I have been to a number of Next stores and I must commend the managers of the stores but I want to mention two stores in particular (Ilford, essex and Beckton stores). The staff are polite, if you can't find an item on the shop floor, on 3 separate occasions, they have offered to order the item for me. Great customer service goes a long way in getting customers back. Well done for getting this right
Really like next products but shopped in the VIP sale, the website constantly crashed and then on ordering somehow emptied my basket! Items showed on my statement that I hadn't received this was refunded but then the products were out of stock & I am still waiting for 1 item ordered 24th dec so dont think I'll be receiving that one either....very poor!!!
My wife has a next account and buying stuff off them is usually a very simple process, but recently i wanted to buy a present for my wife and found it impossible to arrange for a one off purchase to be paid without using an account and then for it to be delivered to my work address so my wife wouldn't see it before she was supposed to.
In December 2011 I ordered an item of furniture from Next Directory and was told it would take up to 5 weeks for delivery, which was fine. After just 2.5 weeks I receive a call to say the item is ready for delivery and arrange an 9am-2pm delivery slot for Friday of that week. At 6pm on the Thursday I receive an email telling me the item is scheduled for delivery the following day between 12pm - 6pm! I call customer services and they apologise and offer to reschedule the delivery. As I had already taken the morning off work I arrange to be home in the afternoon. I raise the issue via Facebook and receive an instant response and then a phone call to apologise. I was informed that I could not of been given those timeslots as it was a 2 man delivery. I objected and am told they would recall the recorded conversation and get back to me after the weekend. Sure enough I receive a call to say they cannot trace recording but acknowledge that on this occassion they got it wrong and had caused inconvenience which was unnecessary and offer a credit to my account. I was impressed with the speed they dealt with the issue and that they always communicated when they said they would. I have used Next for over 15 years and this was the 1st issue I had ever had with any order and they worked hard to resolve it. Thanks Next Customer Services 5*
I'm almost 50 and been buying shoes from Next for over 25 years. Never have to try size 7's on before buying, mail order or store, they always fit. Whoever makes their shoes must be making them for me alone. Tried other stores, M&S and the like, and I need plasters on my heels after two steps. Top shoes but the laces are always waxy rubbish, and that's the only complaint.
Next are trustworthy, their products are of very high quality, their prices are more than reasonable, customer services are outstanding and they sort out problems immediately. The only fault I can pick with them is their couriers. I really don't get why they continue to advertise their next day delivery service, when, 90% of the time, you receive your order in 2 days or more.
I am a big fan of Next, i shop on-line a lot with them and their next day delivery service is brilliant. i have had occasions where delivery cant be next day due to it not reaching the delivery depot in time but a phone call has been made by their customer services very early to say that it will be with me the following day.
Keep up the good work Next!!
I've shopped online at Next ever since moving to the Highlands, and I love their service. They don't charge me extra to ship here, and the items are good quality. I can return free of charge, and on the odd occasion I've had an issue the staff are courteous and responsive, and always sort the problems out. What more could you want?
I love going into Next Stores, but I like nothing better than sitting down and scrolling through their website, especially at sale times. Their service is very good and delivery and return policies are excellent. I like both the clothing ranges and household selections, they always seem to have what I am looking for at a reasonable price.
Great lay out on this site - its great to scan through all of the products and see the outfits on, and worn in the location it would be i.e bikinis on the beach - great imagery..
only star missing is once reaching checkout i have found the server crashes, this happends with family, at work and on my mobile,
A stringer server at pay point will give Next their final star i believe
still waiting for my order to arrive in-store - although i've just received an e-mail saying i have returned it. Chance would be a fine thing ! Wont be using Next again - frankly I think they are over rated
I want to give a good review for someone for a change, so I think it should be Next. I have been a customer for quite a few years now. Because I am virtually house-bound their delivery service has always been reliable. I'm on first name terms with the delivery lady now.
Their telephone advisors have always been faultlessly polite and quick to respond to any problems. The other big plus for me is that I have the luxury of trying things on at home and if they don't fit or I don't like them I just call the courier and they come back and pick them up. Also because they are on the store card I am not having to pay up front/pay for returns and then have to try and get a refund. I just pay the amount owing in full when I get my statement. I consider that having a store account is a small price to pay for not having to claim money back if something has to be returned because it is not suitable. I don't consider the delivery charge to be unfair either really. If I had to get someone to drive into the nearest town, pay for parking, have the inevitable cup of coffee etc. it's probably comparable.
I would say though, that unless I am desperate for something I always wait for their sales and I wouldn't buy anything from their white goods/toys, or furniture departments unless they are in the sales because I know I can find them much much cheaper elsewhere.
I purchased an item over internet choosing next day delivery as I needed trousers for my son in his school play. Trousers did not arrive next day & so I rang to enquire I stressed that I needed them early the following morning Next did contact the couriers & requested an early morning slot for me but I got no phone call back I had to keep calling them & trousers did not arrive until 18.15 (15 mins before his play started) Did get my delivery charge refunded but that's of little use when my sons' standing crying thinking he won't be allowed to be an angel in his school play
I ordered three items from Next recently and selected next day delivery. The next day I did indeed receive a package from Next but it only contained one item. A note was enclosed stating the other items were out of stock. I did eventually get the other items, but there was an unforeseen delay.
Shut my account down with them as they never had the items in stock that you wanted (even though it allowed you to order them online) and sent some ridiculous substitutions.
Sizing is not brilliant either - you either have to go up a size or down a size to get the actual size you want compared to nearly all other clothes retaillers.
Returns are hard work and they seem to take a very long time to process the money back to you.
Lastly they send you catalogues despite requesting them not too then they charge you for them as well.
I love the speed in which you can order things from next. I hate the way they automatically gave me a next store card. I did not want a store card and yet I couldn't pay for my things until a month later when my store card statement arrived. Really annoying.
Great place for fashion if thats what your into.
However the prices for most make you think twice, a shop for the more middleclass market.
They do have some excellent furniture within their range, but if you've not got the capital i'd head in the direction of Ikea.
Worth a look, if nothing else. And you can be sure its a trusted brand.
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