with it. I didn't come down from London just to visit the store on this occasion but it would be a journey worth making. Highly recommended.
I have bought from Nevada Music more than once now both times i have been very happy with the service. The first time i bought my fender acoustic guitar which arrived the next day as i was told it would and it was packed well to keep it nice and safe on its journey. The second time i bought the ESP LTD MH-330FR an amzing guitar from top to bottem but had an issue with a buzz on open strings i contacted the team at Nevada and they suggested a few things if that did not fix it they would collect it in the end they did at no expense to myself they had their guitar luthier take a look and it turns out its a fault with the guitar. Still for the guys at Nevada no problem at all i was contacted by Steve B who assured me he would personally see that it was sorted for me which he did after a day he had the guitar collected and inspected and a replacement is now on its way so i cant thank him enough for his help. In a nut-shell if you want a great guitar at a great price and customer service to match then look no further than Nevada Music you can buy from them knowing that you will receive a five star service from start to finish.
I bought a new Les Paul instore (or rather in guitar-warehouse-heaven) and ordered my amp/leads etc via the website a few days later and both services were excellent. All the guys in the store were very helpful and friendly and the online order was processed very quickly. Was recommended by a mate and will do the same if anyone asks for a good music store
I ordered a new rickenbacker bass and orange amp and they were delivered within two days of ordering, the only problem was they sent the wrong amp but with one phone call they politley realised the mistake and arranged to send the correct amp to me and pick the wrong one up at the same time, this was all done the very next day.
I have to say the service from this company is excellent and would recomend them to anyone to have a very hassle free and enjoyable online shopping experience, I will defintley be using them for all my musical purchases in the future.
I bought a Epiphone Les Paul Special bass guitar, on-line, from Nevada Music. The price was more than £30 cheaper than their nearest competitor. The instrument arrived next day and Nevada kept me informed, by email, at every stage of it's dispatch and delivery. I was delighted by the care they had taken in packing the guitar (box inside box with masses of padding). The guitar was brilliantly set up and even tuned. Customer care is obviously very important to Nevada and I recommend them wholeheartedly. (Love the guitar too!)
To reply as a company, please log in to your business account.