Having bought this type of furniture from some of the other online companies, I can honestly say that the experience with Nicky Cornell as a company was faultless. Any further purchases I make will definately be with you guys as your customer service is delightful. Thanks again :-)
I ordered 4 items from nickycornell.com in August. After accepting my order they told me that actually the 2 chairs were out of stock until next year(!) so I cancelled those and proceeded with the other items. My card was charged immediately.
3 Weeks later the 2 items of furniture arrived. Both were a different size to the website description and one of them was unusable so had to be returned. I was promised a refund within 2 weeks although there's no reason it should take more than 5 minutes. Anyway, now it's 3 weeks later and no refund has arrived. They've had my money for a total of 6 weeks so far! I called again and they said it should be by next week, hmmmm!
On the positive side, the one item we did keep looks very nice, and the staff are always very polite and friendly, but they can't be recommended due to the errors, early charge, and failed refund.
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