Collect from store? Be prepared for a fight to obtain what's yours!
Fair enough, the stores require a form if ID to collect a catalogue item you've chosen to be delivered to the store to save the nearly £4 delivery charge to home. They e-mail you and they ring you until you present yourself at the cash desk. In these days of smartphones and e-mail you'll be basically accused of being a terrorist if you don't have with you a little slip of blue and white paper with your account number. It doesn't matter that you can show them your own e-mail on your iPhone and that you present your card licence with your mugshot. That should be enough. It's 2012.
When we're looking for security guards for the Olympics or Border Control at Heathrow then the staff on the desk at Next are waiting for the call. How patronising can someone on minimum wage be towards another human being collecting a £25 pair of jeans? Very. Get a life.
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