An old favourite of mine that I rarely use now. Staff in my Fareham store sullen and full of attitude - I use Portsmouth and Havant. Online, only the smallest and largest sizes in stock. Delivery to store works well for me, my local courier is a lovely lady, but it's easier to pick up from store BUT two attempts at collecting a travelbag ended up with - nothing arriving at all despite e-mails repeatedly asking me to collect from Havant - then a reorder where I ended up with three pink rattan baskets?? Evening wear for the last two ranges has been suitable for dark skins only, and no suits available for my husband as he is training for Law not working in a mobile phone shop. All in all, will probably close my account soon, haven't found a 'treat' to order for months.
I have been a customer of Next for over 4 years and I have never had an issue with them. I have used all their order systems and can't fault any of them. I have frequently returned goods months after purchasing and never had any problems. Their clothes are always of an acceptable or good quality and very rarely have faults. Delivery is always prompt and 'store' delivery is really handy too. Great to avoid unnecessary delivery costs and missing the post man!
I have ordered a whole range of clothes from Next and they deliver the next day which is great!
However some of the cheaper items are made from very inferior materials and look like they have been run up in a sweatshop in India. You get what you pay for I suppose?
The lady that delivers our purchases is very friendly,always polite and very helpful
I bought a couple of things from Next home, like TV unit, drawers, and sofas. I got up to information on my delivery, delivered my good on time, they unpack my sofas, place it in my desire location and took away the wrappings.
I had a missing screws for my TV unit. Called the customer service and they send my a replacement straight away.
All in all, I recommend shopping at Next Home.
I have been to a number of Next stores and I must commend the managers of the stores but I want to mention two stores in particular (Ilford, essex and Beckton stores). The staff are polite, if you can't find an item on the shop floor, on 3 separate occasions, they have offered to order the item for me. Great customer service goes a long way in getting customers back. Well done for getting this right
Really like next products but shopped in the VIP sale, the website constantly crashed and then on ordering somehow emptied my basket! Items showed on my statement that I hadn't received this was refunded but then the products were out of stock & I am still waiting for 1 item ordered 24th dec so dont think I'll be receiving that one either....very poor!!!
My wife has a next account and buying stuff off them is usually a very simple process, but recently i wanted to buy a present for my wife and found it impossible to arrange for a one off purchase to be paid without using an account and then for it to be delivered to my work address so my wife wouldn't see it before she was supposed to.
In December 2011 I ordered an item of furniture from Next Directory and was told it would take up to 5 weeks for delivery, which was fine. After just 2.5 weeks I receive a call to say the item is ready for delivery and arrange an 9am-2pm delivery slot for Friday of that week. At 6pm on the Thursday I receive an email telling me the item is scheduled for delivery the following day between 12pm - 6pm! I call customer services and they apologise and offer to reschedule the delivery. As I had already taken the morning off work I arrange to be home in the afternoon. I raise the issue via Facebook and receive an instant response and then a phone call to apologise. I was informed that I could not of been given those timeslots as it was a 2 man delivery. I objected and am told they would recall the recorded conversation and get back to me after the weekend. Sure enough I receive a call to say they cannot trace recording but acknowledge that on this occassion they got it wrong and had caused inconvenience which was unnecessary and offer a credit to my account. I was impressed with the speed they dealt with the issue and that they always communicated when they said they would. I have used Next for over 15 years and this was the 1st issue I had ever had with any order and they worked hard to resolve it. Thanks Next Customer Services 5*
I'm almost 50 and been buying shoes from Next for over 25 years. Never have to try size 7's on before buying, mail order or store, they always fit. Whoever makes their shoes must be making them for me alone. Tried other stores, M&S and the like, and I need plasters on my heels after two steps. Top shoes but the laces are always waxy rubbish, and that's the only complaint.
Next are trustworthy, their products are of very high quality, their prices are more than reasonable, customer services are outstanding and they sort out problems immediately. The only fault I can pick with them is their couriers. I really don't get why they continue to advertise their next day delivery service, when, 90% of the time, you receive your order in 2 days or more.
I am a big fan of Next, i shop on-line a lot with them and their next day delivery service is brilliant. i have had occasions where delivery cant be next day due to it not reaching the delivery depot in time but a phone call has been made by their customer services very early to say that it will be with me the following day.
Keep up the good work Next!!
I've shopped online at Next ever since moving to the Highlands, and I love their service. They don't charge me extra to ship here, and the items are good quality. I can return free of charge, and on the odd occasion I've had an issue the staff are courteous and responsive, and always sort the problems out. What more could you want?
I love going into Next Stores, but I like nothing better than sitting down and scrolling through their website, especially at sale times. Their service is very good and delivery and return policies are excellent. I like both the clothing ranges and household selections, they always seem to have what I am looking for at a reasonable price.
Great lay out on this site - its great to scan through all of the products and see the outfits on, and worn in the location it would be i.e bikinis on the beach - great imagery..
only star missing is once reaching checkout i have found the server crashes, this happends with family, at work and on my mobile,
A stringer server at pay point will give Next their final star i believe
still waiting for my order to arrive in-store - although i've just received an e-mail saying i have returned it. Chance would be a fine thing ! Wont be using Next again - frankly I think they are over rated
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