Reply from Next
[REPLY]
- Reviews (187)
- Nubian
- London, GB
- 11 Reviews
Great customer service
I have been to a number of Next stores and I must commend the managers of the stores but I want to mention two stores in particular (Ilford, essex and Beckton stores). The staff are polite, if you can't find an item on the shop floor, on 3 separate occasions, they have offered to order the item for me. Great customer service goes a long way in getting customers back. Well done for getting this right
- Claire
- 4 Reviews
Poor service
Really like next products but shopped in the VIP sale, the website constantly crashed and then on ordering somehow emptied my basket! Items showed on my statement that I hadn't received this was refunded but then the products were out of stock & I am still waiting for 1 item ordered 24th dec so dont think I'll be receiving that one either....very poor!!!
- Enrique N
- 3 Reviews
Impossible for a one off
My wife has a next account and buying stuff off them is usually a very simple process, but recently i wanted to buy a present for my wife and found it impossible to arrange for a one off purchase to be paid without using an account and then for it to be delivered to my work address so my wife wouldn't see it before she was supposed to.
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- Steve Wiggins
- Colchester, GB
- 3 Reviews
When they don't get it right
In December 2011 I ordered an item of furniture from Next Directory and was told it would take up to 5 weeks for delivery, which was fine. After just 2.5 weeks I receive a call to say the item is ready for delivery and arrange an 9am-2pm delivery slot for Friday of that week. At 6pm on the Thursday I receive an email telling me the item is scheduled for delivery the following day between 12pm - 6pm! I call customer services and they apologise and offer to reschedule the delivery. As I had already taken the morning off work I arrange to be home in the afternoon. I raise the issue via Facebook and receive an instant response and then a phone call to apologise. I was informed that I could not of been given those timeslots as it was a 2 man delivery. I objected and am told they would recall the recorded conversation and get back to me after the weekend. Sure enough I receive a call to say they cannot trace recording but acknowledge that on this occassion they got it wrong and had caused inconvenience which was unnecessary and offer a credit to my account. I was impressed with the speed they dealt with the issue and that they always communicated when they said they would. I have used Next for over 15 years and this was the 1st issue I had ever had with any order and they worked hard to resolve it. Thanks Next Customer Services 5*
- John
- Hemel Hempstead, GB
- 6 Reviews
Shoes that always fit
I'm almost 50 and been buying shoes from Next for over 25 years. Never have to try size 7's on before buying, mail order or store, they always fit. Whoever makes their shoes must be making them for me alone. Tried other stores, M&S and the like, and I need plasters on my heels after two steps. Top shoes but the laces are always waxy rubbish, and that's the only complaint.
- Louis
- 44 Reviews
Nice quality for a decent price
Can't complain really, they have nice designs, some expensive but others well priced.
- Alan Gordon
- Devon, GB
- 2 Reviews
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- Kerry Clark
- Kirkcaldy, GB
- 23 Reviews
Brilliant quality clothing
I use Next a lot for my children, they have so much to choose from for babies and toddlers.
The prices are always good and the best part is the fact that if you order before 10pm you get your delivery the next day!
- Arthur Lightfoot
- 9 Reviews
- Jonathan
- London, GB
- 5 Reviews
decent service
received item of clothing, the thread appeared to have been ripped out, but credit to them, they sent me a replacement with no hassle.
- lorraine jardine
- larbert, GB
- 5 Reviews
the best
one of the few retailers that has great service for online and inshop shopping - hats off to Next
- Jan
- 5 Reviews
Convenient online shopping
I have used Next for many years for online shopping. Quality is excellent and the next day delivery is so very convenient especially when you need something urgently and don't have time to go high street shopping
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- Snarf
- 12 Reviews
Almost excellent.
Next are trustworthy, their products are of very high quality, their prices are more than reasonable, customer services are outstanding and they sort out problems immediately. The only fault I can pick with them is their couriers. I really don't get why they continue to advertise their next day delivery service, when, 90% of the time, you receive your order in 2 days or more.
- Harry Foster
- 7 Reviews
- Natalie
- Birmingham, GB
- 4 Reviews
I love Next!
I am a big fan of Next, i shop on-line a lot with them and their next day delivery service is brilliant. i have had occasions where delivery cant be next day due to it not reaching the delivery depot in time but a phone call has been made by their customer services very early to say that it will be with me the following day.
Keep up the good work Next!!
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- Caroline Sykes
- Kyle Of Lochalsh, GB
- 5 Reviews
Quality clothing and good service
I've shopped online at Next ever since moving to the Highlands, and I love their service. They don't charge me extra to ship here, and the items are good quality. I can return free of charge, and on the odd occasion I've had an issue the staff are courteous and responsive, and always sort the problems out. What more could you want?
- Julie Fusellier
- 3 Reviews
Good Value for Money
I love going into Next Stores, but I like nothing better than sitting down and scrolling through their website, especially at sale times. Their service is very good and delivery and return policies are excellent. I like both the clothing ranges and household selections, they always seem to have what I am looking for at a reasonable price.
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- Richard
- London, GB
- 54 Reviews
Very poor for mens jeans. only sell skinny jeans!
Very poor for mens jeans. only sell skinny jeans!
even though they went out of fashion last year...
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- Wayne Austin
- 8 Reviews
Not great
Ordered some Jeans in the Next sale online, problem was they had a massive tear in them when they arrived. Obviously no quality control when sending items out
- K Jures
- 3 Reviews
High quality always,
Been with Next for many years, their clothing is for us especially good quality. We have also had home furnishings all good
- H A N
- Kent, GB
- 4 Reviews
so close
Great lay out on this site - its great to scan through all of the products and see the outfits on, and worn in the location it would be i.e bikinis on the beach - great imagery..
only star missing is once reaching checkout i have found the server crashes, this happends with family, at work and on my mobile,
A stringer server at pay point will give Next their final star i believe
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- Sasha
- Liverpool, GB
- 26 Reviews
Next - Top Retailer
Next are one of my favourite Retail Stores in the UK, offering a wide variety of Clothes as well as a mixed array of bargains.
- Gail
- 2 Reviews
Love shopping with Next!
Great quality items for me and my hubby. Easy returns and no fuss. The only jeans I will ever get are from here
- v8dren
- 4 Reviews
Easy armchair shopping
I know what i want!, just dont have enough time in the day to go shopping aswell, brilliant
- Louise Stephens
- 2 Reviews
poor online order service - i'm still waiting .........
still waiting for my order to arrive in-store - although i've just received an e-mail saying i have returned it. Chance would be a fine thing ! Wont be using Next again - frankly I think they are over rated
- Richard
- Harlow, GB
- 11 Reviews
- Dee
- Hampshire, GB
- 4 Reviews
Quick telephone response time
I want to give a good review for someone for a change, so I think it should be Next. I have been a customer for quite a few years now. Because I am virtually house-bound their delivery service has always been reliable. I'm on first name terms with the delivery lady now.
Their telephone advisors have always been faultlessly polite and quick to respond to any problems. The other big plus for me is that I have the luxury of trying things on at home and if they don't fit or I don't like them I just call the courier and they come back and pick them up. Also because they are on the store card I am not having to pay up front/pay for returns and then have to try and get a refund. I just pay the amount owing in full when I get my statement. I consider that having a store account is a small price to pay for not having to claim money back if something has to be returned because it is not suitable. I don't consider the delivery charge to be unfair either really. If I had to get someone to drive into the nearest town, pay for parking, have the inevitable cup of coffee etc. it's probably comparable.
I would say though, that unless I am desperate for something I always wait for their sales and I wouldn't buy anything from their white goods/toys, or furniture departments unless they are in the sales because I know I can find them much much cheaper elsewhere.
- Sandra Mullen
- 2 Reviews
Poor delivery service despite hefty enough charge
I purchased an item over internet choosing next day delivery as I needed trousers for my son in his school play. Trousers did not arrive next day & so I rang to enquire I stressed that I needed them early the following morning Next did contact the couriers & requested an early morning slot for me but I got no phone call back I had to keep calling them & trousers did not arrive until 18.15 (15 mins before his play started) Did get my delivery charge refunded but that's of little use when my sons' standing crying thinking he won't be allowed to be an angel in his school play
- John W
- London, GB
- 5 Reviews
Very good apart for delivery time
I ordered three items from Next recently and selected next day delivery. The next day I did indeed receive a package from Next but it only contained one item. A note was enclosed stating the other items were out of stock. I did eventually get the other items, but there was an unforeseen delay.
- Rebecca
- 6 Reviews
I don't like Next women's clothes.
I think they are generally dated and a bit dowdy. They do have decent suits though. The men's clothes are ok but a bit samey. The kids clothes are a hit though and not bad value for money.
- Gill O
- 10 Reviews
Generally good
Website hard to navigate, not very responsive to searches. Delivery slow and not as shown on the order page. However their follow up when I complained about the delivery was excellent.
- Lydia
- Birmingham, GB
- 38 Reviews
Good quality but expensive
I bought some things from next but on sale....The trainers I got from there are very good and also some jackets. Luckly they were on sale otherwise I would have not paid the original price!
- leanne
- wolverhampton, GB
- 2 Reviews
Another buy to be pleased with!
I always have found the customer services very helpful at next.co.uk and orders, well i'm always happy with those too! Thumbs up from me :-D
- Sarah Wilde
- 6 Reviews
Hard Work
Shut my account down with them as they never had the items in stock that you wanted (even though it allowed you to order them online) and sent some ridiculous substitutions.
Sizing is not brilliant either - you either have to go up a size or down a size to get the actual size you want compared to nearly all other clothes retaillers.
Returns are hard work and they seem to take a very long time to process the money back to you.
Lastly they send you catalogues despite requesting them not too then they charge you for them as well.
- Vanessa
- Oxford, GB
- 4 Reviews
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- Joanna Giles
- Cardiff, GB
- 3 Reviews
not a big fan
I love the speed in which you can order things from next. I hate the way they automatically gave me a next store card. I did not want a store card and yet I couldn't pay for my things until a month later when my store card statement arrived. Really annoying.
- Michael Parker
- 6 Reviews
- Stuart
- 13 Reviews
Expensive arent they!
Great place for fashion if thats what your into.
However the prices for most make you think twice, a shop for the more middleclass market.
They do have some excellent furniture within their range, but if you've not got the capital i'd head in the direction of Ikea.
Worth a look, if nothing else. And you can be sure its a trusted brand.
- Laurence
- 9 Reviews
- Ant W
- 2 Reviews
Great delivery service and great products
Always a great delivery service and great clothes. My kids look great in their fashionable on trend gear.
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