I love Next's products for the Home as well as their clothes. They are made from lovely fabrics, are long-lasting and are in the sizes as displayed. Clothes fit nicely and are always up-to-date with fashion.
Even though a bit pricey at times, I would like more sales with real discounts and to cater to the British sizes more seeing as most are a size 12-14 now.
I place my order. Receive an error message and asked to re-do order which I do. 30min later I receive two emails that I have now apparently have placed two orders. I immediately call up to cancel but not possible and since I was paying upfront and not on account I now have to pay for returns. Totally unacceptable practice.
Fair enough, the stores require a form if ID to collect a catalogue item you've chosen to be delivered to the store to save the nearly £4 delivery charge to home. They e-mail you and they ring you until you present yourself at the cash desk. In these days of smartphones and e-mail you'll be basically accused of being a terrorist if you don't have with you a little slip of blue and white paper with your account number. It doesn't matter that you can show them your own e-mail on your iPhone and that you present your card licence with your mugshot. That should be enough. It's 2012.
When we're looking for security guards for the Olympics or Border Control at Heathrow then the staff on the desk at Next are waiting for the call. How patronising can someone on minimum wage be towards another human being collecting a £25 pair of jeans? Very. Get a life.
I am trying to buy maternity clothes and as Next don't seem to offer any in their shops I went online. I placed the order specifying I did NOT want a catalogue, then I went through to the payment pages it had automatically added one and then there was no way whatsoever to remove it. I tried to place the order on the phone and they insist on a credit check - seeing as I wanted to pay on the phone and not open a credit account this seemed completely unnecessary. Will be shopping for my maternity clothes elsewhere after such a waste of my time.
Ordering online was much easier, especially with available sizes.
However, there are a few improvements I would suggest:
1. Some of the imagery is not sufficient for you to see the product. It was only because I had been in store that I knew what the product actually looked like. For example, with the occasion suits, you are offered things like shirts on the same page, with no detailed images of the shirts being worn without the suit jacket.
2. The navigation on the site looks good, but makes it difficult to see the difference between certain products. It's a pain to have to go through various frames of what is effectively a flash banner just to get to the correct product. Great for mindless browsing, not so good for finding what you want.
3. Charging shipping on a £130 order is a bit cheeky. From all the online shopping I have done, I have found even where shipping isn't free (it normally is), it is at least free for higher value orders (e.g. over £50 or over £100).
4. While I like the idea of not being charged for your product until you are happy with it, it makes the ordering process confusing. It also tries to lure you into subscribing to the magazine without making recurring charges clear. Also, there seems to be no option to pay the amount straight away - it seems you need to wait for a statement. I guess you are working on the fact that people may forget to pay for their goods, allowing you to charge interest?
Quality of the products were good. Shipping was on time so no complaints on that side.
after shopping for Next online and in store for many years and spending thousands, i am seriously thinking of closing my account. The vip sale was just a digrace, i had 20 or so items looked out and all ready to go at my alocated time. Ah but Next forgot to mention that 99% of the items would be to fit a dwarf or a giant with no stock left for the average person. I think it was just a way for next to get rid of all the crap left in there stock with no real bargins there at all.
ps. i would like next to define VIP because it certainly is not very important person
Use next for clothes and homewear. I have collected from the store and each time they ask for different things to prove my identity...weird. I get an email stating one thing, when I get to the store, its another thing. Get your act together! They do have nice things though, and reasonably priced
Next offers nice stuff at reasonable prices. The website is easy to use. The delivery service is the worst I have ever come across and the customer service response, whilst always courteous, totally ineffecrtive. 8 phone calls when item failed to materialise on a next day delivery for two weeks and then 12 automatically generated and conflicting delivery advices, culminating in a confirmation that it was now duly cancelled as well past its required date- and the wretched thing turns up. Delivery company lied and lied. I will never use this company again.
I love this company, fast deliveries and returns. Very good customer service I could shop in there all day, everyday. Very friendly website, they respond to most of their reviews left by customers. The majority of things that I have purchased are of very good quality. They are professional, and seem to value their customers which is refreshing.
I was trying to find a new shirt using their website and gave up after 10 minutes. It is utterly rubbish. Luckily I was passing by a shop so could pop in - they have a good range and reasonable prices for ok quality. It's just the website doesn't seem to show all items they stock in store.
I've just signed for yet another delivery on behalf of my wife. Our local Next delivery lady is very good, on the odd days she doesn't deliver something from Next she'll ring the door just to make sure we're OK.