great prices, great complany

wonderful looking site, i buy all my computer and hardware needs here. perfection!

Subpar parts Customer service is none

The computer that I ordered was defective I send back parts they send me another one. It was defective . Ship it back. Then they said that it was my fault. That I damaged the product. I repair arcade games I work with processes and circuit board and computers all they time. I have never bend a pin on any chip. Customer service was horrible and very unhelpful. Don't buy form them unless you are willing to loose your money since they have no return policy in practice.

Terrible and out of touch Return Policy, otherwise an ok Company

About the Newegg policy to return defective products bough at and from Newegg:

“No, Newegg does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Newegg, we will replace the item and ship the replacement to you at no charge. Newegg will employ every resource it has to ensure that your item is replaced promptly, without hassle.”

The assertion and argument that Newegg is not responsible for defective products seems ludicrous at best and certainly undermine and demise the critical mass of its customer base. Newegg is responsible for any defective product that it sells directly to the customer: since I did not buy the item from the manufacturer, the purchase and acquisition process took place between the buyer and Newegg, therefore Newegg is fully responsible for any issue that the product may have upon arrival. A defective item due to manufacturer process or product handling that is present in any item stocked by Newegg is a problem between Newegg and its suppliers, the buyer has absolutely nothing whatsoever to do with it.

solid company

good legit company i would recomend to anyone.

What Hasn't Been Said Already?

Great prices, no haggle returns, rapid low cost shipping, quality merchandise.
The best.
Period.

Indispensible

This is THE place to go for home-build PCs. They really get their market and offer everything needed from the newbie to the hardcore modder.

Little Slow on the Delivery, but good overall

I ordered a second monitor for my home office because it was cheap. There was a bit of a delay shipping it out due to some untold reason, but I got it 5 weeks later & everything was otherwise good.

I always shop the Egg

I love Newegg, everything they do is just great. It use to be they were the best deal online but now they are just like everyone else on price but that is okay, I know I will be pampered by them if I have an issue.

Just last month 11-2011 I received 2 bad hard drives. I sent them in by UPS 3 day select and newegg returned them FedEx over night to me. Please note: this was on two different RMAs on Hard drives that I believe UPS messed up, the box looked dropped. Newegg has always been awesome to me and I have never had any issues.

Also on another note about others that have had RMA issues where they needed the part that day. If it is that important to you in the first place to have the part that day because you are leaving for a trip or you promised it to someone please BUY IT LOCALLY. Things happen in shipping and just because you received a lemon mean its Newegg fault, its the manufacture or it broke in shipping. I have bought many items that were too important from local stores due to the ease of getting another same day or returning it if I didn't like it and wasn't too sure if it would work for me. DO NOT BLAME others for your inept abilities to make wise purchases based on DOA's that could never happen to me, I am better than that.

For Online Stores NEWEGG is the best, period, don't listen to idiots that had issues cause they drug their feet on an urgant purchase or didn't know what it was they were buying. If you need your hand held please save yourself some pain and buy locally from someone you can talk to one on one or can return same day if you need to. Online ordering is for those that can deal with a waiting period if something bad should come up, it happens, get use to it.

Last year I bought over 12,000 in products from them and I couldn't be a more happy customer. Price doesn't matter either if that is what you are thinking, the 3 years before that I only spent a few hundred from them and I was still treated like their number one customer. I love their employees when I am on chat or the phone and I feel that they are a good company from the way they treat me. You can tell a lot about a company by those that server you.

Newegger for life!

Montavious found this review useful

My experience with Newegg was the worst of my life.

My experience with Newegg was the worst of my life. I spent $1,500 on a computer and I received a defective product. They were unwilling to offer any satisfactory options for replacement as the copy of my chat session shows. Avoid New Egg at all costs.

13:17:06 : To participate in our Customer Satisfaction Survey please click the EXIT button to open the survey window.

13:17:26 : A Customer Service Representative will be with you in a moment.

13:17:56 : Thank you for your patience. A Customer Service Representative will be with you in a moment.

13:20:46 : Caroline Z has joined this session!

13:20:46 : Connected with Caroline Z. Your reference number for this chat session is 2715104.

13:20:46 : Hello my name is Caroline Z. How may I help you today?

13:22:00 : Me: Hi, I just got my order in the mail about an hour ago, I got the computer started up and the scree has a dead pixel. I need a new one.

13:23:36 : Caroline Z: I would be glad to assist you with that... Can you please give me one moment while I look into this for you?

13:24:22 : Me: I just found another dead pixel, that makes 2. Yes take your time.

13:25:41 : Caroline Z: Thanks for waiting. Do you have the retail box and all the accessories? Also, can you please confirm your current shipping address?

13:26:22 : Me: shipping address is . And yess I still have everything.

13:28:26 : Caroline Z: Thanks for waiting. I have also issued you a replacement RMA# 47461540. Please allow 5 - 10 minutes to receive your email confirmation with the return instructions. The RMA processing time is 2-5 business days from when the RMA is received by our RMA department. Once the RMA is processed, we will generate the replacement order and ship it out within approximately 1-2 business days. You will continue to receive emails regarding your RMA status so please be sure to check your email. Also, a second email will be sent to you within the next 24 hours with a prepaid UPS shipping label. Please print the label and tape it onto the outside of your returning package. This label does expire in 7 days, so please make sure you send this package as soon as possible or you may have to incur the return shipping cost.

13:30:25 : Me: I would like a replacement shipped to me today. I will ship this to you today as well but I am not waiting another 2 weeks because you shipped me a bad product. You can authorize another 1K on my card if you need too but I want the replacement at my door tomorrow.

13:31:41 : Caroline Z: If you need the item as soon as possible, you can call us directly at 800-390-1119 and request an advanced replacement. A replacement order will be shipped in 1-2 business days and you will have 30 days to return the defective item to us. We would need your credit card information to set up advanced RMA so that it can only be done via phone calls.

13:32:14 : Me: Ok i will do that right now. Thank you.

13:32:26 : Caroline Z: I do apologize for my mistake. You cannot give us a call in this situation.

13:32:51 : Me: No call?

13:33:01 : Caroline Z: There is no advanced RMA for the notebook and laptop.

13:33:44 : Caroline Z: I do apologize for my careless mistake.

13:34:08 : Me: Why not? This needs to happen. I already waited for the shipping and I am not waiting again.

13:34:57 : Me: I ordered this and I expected to get a good product. I is not my fault or irresponsibility to make it right.

13:35:26 : Caroline Z: This is our policy. If you prefer the item ASAP, you can choose the refund option and I can make that change to you. You can be free to re-order the item online. We will make a refund to you when the RMA is closed.

13:36:44 : Me: I don't give a care about your policy's. Pleas let me talk to a supervisor.

13:38:41 : Caroline Z: One moment...

13:41:01 : Caroline Z: Thanks for holding. Just confirmed with my supervisor, we indeed cannot make you an advanced RMA for you.

13:41:26 : Me: Give me a # to call.

13:42:23 : Me: I want to talk to your supervisor directly.

13:42:26 : Caroline Z: If you want to talk to us, you can call us directly at 800-390-1119 from Mon-Fri. 5:30 A.M.-5:30 P.M. PST and have one of our representatives assist you.

13:43:32 : Me: Stop being diffacult, what is your supervisors direct line?

13:44:46 : Caroline Z: One moment...

13:48:31 : Caroline Z: Thanks for holding. One more moment... I will transfer you to our supervisor.

13:49:46 : Me: Thank You

13:56:01 : Caroline Z: Thanks for holding. Unfortunately, our supervisor is not available to pick up this chat. He wants me to confirm with you that: I do apologize unfortunately since the item is a notebook, we actually would not offer the option for advance replacement. We apologized for you being misinformed as I have informed mu supervisor of your situation. As an exception my supervisor has agreed to change your RMA from replacement to refund, should you decide to place a new order today. Please note with the new order, we will also upgrade the shipping on the replacement as a one time exception. Would this be something you would be interested in?

13:57:42 : Me: I do not understand, will I be able to use overnight shipping at no charge to me? I need this computer in days as I am leaving on a trip for 2 weeks.

13:59:17 : Me: Also I do not have another $1,000 to place a new order unless you can just give me credit for the RMA today.

13:59:46 : Caroline Z: One moment please...

14:03:12 : Caroline Z: Thanks for holding. I are agree to make exception to honor the overnight shipping method to you. Please be free to place the order with the overnight shipping with a credit card and we will waive the shipping. To take advantage of this offer, whenever you place a new order, simply email me with your new order number after the new order is delivered. I will issue you the promised credit. My email address is Caroline.J.Zhao@newegg.com.

14:03:41 : Caroline Z: I do apologize for my mistake: We are agree to make exception to honor the overnight shipping method to you.

14:05:53 : Me: Caroline, I apologize for being your most difficult call of the day. So to clarify, I will be able to make a new order and my CC will not be charged? Or will it just be authorised but not charged until th RMA has been returned? I just want to make sure that this does not overdraft my bank account.

14:08:41 : Caroline Z: Please note you should pay the replacement order. We will make one time exception to change the RMA from replacement to refund option. The refund will be back into your original card within 3-5 business days when the RMA was closed. You can choose to replace the order online right now with the overnight shipping. We will make a refund for the overnight shipping.

14:09:36 : Me: Buy I will be required to have $1000 in the bank to accomplish this?

14:11:26 : Caroline Z: Yes, you are correct but we will make a refund to your original payment for your original order. This is the maximum discount we can offer.

14:13:03 : Me: I cannot do this. I do not have another $1000, you already have my money. Can we just do another order without charging my CC?

14:13:33 : Me: When would the refund go into affect? If it is imeadeatly then it might work.

14:14:11 : Caroline Z: I do apologize but we cannot do that. As I mentioned before this is the maximum discount we can offer. The RMA processing time is 2-5 business days from when the RMA is received by our RMA department and additional 3-5 business days to process the refund onto the original payment method.

14:14:44 : Me: Supervisor. NOw.

14:16:16 : Me: And dont give me the "he does not have time" line. He has a very upset customer on his hands that he needs to appease.

14:16:46 : Caroline Z: One moment please...

14:18:46 : Caroline Z: Thanks for holding. I will transfer you to my supervisor...

14:18:53 : You are being transferred to another queue. Please stand by...

14:18:53 : Caroline Z has left this session!

14:18:56 : Me: Thank

14:19:16 : Evan has joined this session!

14:19:16 : Connected with Evan. Your reference number for this chat session is 2715104.

14:19:25 : Me: Hi Even,

14:19:58 : Evan: Hello Sevren.

14:20:32 : Me: This is very simple. I paid good money, and a lot of it for a computer. I received a defective one that should have never even been shipped. I ned a replacement tomorrow or the next day without having to pay another $1000.

14:21:25 : Me: I chose to spen my money with your company instead of a completer. Make me happy please.

14:22:01 : Amy has joined this session!

14:22:12 : Me: Hello Amy.

14:22:46 : Amy: Hello Sevren, my name is Amy and I am Caroline's supervisor..

14:23:06 : Me: Are you apprised of the situation?

14:23:11 : Amy: Yes..

14:23:31 : Amy: I understand you are looking to receive a replacement as quickly as possible.

14:23:33 : Me: I need a replacement very quickly without having to pay another $1000

14:23:40 : Me: Yes please.

14:24:07 : Me: The idea of placing a new order works for me except the 1k I have to spend has already been spent.

14:24:11 : Amy: As Caroline has informed you, since the item is a notebook, we simply do not offer the option for advance replacement.

14:24:24 : Me: May I ask why this is?

14:24:31 : Amy: The only option would be replacement for refund for store credit.

14:25:16 : Amy: However, I realize you need the item as quickly as possible, which is why I made the exception and offered the option for refund.

14:25:36 : Amy: Generally this is not something we offer for our notebooks, as stated on our website.

14:25:56 : Amy: However, since I understand you are in a bind and need the item as quickly as possible.

14:26:26 : Me: Amy, you need to make an exception. A refund does not help me because it will not be issued until you receive the RMA back, I cannot make a new order till I receive the refund. This is no quicker.

14:27:11 : Amy: I apologize please understand we simply don't offer that option.

14:27:21 : Amy: The refund would only be issued only after the item is received.

14:28:28 : Me: You can make it happen. Your company made a GIANT mistake by shipping a defective product that should have never even been boxed up and needs to fix it, whatever the cost.

14:29:03 : Me: Now you expect me to wait another 2 weeks for you to fix it?

14:29:46 : Me: No. Get me what I ordered in a timely fashion. This is not a hard request.

14:30:12 : Amy: Sir, I understand your concern and frustration, please understand this is why I even offered the option for refund.

14:30:37 : Me: As I told Caraline I can have the payment authorised as long as it is not charged.

14:30:59 : Me: Your option does not make it any faster.

14:31:00 : Amy: Unfortunately, there would be no way to issue the refund immediately.

14:31:13 : Me: Which is why it is not even a good option.

14:32:46 : Amy: Actually it does..

14:32:54 : Amy: Please allow me to explain..

14:32:55 : Me: You are a large company and you can afford to to make this right. I have spent much money with you over the years and if this does not get resolver in a satisfactory manor it will be the last, and I will spread my expereance with your company as far and as wide as possabel. This is poor coustomer service.

14:33:26 : Amy: With a replacement, you would receive the replacement after the 2 weeks processing of the notebook.

14:34:21 : Amy: I however, have agreed to a refund, where you can place the order for your replacement now, with the upgraded shipping, so you can receive the item as quickly as possible.

14:35:35 : Me: Bottom line. Will I need an extra $1000 in my bank account to make the order today? With the refund, when will it go back into my account? After the RMA is received?

14:36:18 : Me: Or today? Before the order is received?

14:36:46 : Evan has left this session!

14:37:16 : Amy: The refund would actually go back, once the RMA has completed processing which would be two weeks.

14:38:47 : Me: I cannot do that. What about this are you not understanding? Your company ####ed up. Make it right.

14:39:18 : Me: So I will get the refunf in 2 weeks so I cannot order another for another 2 weeks. How is that timely?

14:39:28 : Amy: Sir, I do apologize but I'm going to ask you to refrain from such language while I assist you..

14:39:53 : Me: How is this suppose to satisfy me?

14:40:00 : Amy: Please note Newegg is strictly a reseller, therefore we receive the items as is straight from the manufacture.

14:40:39 : Me: So you are telling me that you did not even inspect a product before you ship it to the coustomer?

14:40:41 : Amy: Its unfortunate, you received an item with the 2 dead pixels, but we have offered a replacement for the item right when you contacted us.

14:40:54 : Amy: That is correct.

14:41:06 : Me: No, you offerd to SELL me another.

14:41:21 : Amy: We receive and ship items as is straight from the manufacture, if we open the item it would void out the warranty on the item.

14:41:54 : Amy: No, sir I did not offer to sell you another. My apologies if you understood it that way..

14:41:55 : Me: There is no warranty. That is why I bought a 2 year with you.

14:42:26 : Amy: I offered the option for you to purchase your replacement in advance and once we process your RMA you would be refunded for the item.

14:42:30 : Me: Let me explain what I am getting from this.... Maybe there is a misunderstanding.

14:42:56 : Amy: The 2 year is actually the extended warranty that would take effect after the manufacture warranty sir.

14:44:05 : Me: I will send the defective RMA to you. I will order a new one from the site at a cost of whatever (which I don't have). I will receive the new one and have spent 2k. 2 weeks later I will receive a refund for the old one. Is this correct?

14:44:51 : Amy: Yes, if that's how you would like to look at it.

14:45:08 : Amy: You also have the option for a regular replacement.

14:45:11 : Me: You are selling me another and refunding the money for the old.

14:45:41 : Amy: If you would like to look at it that way, that's fine sir.

14:45:56 : Me: How do you not understand that I do not have the funds to BUY another.

14:46:00 : Amy: I was merely offering you an option to help you receive the item as quickly as possible.

14:46:06 : Amy: I didn't mean to offend you.

14:46:22 : Me: I want what I already bought without spending more money and in a respectfull timeframe.

14:46:51 : Me: 2 to 3 weeks is not arespectfull timeframe.

14:47:16 : Amy: Have you already sent in the item?

14:47:34 : Me: As soon as we have resolved this it will be sent.

14:47:45 : Me: I JUST received it.

14:47:53 : Me: 2 hours ago.

14:48:06 : Me: I have it packed up and ready to go.

14:48:11 : Amy: If you would like to receive it sooner, you can always try to go through the manufacture. If you would prefer that method, I would be more than happy to help with the cost of return shipping.

14:49:08 : Me: I do not understand why you are unwilling to just send me a new one and let me send this one back to you?

14:49:14 : Me: It is so simple.

14:49:46 : Amy: Sir, we can offer you the replacement, only it would be sent once after the RMA has processed.

14:50:54 : Me: I know what your guides say you can do. You can deviate to make an angry customer happy. If you want. What I am seeing is that the satisfaction of the customer is not a concern to you.

14:52:51 : Amy: Sir, to be honest.

14:52:53 : Me: This is what I want. Send me a new one today. I will send the defective one back to you. Do not charge me another 1k however for our safety you can authorize the payment. Simple and it will make me happy.

14:53:26 : Amy: It would be alot easier for me to just issue the refund now.

14:53:41 : Amy: We just don't offer that option.

14:53:47 : Me: If you can do that and alow me to make an order today that would work

14:54:12 : Me: But the solutions you are offering are not solutions.

14:54:49 : Amy: I understand your frustrations, however that would be the best we would be able to offer.

14:54:53 : Me: And no matter how you are saying it I am being negitivly affected.

14:57:13 : Me: If that is the best you can do then I am done with your company and this transaction will be posted online anywhere I can find. You sent me a bad product and are unwilling to make it better in a satisfactory manor. You can do better but are simply unwilling to do it.

14:59:21 : Amy: I apologize you feel that way, sir..

14:59:57 : Me: I will allow you to terminate this transaction.

Mohammad Ahmed found this review useful

horrible shipping!!!!!!

I ordered windows 7 pro from Newegg. I used econo shipping. My item was shipped (via ups) from Tennessee and went to Atlanta. First off I never got an email saying the item was shipped and never got a shipping or tracking number. 2nd I really fail to see why it had to go to Atlanta when I live in Tennessee and the truck with the item on it drives through Nashville (ups has a hub in Nashville)and Murfreesboro (which is where I live and where the package is being delivered to) to get to Atlanta. It makes no sense to me to ship it like that when all they are going to do is put it BACK on a truck to bring it BACK to Nashville to send it out for delivery. Econo shipping or not, it is a waste of time/money/manpower and it is poor customer service to ship this item in this round about way causing the delivery of the item to be longer than what is really needed. Yes econo shipping is 4-7 buisness days but I would think if your company could get the product to the customer quicker and cheaper than expected by the customer then I would think they would do it. I know the route the trucks drive cause I work for FedEx and we run the same route. To top it all off, it is being dropped off at the post office 2 miles from my house. What a horrible waste of MY time and the USPS time when UPS could just drop it off at my doorstep like they do with all my other packages!!!Instead of getting a praising review here Newegg is getting a very crappy one.

Used to be

Newegg customer service used to be as were the prices. Lately they do a tigerdirect like scam where everthing comes with a rebate which we all know is hit or miss. The same with customer service is hit or miss anymore. More times than not you have to contact them 5 times for the same problem and get 5 different answers before you might get a good CSR that will handle it correctly. Since the economy has went south so has newegg in order to keep their large profits.

Always excellent

I have had several experiences with Newegg and all of them were excellent. Products shipped in great shape, prices were better than other places I looked, delivery was prompt. Can't say I've ever had a problem with Newegg.

You need it? They got it!

One of the top computer, electronics & home shopping sites I've discovered on the Internet. They offer a large, wide-ranging selection of products at excellent prices. Their order turn-around time is fast, shipping charges reasonable (when their not offering a free-shipping deal), and customer service helpful & responsive. For their best deals, always check out the open-box/refurbished/clearance/returns offerings--the prices can blow you away, if they happen to have what you happen to be looking for at that moment. If they don't..keep coming back for another look because items change daily, at least!

Great prices and deals

I shop here for all my PC parts, awesome prices and great promos.

Great prices!

Their prices are usually better than everyone else online, and their shipping is very fast.

Cheryl Taylor and dan found this review useful

Great service!

Great service from the whole newegg team. I get all my CPU parts here and they've always treated me right.

The deals are really ridiculous too I would never go anywhere else for parts -- also recently just got a flat screen TV from them, everything went smoothly and they were $150 cheaper than my local best buy.

Recommende!

Jeremiah D

Highly recommended

Newegg is the best source for anything computer related, hands down. They always have competitive prices and their shipping is fast. I've never felt the need to pay for faster shipping because they're located relatively close to me.

They blow the brick and mortar stores out of the water with prices. So as long as you have a couple days to wait for shipping you'll always get the better deal with Newegg. I've also never had a problem with anything I've ordered from them.

dan found this review useful

Tough to beat

This is probably the most consistently great web retailer I can think of. I've ordered countless times and the results are almost always the same. They usually have what I'm looking for, their prices are competetive, and speed of delivery is excellent.

The Best at What They Do

For tech parts there is no better company online today. They long ago passed cnet and all the others. Prices are pretty good although not the cheapest but service is good end to end. I particularly like being able to pay for expedited processing.

You get what you pay for.

Newegg.com is often a little bit more expensive than other online technology vendors - but I've found that you really get what you pay for. First of all, the website is top notch. Easy to use, easy to find what you need, and they let their customers post reviews of products and then do not discriminate. If it isn't a good product, you'll know before you buy it.

Shipping is fast, service is good... and they have just about everything you could imagine needing. Highly recommend.

Excellent Delivery

Great prices, great selection and even better delivery!

Great Prices and Great Service

I have used egghead for most all of my online computer needs for a few years now. They have good prices, a wide range of items for any particular product be it memory, a motherboard, or a complete system.

They have special deals that are hard to beat and free shipping on a lot of items.

Check them out next time you need to order something for your computer, network, or other electronics.

Favorite online technology store

I have been a Newegg customer for such a long time and never had a business ending negative experience.
They have always been excellent with the product selection and offers some of the best prices.
Shipping is fast unless you get the dreaded Newegg Egg Saver shipping.
Newegg has always met or exceeded my expectations when it comes to customer service.

The only negative points I can think of are the Egg Saver shipping, and how their RMA center is located at CA. This makes my RMA take 5 business days to reach Newegg, but I believe they do offer advanced RMAs.
Both of these points are very minor so they get 5/5 stars.

"Questionable" Return Policy

I purchased a rechargeable battery for my Roomba. After having it on the charger for 24 hours it would not hold a charge. I contacted Newegg for a replacement and was told that it could not be replace. I then asked for a refund. And was told that the battery is NONREFUNDABLE.

The packing list that came with the battery states "Standard Return Policy:Refund within: 30 day(s);"
I bought it on the 13th today is the 18th, by my math that is less than 30 day(s).

To solve the problem and keep my $$'s Newegg pushed the battery to the manufacture for replacement.
I am trying that route. As for Newegg, there are a lot of business out there that would like my business.

Newegg has resolved my issue

UPDATE: Newegg has contacted me and resolved the issue. They were very apologetic and accomodating. This appears to have been an issue of a poorly traind CSR. I will leave the original review up for reference, so if anyone else runs into a similar issue, I would suggest attempting to contact someone at a higher level before resorting to filing a claim with your credit card company. Newegg has shown that they DO care about their established customers, so don't give up if you get a bad CSR.

Original Review:
They are great if there are no issues with your order, but if something happens to your shipment, Newegg will NOT help you. I had a shipment from Newegg left on my porch without a signature, and it was stolen (caught on security camera). I contacted Newegg, and they said they would file a claim for it. They came back saying the claim was rejected because it was stolen rather than lost. I contacted UPS, and they say no claim was ever filed for that shipment. UPS seemed interested in helping, and has said they are liable for stolen packages if they leave one without a signature, but I need to go through the shipper to file a claim. Newegg changed their wording as to whether they actually filed a claim, or just knew that UPS wouldn't pay it, but wouldn't help. They suggested I file through my homeowner's insurance (pointless for a $205 item, under deductible).

So I contacted my credit card company, as they have "purchase assurance". They filed a chargeback to Newegg, and the next day my Newegg account got suspended. Now I'm banned from Newegg, can't purchase again, can't even look up my past purchases, all because they didn't want to file a claim with UPS. After searching online, this appears to be standard procedure for them. Any chargeback to them and they ban you, regardless of fault. If anything happens to your shipment, be prepared to eat it, or to consider that your last business with Newegg. Newegg uses their dominance in the marketplace to strongarm their customers against filing claims against them. File a claim, and you're banned.

good prices, LIGHTNING shipping

great prices for builds, and superb shipping...i've never seen anything faster
great deals week to week

Always great!

I use Newegg a LOT. I buy everything business and personal I can from them, ordering at least once a month (sometimes 4-5 times). They have great deals, fast processing/shipping and the best part is RMA/customer service. Newegg excels at taking care of us when there is a problem with the order!

Free and very fast shipping

I have been doing business with Newegg for almost 9 years and I have never once had an issue. Recently I ordered a processor and some memory from them, the shipping was 3 DAY free shipping. I oredered on Monday and got it wednesday as promised.. Below is a cut and paste from the email order confirmation..

Thank you for shopping at Newegg.com

We're delighted we had what you were looking for!

Your order should be processed and ready to be shipped within 24-48 hours. Below is your order confirmation. Please keep a copy for your records.

Please click here check order status. Order Summary:
Sales Order Number: *******
Sales Order Date: 11/8/2010 5:40:27 AM

________________________________________________________
Then a copy and paste from the tracking page of my delivery and the date it was delivered. For free delivery, you can't beat this service!!


Delivery date 11/10/2010 12:38:00
Destination ********
Service type GROUND
Weight 0.40 LBS

Status Delivered

Date/Time 11/10/2010 12:38:00 DELIVERED[D]

ok most of the time

I have good and bad experience with them. They ripped me off on shipping once - but the rest like 10 times all good!

Sayid Afasa found this review useful

Great customer service. Terrific Online Chat!

I used their online chat for the first time. I was amazed that they were able to take care of my problems!

Dan Caravan found this review useful

fairly good website

This website has a very good user interface,
They have a variety of products to all my needs and always at the best price.
That fact alone this site is very good.
delivery time is also very fast.
Only despite i have is about there automated telephone answering.

Dan Caravan found this review useful

shipping slow

shipping is very slow

Dan Caravan found this review useful

Lowest shipping prices

While our rates include all shipping costs, you may still be responsible for certain customs, tariffs, or taxes levied against your shipment. Viaddress.com is not responsible for any delays in shipping associated with customs difficulties. For more information, we suggest contacting your local customs office.so it is very lowest price for any service holder.

reliable shopping

Every time I shop on newegg, I always find what I need at the cheapest price and their shipping is very quick.

Dan Caravan found this review useful

Crazy awesome shipping!

I ordered just a single stick of rams for my netbook and chose the cheapest shipping option. IT CAME IN 3 days! My eyes popped, but yeah I'm also in California.

A++

A++ , love this site :P

useful service

good telephone answering, even though automated; good multi-account management service.. pity about the financial returns on interest, though.

Snelle bezorging

Mijn bestelling was supersnel thuis bezorgd en netjes verpakt.

Valentijn found this review useful

extra snelle levering i.v.m. vakantie + hoge korting!

De webwinkel tools4safety ontvang van mij 5 sterren, omdat ik morgen met vakantie ga en ze daarom met spoed vandaag nog mijn bestelling leveren (normaal 3 werkdagen). Ik wilde op het laatste moment een kluis hebben in huis omdat ik straks 4 weken weg ben....en ik heb gezegd naar een kluis die als 'Beste getest' is door de Consumentenbond....Toen kwam ik bij deze webshop en heb gebeld op het mogelijk is dat ik hem vandaag nog ontvang...Vervolgens vroegen ze mij of ik lid ben van Vereniging Eigen Huis...een beetje een rare vraag dacht ik, maar dat was omdat ik dan korting zou krijgen. Bij opgeven van mijn lidnummer werd er gelijk € 75,- korting op de factuur in rekening gebracht! Heel netjes, want dat had ik niet geweten! Daarom deze boodschap: TOP bedankt voor deze geweldige service! Ik doe bij deze iets voor jullie terug!!!

awesome company - always a good experience!

shipping is amazingly fast