Newlook reviews

Newlook reviews

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WORST experience and the WORST customer care service ever!!

I have ordered 3 pair of shoes on the 18th of December to the US..Orlando, Florida, and I still didn't receive my order. Whenever I send them emails, they reply very late and with no answers because they actually have no idea why it's late !! How can't they know where the orders are?!! They have to have direct contact with Royal Mail or whoever they're using..I ordered from Forever21, Sheinside, Amazon and Charlotte Russe, and they ALL came on time and answered all my questions. I'm very upset because I'm leaving the US on the 15th of January ..this is the worst store and the last time I'll order from it!
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Great

I bought a pair of brogues shoes on Monday which were surprisingly only £6!!! They were on sale, it all added up to £10. I am so happy how cheap the shoes were. Moving on,I emailed new-look on Facebook telling them that i hope i don't encounter the problem everyone else was having in relation to delivery. She informed me that it will come in between 5-7 days (good customer service). But, it came in 4 days(today).I was so excited and also very impressed. The shoes fit perfectly! However i did think they were going to be a bit more stiff, but there's no problem, i love the shoes so much!! Thanks new-look, i'll definitely be purchasing again.
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So annoyed and frustrated!

I was in the New Look store at Crown Point in Leeds today. I picked up a really great leather look waistcoat from the sale rail and noticed that it wasn't marked down but the other sizes were - also picked up a denim bag which had a red marked down price. Got to the checkout and was told that the bag had been marked by mistake and that I would have to pay full price! The waistcoat was also full price! I asked to speak to the manager who told me that sorry full prices would have to be paid!
Now as I understand.. if something has been reduced on the ticket - the store has to honor the price... manager wouldn't have it at all and point blank refused. I left really annoyed! Both Items at another store were not available nor online but they agreed with me that the manager should have honored the price! will be complaining to New Look but waiting to find out how!
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Very Poor Delivery Service - Dont know where my items are!!

Ordered my items 2weeks ago, received email with tracking number (which didnt work when i entered it) so i emailed them couple days ago, heard nothing! So rang them today only for them to tell me i signed for the parcel...erm NO, otherwise why would i be ringing and paying 5p min for the call and wasting my time! Customer service agent was well mannered, cant fault her but i was told they have to speak to the delivery driver who was unavailable and they would call me back! My itmes were ordered as a birthday gift and now wont be here on time! Really not happy! First time i ordered online my items took forever but they apologised so i figured it was a one off but clearly not! If they could just tell me where my parcel is or who signed for it i would be happy!
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over two weeks money debited from account but no clothes still

Spent a lot of money waiting too long for delivery very fed up rang customers services, explanation was due to Christmas and high demand, surely they should be prepared for this as all other companies like Amazon Tec are, never order for delivery on newlook again!
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waited nearly 2 weeks, not good enough!

my order took 10 days to process then 5-7 days to be delivered, considering it cost £4 then you'd think it would be much quicker than this. Very bad customer service received too as emails and tweets were ignored.
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Average with some good things

The website is pretty handy but I dont like all the stuff on there
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Absolute favourite.

I've been shipping with NewLook for a couple years now and have brought thousands of dollars worth of items. Any problems I've had have been dealt with quickly and happily. International shipping always arrives in an acceptable time frame and all items I've gotten have been great quality and a reasonable price.
No one's perfect, but I feel like I can always rely on NewLook to provide great clothing and heartwarmingly helpful service, and that's all I can ask of a retailer.
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New Look..always disappointed.

I always like to have a look on the new look website to see if they have anything exciting. I hardly ever purchase from them but when I do..I am always disappointed with my product.

Sizing is always OFF! I can never tell how the sizing is going to be. It;s longer on the model but short on me...and I am short...way shorter than the model. I order the sizes up so it will be baggier but it just ends up being smaller than the size I actually am.

Needs to get sizing sorted out.

As for the inspire range....I have bought a few pieces for my mum and oh my lordy..they are SHORTTTTTTT!!!! They dont show the dresses on a model to show height and length...there are no details on the length of the dress so I don't even waste my money.

Customer service has always been alright. For the few times I've recieved faulty items....I've always recieved a full refund without sending the item back because I am in AU and its far too expensive

but yeah really have to learn to avoid new look. I am always disappointed. x
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The customer service is very poor.

I used my debit card on their website. It gave an error message twice. However, the amount was deducted even though my order was not successful. It took almost two weeks for customer service to respond to my email and explain what the issue was. I got beautiful dresses to buy but my order was not successful. So sad.
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Unacceptable Website experience

The website experience is terrible. It has taken 4 attempts to purchase a coat for my wife.
We wouldn't have brought however there was 20% off - great. Went through the checkout process showed the correct amount (£39.99) and agreed to pay that amount. The Confirmation then says thank you we have debited £49.99 from your card.
That is an unauthorized amount and is unacceptable.

I tried to contact support and the email form wipes your text.

I posted on the Facebook wall - immediately removed - no response.

The products are good but let down by a shocking website.

Taking the wrong cash amount is a major oversight for a professional website that obviously cannot deal with the demand. Furthermore secure websites should all have PCI compliance to state that their websites are competent enough to deal with transactions online - this site doesn't seem competent at all.
I would say avoid the website at all costs - join the queues at the till.
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Worst customer service/head office ever experienced!

Where do I even start? After ordering over 2 months ago online for the first time, the first problem occurred when I got an email telling me they had a problem delivering my item so to call up and sort that out, which I did despite it not being a chargeable number. The women on the line seemed slightly confused but we seemed to have sorted the delivery issue and it was going to be re-delivered with how to get into my apartment building, or to ring me so i could collect from them myself. Then to recieve another email the next day saying it was being sent back to the warehouse so obviously the new delivery info was never passed on and if i wanted the items i ordered i would have to re-order online, which at that point the items i wanted were out of stock!! Rung up again with another clearly incompetent memeber of staff could only offer me 25% off. Then after he told me i would recieve my refund for my order, the p&p refund came in but not for the actual item, so had to ring up AGAIN! At this point having £15 worth of phone charges and not even being able to get my items! Absolutely ridiculous. After complaining via twitter a member of staff rung me and offered me a gift voucher which i felt slightly more compensated by, but oh surprise surprise that has never turned up either. Don't waste your time on this company. Everyone seems totally and utterly incapable of doing there job.
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Faulty boots happily refunded!

I have always shopped at New Look, I like the sizes, the style and it doesn't break the bank!
I bought some ankle boots and they fitted fine but after a few weeks the heel became slanted and then completely gave way and it bruised my ankles. I went into the store (Bullring, Birmingham) to return them even though I had lost my receipt and I was expecting to have to argue to get some money back. They were 27.99 so not the cheapest! But I was pleasantly surprised when the cashier came back from speaking to the manager and refunded me the full amount on credit! Very pleased with the service, a lot of retail workers get very annoyed with you if you try to return things!
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smart tøj til billige penge !

Super smart tøj, god kvalitet.
Har aldrig haft problemer med forsendelse eller at få penge retur.
Endelig et sted med ungt og moderne tøj, i store str.
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Clothes are good but dont notify out of stock items

I ordered somethinf online and waited ages to collect in store but they didnt tell me it was not in stock they could have let me know sooner so i could go something else.it was so confusing!!
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Do not order!!!!!!!!!!!! New look.com Uk

I ordered about a month ago, still waiting. I have sent numerous emails, receiving no replies. I have called, & haven't spoke with any one yet. I have finally just realized that I will not be receiving anything. I later looked at my bank statement & saw that they took about a 100$ more off my card. Still sending emails, all they can offer is an apology. I feel as if this was a scam! I don't have my order & you took more money from me than stated!!! I hope no one in the US orders from here. They can't be trusted. I would really like to report this company, working on it now.
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Okay

Fin side og synes deres tøj er af god kvalitet. Deres størrelser svinger dog så meget at man kan aldrig vide sig sikker på hvilken størrelse man skal have, hvilket er en kæmpe ulempe når man som forbruger skal tage stilling til størrelsen uden at have prøvet tøjet! Selvom de "kun" skal sende det fra England, er der stadig meget lang leveringtid. Har oplevet helt op til 3 uger fra jeg bestilte til jeg fik min pakke. God ting er at de sender internationalt! Man kan få fri fragt til Danmark hvis man køber over et vist beløb.

The sizes are way too different - time of delivery was long. I love their international shipping though.
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Average but not impressive

Order clothes that came very quick (ordered on sunday they came tuesday).
One item was missing...When i put the order in it said low stock... and the item did not arrive, so i worked out they didn't send it and lucky refunded me for the item without having to ask. Failed to inform me that they were not going to send that one item. I will use them again. Good website.
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Online next day delivery never came

My online order that I needed urgently never arrived on time and when I called, the staff were unable to tell me where the package was and they couldn't give me a call back either so I had to keep waiting around and calling them. Not helpful at all.
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Never again, worse online delivery service EVER!

I placed an order over a week ago and still waiting. Having tracked my order online it has been delivered and signed for by a neighbour. I have not been left a delivery note and I was waiting at home for my delivery for two day's. I have knocked on my neighbours doors who have not received my order. I called customer services who informed me that my order has Been delivered to a betting shop! I don't have a betting shop near me, I never asked for my order to be delivered anywhere else. I was asked by customer services to call back the next day as the driver is off work now and they can not help me until they can speak to the driver. I asked if they can call me back as I will be at we work, I was told that I would receive a call back in regards to my order. NO Call back, obviously I had to call back today and I was offered a refund so I can 're order the items that I wanted. But everything I wanted is out of stock and no sizes left. I asked if my order can be redirected to me, they cannot tell me so I have to call back tomorrow when the driver will be working so I can sort it out then. What is the point of having a customer service team if they cannot sort out errors made by Newlook? It does not matter if third party companies are involved you should sort this out, instead of making me call up everyday, you have taken my money so send me my order. ANNOYED AND ANGRY AS I'M GOING AWAY IN A FEW DAYS!

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Newlook Details

About this company

New Look's mid season sale brings you this seasons hottest fashion clothing for women, men, teens and kids. Shop online now!

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