Nevillejohnson reviews

Nevillejohnson reviews

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Staircase fiasco

We agreed to purchase an oak stair-rail with glass sectioned side and Neville Johnson gave us an installation date of Monday 17 February. We cleared the hall, stairs and landing of furniture, disposed of the carpet, moved piano into kitchen and heavy bookcases into garage. At 8 am on the 17th Feb. the materials were delivered, but the installers did not turn up. At approx 11 am the company phoned to say another job, on the previous Friday, had overrun and they could not install our staircase. Thus, it seemed logical they would come the next day to do the work, but they did not and they could not give us a new date. We kept phoning and asking, received promises they would get back to us, but invariably they did not. At one time we were told it could be 2-3 weeks before they could come and fit the staircase. We had to put back piano and furniture and live with dusty concrete floors affecting our other carpets in lounge etc. Frustratingly we had to cancel fitting of new carpets - twice, messing around another company's work schedule! We phoned and phoned Neville Johnson and eventually persuaded them to come out on Monday 24 February. Two fitters came but found the drawing they had did not show any spacing dimensions, despite the fact a surveyor had been out and drawn out plans. The fitters did a good job, spacing accurately, but they were two glass panels short so said they would order same day. The administrator was phoned and she also told us she would make sure the two panels were ordered and would get back to us as to fitment date. We waited patiently but heard nothing for over three weeks. We even got onto the Consultant who sold us the product originally and he replied by email that he was with a client and would get back to us, but, despite him having said that if any problems occurred customers should contact him, we heard nothing from him.
While waiting 3-4 weeks to hear when they were coming to fit the two missing panels, we received a demand for the final 660 payment from Customer Relations Dept. We therefore told them in writing how appallingly we had been treated and how, because of Neville Johnson letting us down, we had to cancel fitting of a new carpet twice. We told them the final payment would not be made until completion of work. It now turns out the two panels of glass were not ordered, forgotten!! Yet even two days ago the administrator, when phoned, said as far as she was concerned the order was placed and the job in hand!!
A senior manager emailed asking to come out on Sun 23rd at 9 am to 'look' at the missing glass panels. When we told him this was not necessary, just order the two panels of glass which will be the same dimensions as panels already fitted, we were told that their company policy is to come out and look at incomplete jobs - even though we said this was a waste of their time, and ours, and it is really not convenient as we are unwell with flu just now. This made no difference; the senior manager has insisted on visiting against our wishes (and on a Sunday!) because it is company policy (box ticking basically), yet they have shifted and violated every policy mentioned in their staircase sales brochures in this job. Basically, it now seems a one-day job scheduled for 17 Feb will not be completed until sometime mid to late April. One would think such company failure in this job would have resulted in a courtesy letter apologising for their poor organisation and lack of efficiency, lack of departmental communications. Yet no such courtesy has been extended, and still they will expect the payment in full when, if ever, the work is finally completed. The least they could do is make a reduction for all the hassle they have put on us. We therefore cannot, and would not, recommend this company to anyone. We've had many companies do work in our house and most, bar one bedroom fitter, have been excellent, but after experiencing this supposedly 'one-day, small job' by Neville Johnson we would worry for anyone thinking of using this company. The staircase when finished will be nice but had we known what to expect we would not have bothered; would have gone elsewhere. Very disappointing service indeed.
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Top quality products and a brilliant service.

My whole experience dealing with Neville Johnson was exceptional, from initial planning to final installation the service they gave was exemplary. The quality and workmanship of the home study they installed for me will stand the test of time and constant use.I cannot recommend this company highly enough. A fantastic product and a great experience.
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What a fantastic transformation!

We were so pleased with the recent bespoke furniture from Neville Johnson. From start to finish they were so professional. The quality is fantastic. I would recommend them to my friends and family. MH Monmouthshire.
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5 star. German precision and beautiful timber. FANTASTIC!!!

It was a special time to see the designer here listening carefully to our ideas and gently suggesting even better ones. No pushing. We soon realized that this man knew what he was talking about and that we could trust him. And all with humour and stories. Quiet, efficient creative work was done whilst we were waiting and then when the design was ready we just loved it and could not fault it. Then in record time one man came and put it all together. So neatly and beautifully done and no mess either. It is now our library and we are thrilled with it. People who have seen it love it and want to have one as well. So hopefully more work will come from this one. We lóóóve being in that room. Thank you all for all the excellent work done.
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Walk in dressing room. Review.

From conception, designing and creating a dressing room with limited space under the eves of a dormer house, to final transformation into an efficient and practical room, thanks go to designer Lynne Saunders and the team for understanding my needs and making this space a delightful functional area with character and charm. There was no mess or fuss, a delight.

Review by Ingrid from Birkdale.
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Superb

Great design of some bespoke pieces. Smooth installation. Excellent after sales services. Recommended.

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Nevillejohnson Details

About this company

Neville Johnson – providing bespoke fitted furniture for almost any area in the home. Call us on 0161 873 8333 to request a free copy of our brochure. From home study furniture to fitted bedroom furniture, libraries, lounges and more.

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