I want to give a good review for someone for a change, so I think it should be Next. I have been a customer for quite a few years now. Because I am virtually house-bound their delivery service has always been reliable. I'm on first name terms with the delivery lady now.
Their telephone advisors have always been faultlessly polite and quick to respond to any problems. The other big plus for me is that I have the luxury of trying things on at home and if they don't fit or I don't like them I just call the courier and they come back and pick them up. Also because they are on the store card I am not having to pay up front/pay for returns and then have to try and get a refund. I just pay the amount owing in full when I get my statement. I consider that having a store account is a small price to pay for not having to claim money back if something has to be returned because it is not suitable. I don't consider the delivery charge to be unfair either really. If I had to get someone to drive into the nearest town, pay for parking, have the inevitable cup of coffee etc. it's probably comparable.
I would say though, that unless I am desperate for something I always wait for their sales and I wouldn't buy anything from their white goods/toys, or furniture departments unless they are in the sales because I know I can find them much much cheaper elsewhere.
I purchased an item over internet choosing next day delivery as I needed trousers for my son in his school play. Trousers did not arrive next day & so I rang to enquire I stressed that I needed them early the following morning Next did contact the couriers & requested an early morning slot for me but I got no phone call back I had to keep calling them & trousers did not arrive until 18.15 (15 mins before his play started) Did get my delivery charge refunded but that's of little use when my sons' standing crying thinking he won't be allowed to be an angel in his school play
I ordered three items from Next recently and selected next day delivery. The next day I did indeed receive a package from Next but it only contained one item. A note was enclosed stating the other items were out of stock. I did eventually get the other items, but there was an unforeseen delay.
Shut my account down with them as they never had the items in stock that you wanted (even though it allowed you to order them online) and sent some ridiculous substitutions.
Sizing is not brilliant either - you either have to go up a size or down a size to get the actual size you want compared to nearly all other clothes retaillers.
Returns are hard work and they seem to take a very long time to process the money back to you.
Lastly they send you catalogues despite requesting them not too then they charge you for them as well.
I love the speed in which you can order things from next. I hate the way they automatically gave me a next store card. I did not want a store card and yet I couldn't pay for my things until a month later when my store card statement arrived. Really annoying.
Great place for fashion if thats what your into.
However the prices for most make you think twice, a shop for the more middleclass market.
They do have some excellent furniture within their range, but if you've not got the capital i'd head in the direction of Ikea.
Worth a look, if nothing else. And you can be sure its a trusted brand.
Okay, they're never gonna set the world alight but their gear is stylish and well priced, a combination that shouldn't be sniffed at nowadays.
FTSE Top 100 company as well I believe!
They do go in for a lot of brown and blacks but I suppose that's not really a criticism if you like those colours. Which I do so, cool! If you want bright stuff then bugger off to Uniqlo or Desigual or something and pay under/over the odds respectively.
Who's in charge though, you never see 'em on't telly like you do with some of the other CE's out there.
Items are always delivered promptly, occasionally sooner than expected! Good returns policy. Good choice. Only negative so far - clothes size tends to be one smaller than in other stores. Easily remedied by buying one size bigger than usual!
Am very pleased with the staff, always there to help. Staff are always helpful, am very pleased with my purchases, great quality on the women's clothing, as well as children's clothes, not to bad on prices, I am also very happy with the catalogue. I also love the fact you can order on-line & go to your nearest shop to pick up the item/s.
Wir kaufen gerne im Next online Shop individuelle Kinderkleidung. Zwar sind sie nicht so ganz günstig, dafür aber unverwechselbar schön und eine wahre Abwechslung zu Hello Kitty & Doro.
DIe Kollektionen wechseln sehr oft, die Auswahl ist reichlich, die Qualität gut, wenn auch manchmal etwa dünn der Stoff bei einigen Shirts, aber was mir nicht gefällt schicke auf Next Kosten wieder zurück.
Bezahlung & Rückerstattung war noch nie ein Problem, die Lieferzeiten sind nicht lang. Unsere Favoriten zur Zeit: Upsy Daisy und Peppa Pig!!!
Der Wiederverkaufswert der Kleidung ist auch recht hoch, so das ich manchmal bei Eb.. mehr für meine gebrauchte Kleidung bekomme als ich neu bei Next bezahlt habe! Glückliches Kind & glückliche Mama!!! Absolut empfehlenswert!
Nicole found this review useful
I found the buying process with next very difficult. Once I had selected my items Next made me open an account to place an order, whereas most websites do not. Then I realised that they did a credit search to open an account. I know how credit searches lower your credit score & I am about to get a mortgage so do not want one. I find it unacceptable that a website forces you to open a (potentially damaging) credit account just to buy one thing-we are in a recession! I ended up not buying the lamp online & going instore. I sent an email to Next complaints but they never replied- shoddy customer service. I will not shop with them again.
The service offered by Next Online is phenomenal - I've placed an order at 8pm one night and received it the next day, on more than one occasion! (I don't know if this level of service is available everywhere). Returns are handled without fuss, and I'm really impressed by the whole set-up. The only downside is, I often feel Next items are a tad overpriced - though admittedly the quality does tend to be above the rest of the high-street options. I also feel it is isn't always the easiest website to navigate if you want to quickly look for an item - but this is a minor point when you consider ordering something online can be almost as quick as driving out to your nearest store to pick up an outfit for the following evening!
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