Defective + Dump RMA + Bad Customer Service = Newegg.com

I used to be a loyal customer with Newegg, cause they had great customer service. BUT NOW A DAY EVERYTHING CHANGED!!! I just order a hard drive from them, and when i got the item, it was defective!! then i do the RMA with them, and they said i did some scratch on the label!? I really shock!! i used to do computer maintenance with my customer, i know how to treat my hard drive in the right way, while it in my hand there is no drop no hit with anything!! now they said i scratch the label and void the warranty!? NICE MOVE Newegg.com!! REALLY NICE!! I want to tell everyone watch out for their RMA, if you got your purchase just wish you won't get the defective one!! or you will get a hell of the way to return the item, by the way, you need to pay for the shipping even they send you the defective item, and it's not cheap, my hard drive cost me $15 if i use their UPS shipping.

Awesome Place to shop Electronics/Computer/Video Games

We have purchased several items from Newegg.com for last few years. Newegg promptly ships product and prices are very competitive. We will keep doing business with them.

Only care when you write a review.

Received a bad laptop from them that i payed extra to rush ship to me. It got to me on time. Now they want me to send it back, wait 2 weeks until they can decide if it's broken, then they might send me a new one. I have spoken to 4 reps and 1 supervisor and 1 other person after submitting 1 review, who did almost nothing for me except tell me to send it in to the other company for replacement. Considering this is the 3rd defective item i have received from Newegg they should be able to do something. They WILL NOT refund it, even though there are multiple problems with it. So now i have to wait 2 weeks walking around with all my college life on one flash drive, waiting to get the laptop fixed.
I just want a refund and they won't do it. They won't even upgrade or reimburse the extra money i dished out to have a useless product shipped to me. Thanks Newegg. Last time anyone i know and myself order from Newegg.

newegg gives great warranty

i ordered my projector from them recieved it very very fast after 2 month it broke i contact newegg customer service and they issued rma # so i can ship it back for exchange i send back the item today and received another projector in 2 days i love this kind of service for sure i will come back to buy more

Newegg doesn't request signatures for expensive items!

I recently made a rather large purchase through Newegg. About $1400 total in purchases. The items were all shipped in 3 separate shipments by two carriers. None of them were requested to have a signature on delivery. I was notified by email on December 31st that 2 of my 3 shipments was delivered to my door. This was at noon while I was at work and I didn't get home from work until about 6 pm. When I got home, nothing was at my door. I checked with all my neighbors and only one of them was able to tell me that they saw the delivery guy but didn't see anything after that. I called the police but they told me that there really isn't much they could do about it and to keep an eye on the pawn shops. I didn't bother to file a police report at that time because I wanted to call the shipper and Newegg first. The shipping company was fast to send the driver back out and he confirmed with his GPS that he dropped the package at my door and then left. I called Newegg and filed a claim. They did not request a police report at that time. They told me it would take 10 business days to review.

15 business days later and several phone calls later and I was still waiting on a resolution! On Jan 23rd they stated that my claim was denied because the shipper delivered the packages and said to file a police report if I wish to dispute it. As if the police can do anything about it now! The 3rd part of my purchase was delivered by FedEx and I received it just fine. I am out over $1000 in equipment due to Newegg's failure to request a signature on something that CLEARLY should require it! When I contacted the police to file a report they stated that there still wasn't anything they could do to help find my stolen property.

This is entirely Neweggs fault for not either giving me the option to pay for, or requesting themselves a signature on delivery. Due to their negligence, my stuff was stolen and now they have the gall to deny a replacement of the product! I will never buy from Newegg again. I don't recommend and will never recommend anybody else to Newegg either.

Do Not Buy GIFTS from newegg! Very Bad Customer Service!

Do Not buy anything as a GIFT from newegg. Their customer service does not care about you or your situation IF/WHEN something goes wrong. They will not treat you with any respect nor will they do one thing to help you. Buy your Gifts from someone else. My wife purchased from them, for me, on 11/24/12 as a X-mas gift. Problems started immediately upon installing the new ram but it was already 12/27/12 by then and newegg could care less about you after 30 days!

Do Not Buy anything as a GIFT from newegg or the person you care about will likely be screwed by newegg!

My confidence is Back

Started with not receiving product I had ordered from NewEgg. Submitted a claim for the non-shipped item (was a $1.99 power fan cable). After being told my claim would need to be reviewed and would take 3-5 days, I went ahead and posted a negative review about NewEgg. Within 30 minutes of posting my review I received a phone call from NewEgg customer support who had seen my review. The agent was apologetic and would ship the part out immediately. Well this was my first negative experience with NewEgg however my faith was restored after that phone call. I have been a NewEgg shopper for the past 4 years and will continue to do so. Thanks NewEgg!

I love shopping here

I love shopping here, especially for mobile phones, and cameras.

My favorite place to shop for computer parts

I enjoy building my own computers and whenever I start a new project I load up the Newegg website to look for parts that I want. They have such a wide selection at very reasonable prices that I really don't have any need to shop anywhere else for parts. Just make sure that you get the part that you want the first time because it isn't always cheap to return parts that you decide you don't like later on, and you will probably end up paying a shipping and restocking fee.

Will never buy from them again

Newegg doesn't stand by its 30 days return policy. Bought a new laptop only to find out that it qualifies for replacement only after I called to return. No indication of that when I bought it. Also, worst customer service ever. Only was able to talk to a live person once. They would just put me on hold forever or re-direct to leave a call back number and they never called. Good luck getting a hold of them or honoring their return policy.

Great Website for Shopping Electronic Devices!

Just love this site. I always could get my most-wanted item there. For the shipping time, fast! From 2010 then, all of my electronic devices were bought in this website.

Perfect shopping site for hardware

Their inventory is excellent, easy to find everything with their search tools, and great prices. I've bought memory chips, flash drives, power supplies, and full desktops from Newegg, and everything arrived on time and in perfect working condition. Highly recommended.

best place for computer parts

Always find the computer part you want and shipping is fast and usually free.

I trust them so much, great prices, great service, and great products.

I <3 newegg. I have been shopping with them for years. They have wonderful customer service, and want to see you, the customer happy and coming back . I love that they now have teamed up with little mom and pop stores!! no matter what your looking to buy always check newegg first!!!

Everything I need

I buy all my electronics through newegg.com, they have the best prices, and customer service has always been great for me. Thanks newegg, you keep this geek girl happy!

fastest shipping everrrrr

I have been using newegg for about 8 years and not 1 time they let me down even when a item is DOA they RMA fast. and again shipping is never longer than 3 days i usually get it in 1. If you are going to build a computer this is where you come Newegg for life

They have it. You order it. They send it on time.

I ordered a cable and two IDE to SATA adapters. They arrived on time for a good price. What more can you ask for???

Wrong item not belong to NEWEGG

Warning:

Do not order anything from NEWEGG.

I ordered Lenovo ThinkPad 43N3423 500GB 7200 RPM 16MB Cache 2.5" SATA 3.0Gb/s Internal Notebook Hard Drive.

Few days later, I received a Toshiba Internal Notebook Hard Drive with a receipt (printed the Lenovo product that I ordered).

I thought Toshiba might manufacture some accessories for Lenovo.

I returned the Toshiba product with the reason "The size does not apply to my notebook."

A week later, NEWEGG informed me as below:

---------------------------
Your RMA (RMA Number: 25016372) return was received and sent to our Inspections Department for closer examination.

Unfortunately, the item(s) you requsted for RMA was not what we received.
This RMA was issued fpr item 22-502-019 NBHD 500G Lenovo
serial number 1S43N3423PBWMM86.
We received simalar item but with
serial number 32F4P0XHTQK4
, Newegg has not history of this item belonging to Newegg. This item will not be accepted and will be returned.

For further assistance, we recommend contacting the manufacturer directly to see if they can offer repair or replacement of the item(s) under manufacturer warranty. Please use the following link to find the contact info for any manufacturer whose items we carry: Contact Manufacturer.

We greatly apologize for any inconvenience this may have caused, and thank you for your patience and understanding. The item(s) are currently being shipped back to you and should arrive in approximately 5 - 10 business days.

---------------------------

I never have Toshiba products in my apartment.

I have not ordered any accessories for my notebook for more than one year.

I packed this Toshiba something into its original package right after I unpacked it, and returned it to NEWEGG.

So, if I really follow NEWEGG's instruction, would Toshiba accept this wrong item and send me a Lenovo?

I did not take pictures of the packed-with-NEWEGG-receipt item.
Well, they can still deny it.

Since the proof of mistake is held in NEWEGG, they can conduct whatever process they want.

Do not buy from NEWEGG or you would probably get NON-NEWEGG something and lose your money.

I will not accept this Toshiba something that they ship back to me until they tell me where it came from.

There are more negative reviews online. I sincerely hope Mr. Fred Chang not to dishonor our mother country.

After several communications, NEWEGG still replies that NON-NEWEGG Toshiba something, not my refund, is coming to me.

Awesome Thank You!

New Egg consistantly takes care of all my computer needs!

THE BEST EVER

This is the only company to do business with for electronics

Very Good Prices, Good Service

I've had many good experiences from Newegg over the years. The only gripe I have is having to pay for expediting the ordering process to get things to ship that day. But with the prices as good as they are it's not really a big deal.

Great selection of product, easy to use site.

Good place to buy electronics

Good place to buy electronics, good prices, and great communication.

Cheep and reliable

Cheep and reliable way to purchase the components for your computer.

Disappointed Customer

I am writing this review on the customer service I received in regards to this product. I am quite furious with NewEgg. This CPU was defective upon receiving it along with my motherboard. So I requested a RMA. After 2 weeks they had received the product and inspected it. NewEgg refused to grant me a RMA for the CPU. They said upon receiving the product it was severely damage and they were shipping it back to me denying my claim. So I called them up to inquire. I was on the phone for over a hour. NewEgg refused to do anything about it. They continually stated that I needed to contact the manufacturer. They told me that because the pins were broken they could not accept the product back. They told me that it was lose in the package when it was received. I know for a fact that it was not broken prior to leaving. I had it packed in all the original casing. Nothing was broken prior to it leaving my house and being shipped out.


I find it pretty sad how a company could pride themselves of customer service and then not live up to their expectations. To take it a step further, the message I received from NewEgg in my email, was another slap in the face. They accused me of improperly installing the CPU. How can you not only deny a claim, but then have the audacity to make such a statement. They said "might be due to improper installation". The fact that you even state that is very disrespectful. I spent over a hour on the phone with NewEgg and they said the same sentence at least 25 times. You must contact the manufacturer, we are unable to do anything. And that is not the worse part. Through my conversation with the manager, I got the sense that if I lied about how the product came to me. They probably would have been able to replace the part with broken pins. And the manager I spoke to hinted to that numerous times. I am an honest man, and I would never do something like that. It is morally unacceptable.

Fanty O Yang found this review useful

Newegg is great

If you want to buy computer parts, this is the best and usually the cheapest to buy them. Get great deals other websites do not offer.

great place

easy to find the stuff you want with reasonable price

Deceiving Package Deal

I bought a Samsung display at newegg and was offered a package deal with the display of a wall mount. I assumed that I could use this mount with the display only to find out from Samsung that this display could not be mounted on a wall mount. I told them I wanted to return the item and they told me that it stated on their sight that package deal does not guarantee that the items work together as stated on their website and would incur the shipping cost.

The only reason that I bought this is because they advertised them as a package deal and I was deceived into thinking that they would work together. They will refund to me half of the shipping cost. The supervisor was not much better so I have an expense due to deceiving advertising. Their return people were not the problem they were courteous and professional but I feel deceived. I have purchased many computer parts and items from NewEgg through the years and now for a 8 dollar return fee they are losing a customer that has bought thousands of dollar worth of items from them. Not only are they deceiving but that is really dumb company policy toward their customers.

Watch out for Newegg's Marketplace

Newegg-proper is still OK, but ...

Major problems with the Newegg Marketplace. If you get cheated in Newegg Marketplace, Newegg won't help. You're on your own. Newegg is not Amazon.

Quoting their policies they told me:
"The product was sold and shipped directly by the seller. Newegg is simply a platform."

So now they're just a "platform" to send products and wash their hands of them. I thought people buy from Newegg because they offer service and assurance that things will be OK. If I got a rock in a box, not just open-boxed used goods pre-configured with someone's random password, and with missing parts, I wonder if they'd still just be a 'platform.'

Yes, Newegg is selling on behalf of other sellers, and this is not new.

I know exactly what multichannel selling is. eBay and Amazon both has proesses in place for this. You are not forced to send emails to seller and pray to God you get some sort of resolution. I did not get what I ordered. They're saying "tough luck, that's your problem, go contact the seller."

Really? Is that eggsellent service? So all the branding of Newegg goes away in my mind, unless you tread carefully and only order from Newegg. If you order from the Marketplace, well, might as well just buy it from any shady dealer because you have no dispute escalation process and they claim they're just a 'platform.'

So if you're not ordering from Newegg Marketplace, they're probably still OK. But if it's not Newegg, you'd best stick with Amazon, where they actually have a system in place for resolutions and maintain some level of customer service for items they don't fulfill. Not emails and prayer.

Fanty O Yang found this review useful

GREAT COMPANY

I have bought dozens of items from Newegg. Price is always good and the delivery is excellent. I love their product reviews.

Fast Shipping

NewEgg is grat I have used them for years now but never reviewed them B 4 now. Grade A company. My last order arrived the next day I live in Birmingham, AL so thats cool.

AMAZING SERVICE

AnyTime ive had trouble always helpful and quick my number one stop for anything electronic

Great Prices and Fast Shipping.

Newegg always has what I'm looking for in computer parts. The shipping is fast, and the customer service is reliable. When I had a problem with a product in the past, they immediately took action to solve it for me. It's the first place I look for anything computer -- and interesting, they've branched out to cooperate with other companies with some other products like vitamins.

Awesome products & Great Prices

I've used newegg.com for years. Not only do they have a fantastic return and exchange policy; but Newegg also provides customers with a very easy to navigate website that delivers great prices and promotions!

Probably the best place for PC parts

Love newegg! I've never had a problem with them... even with returns. They also have a huge selection of PC parts which is a huge plus for me.

super

Has some of the best deals and prices I can find.

best prices, reliable

I've ordered from them a few times now, and the parts are always what they say they are, and they always arrive quickly. The "no-name" parts work just as well as the name brand parts, at half the price. I've ordered things like HDMI cables and PC adaptors, and all have worked perfectly.

Concerned customer service

Contrary to what some people post, Newegg has given me proof of being on the way to having a great customer service. I had a little mishap with their customer service, but they are hiring new employees, since they are growing and it is understandable. I complained about the way their representative talked to me and received great response from their staff and director. If you are not heard at first, you should always escalate issues and you will get a good response from companies like Newegg. Ask to talk to a manager, push the issue and things will improve. Given their prices, growth, and recent events, I must give them 5 stars.

I love to shop here.

I always get my computer stuff here... There the best.

Great company!

Been ordering from them for years. Never had a problem. Anytime I order any electronics I order it from them. They also have better deals than most electronic stores I go to.

Never Again!!

I purchased an entirely new computer through this site, with the exception of the harddrive. When I went to access my rebates, they did not show up under my account. I was finally able to sit down and contact the company, via live chat. The representative was completely useless and sent me links I could not open with my (brand new) computer (no firewalls, cookies deleted daily). The website is not user-friendly for those of us who are not computer geniuses. I did not resolve my rebate issues in time, costing me over $100.00 -- I had spent over $1000.00 in the last two months. I will NEVER buy from this site again, and don't recommend it to anyone prone to support blues. The only reason it gets a star at all is because that's the minimum.

Fanty O Yang found this review useful