Following my purchase that I had found on another site not being in in time. I was franticly searching the net to find it again and get it in a hurry for my husband for our anniversary! As the watch was cheaper on the other site Nigel O'Hara priced matched. This to was very easy to do with simply copying and pasting the page bar where the watch was cheaper! It was then priced matched instantly! I did pay for next day delivery but even so accounting for the fact that I did not place the order until late in the day, it reached me the following morning!
My husband is extremely happy with the watch and it was beautifully presented as well as carefully wrapped for delivery.
Little thing, it did say free earnings to follow that I have never received but it was free so no major issue! (Hope they haven't gone astray in the post!
Fantastic service will use again!
Watch has met all the expectations I had of it, delivery was on the timescales it was suggested it would be. Price of the watch was regularly fluctuating , and that was even before the on the day sale, all in all very pleased. Certainly will be looking to purchase through them again.
In fact if their tisot watches were more available I would of already brought a second watch.
hi,got the watch last week was very happy what I saw in the box. took it out the box to look at it I was very inpressed with the watch,even so I might get one for myself. this one is for someone for Christmas. the delivery was quick as well.
Fantastic website, easy to use, great prices with opportunity to add more discounts and free gifts too. Very quick secure delivery and an overall pleasant hassle free service.
The watch looks great, and was the cheapest I have ever seen it. It will be for my husband's 40th birthday and replaces another citizen who's insides died. I am sure he will love it.
Thnak you very much for the great service
First time using this site, a little bit apprehensive at first but after doing some research and making a phone call to their sales line I went ahead with the purchase.
Overall website is easy enough to use, delivery was free with options to upgrade during checkout.
My purchase arrived within 2 days and it was everything I expected.
I would be happy to use these guys again for any future watch requirements.
Received an email with some new Guess watches for the new season and noticed they were doing an extended Christmas returns period. Bought a new bracelet and set of earrings for my girl. Service excellent and quick as always.
This company would appear to offer great prices i.e. for the rotary watch I was interested in 60% off splashed across the item on a large banner.
Fantastic. Watch ordered. Money taken from my account there and then. Waited. Email arrives saying the price was a mistake and for me to get the watch they wanted another £37.
Having lost confidence in them, and being somewhat suspicious that the 60% off was a deliberate ploy to get the order with no intention of fulfilling it, I declined and requested a refund.
Email from them saying it would be processed that day but in reality that "same day" was 11 days following me having to chase them up and then giving them a deadline to return the money before I took it up with Trading Standards.
If you look at other reviews on here it is a common theme with promised "same day" refunds being withheld and all sorts of excuses about bank delays which in this day and age is a complete nonsense. I suspect it is company policy to hold on to customers refunds for as long as possible.
Do not be tempted to buy from this company.
Cat Deeley found this review useful
Really excellent service if you need a watch use them, only one fault though I didn't received my free gift (silver earrings) but hay what the heck I love my watch and the price I paid cheaper than anywhere else I searched.
I was looking for an early Christmas present and had hoped for a watch for my husband. I found this site on Google and they were offering a lovely pair of free earrings with any purchase of a hugo boss watch. A win win situation, hubby gets his watch, I get a free gift...brilliant!
Thanks for a great service, I will definitely use you again when looking for something for myself.
Be wary using this company for several reasons.
I ordered an item from their website which advised was in stock and delivered within 3 - 5 days. After five days my order was still "processing" which meant it hadn't even been dispatched.
My order was a birthday gift for a family member so I rang for an update. and was advised that the item was coming from their "warehouse" No communication/email from them advising of the delay and no apologies for any delay.
Obviously they did not have it in stock and coming from the "warehouse" is their standard excuse.
So when their website says the item is in stock doesn't necessarily mean it is in stock.
The customer service staff aren't interested just offered me an alternative. If I had wanted the alternative I would have ordered it in the first place.
I canceled my order, ordered the same item from Amazon and had it delivered the next day.
Wish I'd done that first!
Like others I am waiting for a refund and as per other reviews, I too was promised a refund within 48 hours ha! Eleven days have now elapsed since I canceled and no refund yet.
Don't be tempted by the thought of saving a few quid. Stick with a company you know and trust. For me, that is definitely not this one.
I will never use this company again and will advise friends and family not to either.
I wouldn't have given them any stars if I had that option.
I purchased a ceramic watch that was excellent value for money and with that purchase I was given some free silver stud earrings marked on the delivery note "to follow" but they have still not arrived and that was two weeks ago its a shame it has just marred the shopping experience with Nigel O'Hara just a little.
I ordered a watch on 7/10, great price. Their site didn't say the watch was out of stock. They took the money the same day. No correspondence saying it was O.O.Stock, emailed them after 5 days, promised they would get one for me, then started looking at their reviews. Realised that this is a common problem, asked for refund, they wrote back saying they would chase it up, I said I want a refund, they said OK, I would get it in 48 hours. That was over a week ago. Why this company do this I don't know, first of all advertise stuff they don't have and then not just refund straight away. I will never use them again, and would suggest that anyone else who is planning to do business with them check carefully if they have the goods before parting with any money. Very disappointed indeed.
I ordered my Seiko SNDA27 watch after much research on the internet, the best price I found was from Nigel O'Hara Diamond Jewellers. Not only was the price fantastic but I also got a 15% discount code as well knocking all other retailers out the running but were also extremely fast with delivery while keeping me informed with electronic communications in the interim.
I would not hesitate in recommending this retailer to anyone and would definitely use them again for future purchases.
I've just bought a Seiko Kinetic watch for my husband's birthday. He is absolutely delighted with it, especially as it shows both day & date which has not been available anywhere else.
It was excellent value & has been much admired.
The on line ordering was very easy & delivery very fast.
I did have a query which was dealt with very efficiently over the phone so I have nothing but praise for Nigel O'Hara & would not hesitate to recommend them to everyone looking for first class service & value
Very pleased with my watch. Lovely, eye catching design that has already had lots of comments. The order and delivery note did say we would get free silver earrings but these never came. Emailed company but as yet to receive a reply.
After looking for my 50th birthday watch for some time, I found it at Nigel Ohara for an amazing £666 cheaper than my local high street,
When it arrived after only two days Iv never been happier, my new watch is perfect , will recommend to anyone , thank you
Purchased a watch on 15.9.13, delivered in 4 days - later than expected but RM to blame. Found the dial too small for my taste, returned the watch very next day via Next Day 1PM - Nigel O'Hara CS wrote me to advise the receipt of the watch and refund time frame namely 48 hours MAX. It was so 23.9.13, 21 days (15 working) have been passed but so far no refund, contacted Nigel O'Hara CS 3 times since but to no avail! My credit card company won't do anything until 30 days since the original purchase date.
I won't be making any more purchases here.
I ordered this in error and returned it immediately but 20 days later I am still waiting for the refund.
A quick Google search for the watch I was after, and there was the one I wanted on the Nigel O'Hara website much cheaper than the rest. They also had a price match guarantee but they were so much cheaper I didn't need it. Would definitely use them again.
I shopped around and Nigel O'Hara was the best price for the watch I wanted. Delivery was quick (48 hours) but I was very surprised to find that in the box was only the watch. No paperwork whatsoever - meaning no instructions. I had to go online to find out how to use the charge check button. I suspect that the reason was that the watch was a return from a previous customer
Excellent service and product, earrings are really beautiful, they are exactly as shown on the website. Delivered within a couple of days and very well packaged. I would def use this site again and have already recommended to my friends and family.
I rarely add to such sites but in this case I think it is well merited. I came across the website quite by chance and thought I was taking a bit of a gamble despite the good reviews. I needn't have worried. The items arrived as described exactly when I wanted them. The ability to add engraving to the presentation box made the gift even more special.
Excellent service. Could not fault this retailer. Answered any queries I had within time promised on their site. Delivered items on time and in perfect condition. Would have no hesitation in recommending them to family friends and colleagues .
I had been looking about for a good while until I stumbled across a link to their website and found exactly what i was looking for.
The watch is quality. it oozes sophistication and class without being overly ostentatious. The dials, the movement, the skeleton background and sweeping second hand indicate class, and I for one was not disappointed and I would recommend these guys without a doubt. The delivery was within 3 days and was well packaged and secure.
All in all a pleasure to do business, and one other thing too, the price was more than competitive and the service and communication first class. Cheers
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