clueless

how on earth can you confuse the numbers 31/33? having ordered a new microwave oven online on 19/5/13 from a certain store here in cardiff i ordered next day delivery as i don't have the means to collect from store . having waited in all day with no sign of the delivery my neighbour from 33 opposite to my number 31 knocked the door with a ticket stuck to his door saying there was no answer?????? so despite the delivery address being 31 he knocked on number 33??? this despite the door numbers being clearly visible? are the drivers really that thick they don't know the difference between 331/31? what a bunch of muppets don't bother ringing there depot as they won't answer the phone. if i don't receive my order by next delivery day of 21/5/13 i will cancel my order and go elsewhere talk about useless right block of flats wrong door number?????

Muppets! That's being harsh on Muppets!

This company should be avoided by all, their staff are totally rude, they don't turn up when they say they will!

Then they deliver to the wrong address, MUPPETS avoid you have been warned!!!!!!!

Hopeless in every way

Simply failed to turn up to collect my package.
No response to emails
Tried calling, 43 minutes on hold no response.

Utter contempt for their customers - don't take my word for it read a few more reviews.

Rude and inappropriate delivery DO NOT USE

I ordered a piece of gym equipment (42kg) and while I rang to ask for an approximate time the girl said 30 minutes - 1 hour TOPS. I thought this was nice so ran home (it was 9am so I was glad I could have the afternoon off waiting around!). 2 hours later - I had been given two more updates that the driver was in the area and each time they would be 30 minutes away. Anyway at 2pm - they arrived. At least I thought this was a relief. However for an item over 30kg they had only sent one man (and a rude lady with the electronic signature device). I live in a second storey flat by myself and when I asked them if they could bring it up - he just dumped (literally) the box in the communal hallway and said no. I explained that I live alone and could not carry it upstairs and they just said rudely that that was my problem not theirs. I said I would not sign for it as I had no way of taking it to my flat - so they just stormed out without the box and shouted 'Fine'. I have no doubt they faked my signature for the delivery. I had no option than to unbox the item and pull the machine upstairs in parts. And in the process hurting my back. I bought the item off Amazon (pure fitness and sports) to help my back! When I decided I wanted to return it two days later - the issue of the stairs and the original packaging (the box was removed by someone downstairs after I had unpacked it to take upstairs) - it was all too hard as the company they would use was Neightfreight and I could see this was going to cause further problems and to be honest I could do without the grief!

From what I have read on this site and my own experience - a two man delivery should have been used and this would have solved all my problems. On their website they state that items under 30kg are a 1 man delivery to the door. Items over 30kg are a two man delivery and are delivered to the room of choice. To me - this makes sense but is not how Neighfreight work. Whether their customers choose a cheap one man delivery (and risk damaging the goods as they still have to get it on and off the truck) or Neightfrieght are at fault for not employing a second delivery man - I am not sure. But I too will avoid any company that uses this delivery service in the future. It cost me £300 as I cant return the item without using this awful company and I dont trust them to do so. I will try to sell the item second hand now and use my own man with a van who is much more reliable and polite.

Pleasantly surprised.

Having read all the reviews for 'Nightfreight' whilst checking up on an expected delivery I must say gave rise for some concern. But, praise where it's due, I can only speak as I find. The driver turned up to deliver on the allotted day as I had been informed. He reversed his lorry up to the top of my drive where the items were unloaded. My delivery was for an order consisting of a granite water feature and accessories to go with it. Now considering the seller’s website refers to the weight of just the water feature alone being 150kg. I was surprised to find a ‘1 man’ delivery had been arranged. Had I not been on hand to assist I cannot see how he could have unloaded it by himself, if only my wife was there to accept it. Clearly if the whole thing was palletised and loaded with a fork-lift truck how was it meant to be taken off? We opened up the packing crate and between us man-handled the pieces off separately. So I must thank the driver for his patience and help. ‘Nightfreight’ however should be ashamed. Bearing in mind ‘health & safety’ lifting guidelines of 25kg. max for one man surely a vehicle with a tail-gate lift should be employed for deliveries of this nature. Finally I must agree with the comment regarding the tracking of deliveries. If you provide the facility at least get it working and with up to date information otherwise. What’s the point?

cowboys

u phoned on Wednesday 3 April to say u will deliver my new tv from jd williams on thursday 4 april between 8am & 6pm so sat in all day to wait & still waiting in mean time i cant order new tv until they can find out were my order has gone now my 3 children DONT have a tv to watch thanks very much for wasting my time when i could have been out with my kids

Simply appalling

I ordered garden furniture from Greenfingers, who use this carrier. The order was for 24 hour delivery. Four days later and I am still waiting. The tracking number does not work. Why do companies use such unreliable carriers?

PS: 5 days late, just 4 chairs have arrived, 2 chairs and a table have gone missing and carrier does not know where they are.

Lying bugg*rs!!

These allegedly tried to deliver Friday.. No note left!!!

Called my catalogue who sed it's on way today.. Stayed in all day still nothing!! Avoid!!!

NightFright Horror Story - Update!!! 9/4/13

After our radiators failing to arrive as promised again yesterday via Nightfreight, I sent an email to the radiator company last night, and they called me this morning to advise that they had spoken to Nightfreight who had advised them that the reason they did not arrive yesterday was that the radiators had been loaded onto the wrong lorry and sent in the wrong direction. They didn't of course think to let us know yesterday so that we didn't have to wait in all day again!! That would be too much like "good communication". I was assured though by the radiator company that they were again on todays delivery round and would be delivered today (tuesday) (original next day delivery date was supposed to have been last friday).
I was advised Nightfreight were going to call me to provide me with a time of arrival, but of course they didn't. To our surprise, however, finally the radiators did arrive today mid morning!! The lorry pulled up at the end of the road with only 1 delivery man. The radiator packaging stated 2person only to lift, but they'd only sent one driver. The driver made no mention of the fact that the cardboard covering both radiators was completely shredded on both radiators with the cardboard ends of both packages open fully with the contents on full view inside.
The radiator company's email receipt stated that if the delivery appeared damaged in any way including the packaging, that I must state this on any paperwork from NIghtfreight when signing.
The delivery man had a hand held signature device and asked me to sign. I explained I had to sign as damaged in order to comply with the radiator companys policy. I signed in the electronic box and wrote damaged above my signature, but the driver said this was not acceptable and was not allowed, and he deleted it from the device and told me to sign again without adding anything. I signed again and he told me he was going to add a note by pressing a few buttons to show the packaging was damaged due to insufficient packaging. He would not show me proof however that he had definately done this. The damage was more likely due to the amount of additional trips the radiators had been on since they were picked up last thursday from the radiator company by them.
I asked him to wait whilst I checked the contents of the boxes to make sure what condition the radiators had arrived in as due to the state of the packaging anyone would be worried the contents were damaged. He told me that as soon as I opened the box that the delivery was no longer their business and they would not be able to return them back if I opened the box. I did ask how am I supposed to check without opening, but he was not interested.
In view of having to wait for 5 days for the delivery including two wasted days when we had stayed in all day waiting for them to come which they didn't you would think the least they could do was wait a few minutes whilst I checked the contents, but he wasn't interested and simply walked away.
I received no apology for the state of the boxes, no apology for their failure to honour the next day delivery, no apology for their lies pretending our address did not exist, nor for them sending the radiators on a trip in the wrong direction, no apology for all the phone calls I have had to make to their customer services where they are evidently told to make up even more lies and excuses reassuring you that the items are out for delivery today and the next day and the day after!!!
Would advise anyone to steer clear of this company - We will in future and everytime we purchase anything on line in future we will be asking the name of the courier firm they use prior to confirming any future orders.
Not going through this again. Had the radiators been damaged don't know what we'd have done as would have been back to square one, waiting for someone to come to collect them to return and then waiting again for replacements - That would probably have taken months!!!!!!!!!!!
Good luck to anyone who has the misfortune to be landed with this courier for their deliveries!!

DO NOT USE COWBOYS

been waiting for a double bed left warehouse on the 27/03/2013 from the company i order it from told it will be here by night fright on the 5th April the company i ordered it from are saying that night fright delivered it on the 04/04/2013 i was out all day no bed spent hour trying to get to speak to someone no one at night fright will answer the phones ,sent email asking for prof of signing, the last time we had a delivery by night fright the driver sign it him self and we could not find the item

Night Freight should be renamed SHITE FREIGHT

Still awaiting a delivery I week later, zero contact from carrier , help phone line dead, will never use these cowboys ever again. DO NOT WASTE YOUR MONEY!!!

ABSOLUTE BOLLOCKS

nightfreight is shit, DO NOT USE THEM. NO amount of desperation should lead you into using a company as shit as these. i made the mistake it will not be happening again... and as for parcel monkey they are as much use as a chocolate fire gaurd when it comes to resolking these problems

AVOID AT ALL COSTS

My delivery was guaranteed on the Wednesday. Took the day off work. No one turned up. They apologized and promised to deliver it on the Thursday and gave the driver my phone number. Driver called me on the Thursday to explain the Wednesday delivery driver could not find my address on his Satnav. I gave him directions to my house and the postcode for the street next to it that could be found on the satnav. He said he would be there soon. I text him an hour later and he said he didnt have time to do it today so will do it on Friday. Had to take yet another day off work!!

This is an absolute joke of a company. I was on hold for 45 minutes to their customer services every time I tried to call.

DO NOT WAIST YOUR MONEY. AVOID AT ALL COSTS.

No delivery, No contact,

Nightfreight or 'fright night' as I like to call them were the delivery agent for a matress I ordered from worldstores. I paid £30 extra to have the goods delivered on a Saturday and waited in allday. There was no delivery and no phone call to say why. You also cannot contact the company on the weekends as out of office hours, however yet they promise to deliver on these days which they fail to do. I will now have to waste more time waiting for the delivery which will have to be another week unless they can offer an exact time as I will be working. I will be asking for a full refund on the added delivery cost as they have failed to meet the delivery agreement.

SHOCKING

Took day off work for delivery last Friday. Shortly before alloted time slot, message received to say items wouldn't be delivered due to a breakdown.

After much grief at work and with Nightfreight trying to arrange new delivery day as no annual leave left, delivery is now supposed to be tomorrow. No promised time slot text received so logged on to their system to find order not showing. Offices closed so can't contact them until tomorrow after 8am. Do I assume they are not delivering so leave for work 40 miles away at 7am or do I stay home, lose a day's pay in the hope they turn up? Ludicrous!

AWFUL

Waited in all afternoon and early evening for delivery which never came. No-one contacted us either. (they don't use phones???)
Get email today saying they couldn't manage to deliver down one lane road (which oil tankers manage) - and we had warned them it was narrow!!!!!! And had had warning acknowledged.
Avoid them at all costs - and Appliances Direct who used them (it was their product we were waiting for) and didn't give a toss.

Avoid at all costs

They were the delivery agent for furniture ordered from worldstores. I paid £30 extra to have the goods delivered on a Saturday and waited in from 8am until 11pm. No delivery no phone call. Appalling service. Avoid at all costs-have no idea how to get hold of them as amazingly they were not open on Saturday's despite the fact that presumably deliveries were meant to be taking place

Should Update Tracking

Ordered my new lawn from Kent 6th March for next day delivery, it didn't arrive , following day went online and found out who the local agent was, M & H Carriers, who couldn't have been more helpful.My lawn was there it had just arrived and was delivered two hours later 8th March. I shouldn't complain as its a long way from Kent to Aberdeenshire, but they should update their tracking, it was still showing at Maidstone depot 48 hrs after leaving it. I have no other complaint than that small one, helpful customer service at M & H who told me I had time to do my Asda shop, helpful polite driver who delivered. five stars to M & H Carriers.
Maybe nightfreight could employ someone to answer the phone.

DO NOT USE

The driver delivered my parcel to another address on my road, and I have been waiting for the driver to retrieve it from where he delivered it to, only to be told they have no knowledge and never received anything, I have put a note through door of the address where it was delivered and to no avail, my item is now marked as stolen/missing, even thought it was signed for, the annoying thing is I have the address and the name who signed for it.

SHOCKING COMPANY

PLEASE AVOID THIS COMPANY AT ANY COST. THE DELIVERY DRIVERS CHOSE WHETHER THEY WISH TO DELIVER THE ITEMS TO YOU. WHEN YOU RING CUSTOMER CARE TO CHASE THEY DONT WANT TO KNOW.

Absolutely no problem with the delivery

I was a little concerned, having read the previous critical reviews, that our delivery of carpets might be problematical. The consignment was passed by Nightfreight to Cooper Carriers, North Wales, and the driver was courteous and extremely helpful. The delivery arrived five minutes after the phone call. The driver willingly helped to unload the carpets into the property. My only criticism would be that the tracking number issued by Nightfreight did not actually work. But since the delivery arrived without any problem, it doesn't matter now, it would just have been helpful.

DO NOT BUY GOODS FROM COMPANIES USING THIS DELIVERY SERVICE

Ordered a mattress from Mattress World. They use Nightfreight as their delivery company. Informed delivery date, but any time from 8:00 -18:00. Thought fair enough. Delivery date came but no goods. Telephoned Mattress World, who were less than helpful. Informed that order had not been put on delivery truck. Even though this was their fault, had to waste another day waiting for delivery. Any decent company would have offered an hour delivery slot to minimise the inconvenience they had caused. When order came, driver wanted me to sign before he had taken the goods off the lorry without any inspection. He was very rude when I said I'd sign once I'd seen the goods. They goods are clearly marked "2 persons to carry" but this delivery service sent one man to drag it off the lorry, potentially damaging it. If all that wasn't bad enough, the driver had given me the clipboard with all the names and addresses of his jobs for that day - major breach of confidentiality. Customers should not have to put up with the standards of delivery service offered by Nightfreight and I advise people to think again before buying from companies that use this service.

Charles White found this review useful

Super service - faultless... very impressed

Ordered a new dishwasher, and found it was to be delivered by Nightfreight. As I had never received anything from this delivery and shipping firm before, I checked on line and was horrifed at the very bad feedback that had previously been left.
I felt quite nervous.
Today was the delivery due date.
I received a very pleasant phone call from the delivery driver to say he was expecting to be here within 10 minutes. True enough - within 10 minutes the van had parked outside.
Two chaps delivered my new dishwasher, took it to where I wanted, and left. They were most polite and I truly cannot fault the service. I am very impressed.
Well done Nightfreight!
A very satisfied and happy customer.

Utter disgrace!!!!

After ordering a bunk bed off eBay weeks ago, I was told that night freight would phone me with a delivery time and day..(they never) so after waiting two weeks I phoned them to be told that the driver would be here around 4 o'clock...bonus...I thought...sure enough, half past 5 (bang on time) the driver rocks up with my delivery...and it was 5 parsels..oh shit they only delivered 4??? The driver has no clue what's going on so tells me he will make sure I get it the next day..ok I can live with that...the next day no phone call (yet again) and by 4pm I'm thinking what the chuff!!! I phone them to be told I'm not down for a delivery today and the driver said nothing to them??? It's been a further two weeks and still no contact from night freight as to where my 5th parsel is or an apology...just simply nothing??? As it was a bunk bed I ordered, it's fucking useless without the top bunk, I have 4 boxes of firewood that cost me £300 pound and £50 delivery charge and I'm still non the wiser as to what's going on?? I would love the manager to knock my door because I would like an apology from this shambles of a company and my other bunk but as like there customer service....I've got more chance of angels flying out my arse!!!!! UTTER SHIT!!!!

I have changed my mind about nightfreight

The review under was the one I left a couple of weeks ago. I am not sure where thefault lay, could be with Parcel Monkey. When Nightfreight eventually collected on Monday I was told the job had never been submitted for the Friday. Yet early Friday morning I was receiving rather nasty emails from Parcel Monkey telling me if I wasn't there for the parcel to be collected I would have to pay £x plus VAT. Anyway, whoever was at fault someone should learn how to run a business and communicate with customers. The driver who collected on Monday was friendly and helpful (but could never have managed the 45kg on his own. Fortunately I had asked my husband to take a second day out and he helped the driver.

Today I have had another delivery of two radiators. Both on time, as promised from the same helpful driver. Difficult to know what to say now. One bad experience (Down to Parcel Monkey??) and a couple of good ones. I don't like to be negative in times of hardship but I think all businesses should sharpen up their act and let customers know what's going on and if a parcel cannot be collected or delivered in the time frame alloted.

Below follows the negative feed back I left. I think they have been vindicated:
You want your package collected. Forget Nightfreight. I took a day out and waited in for 10 hours then rang and rang and rang. Phone engaged, kept on hold - timed out, phone engaged then come 5.45pm no reply. I just don't know what to do. I am left with this heavy parcel, I have paid for delivery. It was supposed to be there by Monday, it's now 6.30pm Friday. Can I get my money back? What should I do. i really will never go with Parcel Monkey who use Nightfreight again. Please help me now, what do I do?

Worst Courier in the UK

Promised next day delivery and things still have not turned up 5 days later, apparently now is going to turn in to a 8 day delivery. Spoke to them on Day 1 saying they wouldn't be turning up and would be ringing again to confirm a new time slot....they never did, had to chase them around to get a new delivery and had to get the company I bought the goods off (victoria plumb) to call them and chase them. Will not be using any company which uses these delivery jokers again.

I never review things but this is so bad i had to!

Don't use this company and check whether your retailer uses them when your order! All i got told was a date - was waiting for a time frame - when I got a call at 7.50am to say the driver was there. I wasn't but my builder was due to arrive from 8pm - driver wouldn't wait, couldnt even pronounce the company he was supplying from, wouldnt leave with a neighbour and then left! Called and complained, they called the driver he told them a different story! Now the earliest they can do is tomorrow but can't give a time - paying builders to install kitchen when there is now no appliances to install. So rude, and inefficient - will NEVER use again! Although from reading these reviews guess i should be glad that the goods at least turned up! Shocking service in this day and age!

No delivery - Surprise!

I think all couriers are useless - this one is equally as bad.

From my experience and I have lots - Parcelforce are as good as they get and they are just OK.

Failed collection and number given to call engaged constantly

Have spent last 75 minutes trying to find out why collection not taken place. Engaged constantly! If I pay a premium on cost to have item collected and delivered next day then I expected that service to be delivered

They took the payment fast enough and now I have to explain right bear Xmas why the recipient will not get item when they had expected.

Very unhappy and second class service after payment is not the way to get repeat customers. I recommend using citylink in future!

Citizenleaders CIC

Lars Von Panzerbjørn found this review useful

Very dedicated staff

While the database of address is outdated, to the extent my address apparently doesn't exist the staff at the Middleton and Edinburgh depot did the company a great service.

I order a Christmas tree of which Nightfreight were charged with delivery. 3 days after expected delivery I phoned to find out that someone had not checked the address with royal mail and that there systems claim of a non existent address had been taken as so. Unfortunately they had been provided a phone number with 1 to many 3s which couldn't have been helped. But the real success was with the staff, which when I phoned to ensure the Christmas tree was out for delivery discovered and error had been made, it was not loaded! The gentleman on the phone based in Edinburgh I believe did an excellent job of locating the package, while a wonderful lady at the Middleton depot volunteered to personally deliver the tree on her way home.

Unfortunately her car wasn't big enough, but to make things extra Christmas special she was given a company car to fit the tree in. The staff did a wonderful job and have made mine and my families Christmas extra special. So Happy Christmas and many thanks to those that helped, and I hope the management at Nightfreight see fit to providing there fantastic staff with the tools they need and maybe an extra Christmas bonus for saving Christmas, at least for one family :).

Pleasantly surprised!

Having never received a nightfreight delivery i was a little concerned by the reviews but the service we received was excellent. I rang to find out what time my parcel would be delivered, i could not get through (but to be fair it was just after 9am on a Monday!) someone who could not help answered and said he will get someone to call me back. 30mins later i received a call advising me of the time slot. The delivery turned up within the advertised time and the driver was helpful and pleasant.

My only critisism would be the lack of online tracking, should have taken a star off but its christmas and given the number of drops the delivery guys face, to keep in the allocated time was good work.

No longer scared if anything else should be sent through them.

Swift and pleasant service

I called and they told me how long they were going to be. Placed items safely inside house and turned up when they said they would!

Unprofessional, rude, incompetent!

Ordered via Toys R Us. They do not turn up, they do not call to say they won't turn up. The drivers are rude and abusive, the manager Shane is a total asshole who will lie and deny any reference of complaints or issues directed to them. They do not update any system so they will pretend they don't know what you're talking about.

Email them and complain: info@nightfreight.co.uk

Its the only way to get a response and get them to take any responsibility for their incompetence! DO NOT USE THIS COMPANY EVER!!!

If you having goods delivered, enquire which company they use, as Shitefreight can and WILL cock things up!

Lars Von Panzerbjørn found this review useful

Appalling incompetence and customer care

Couriers used to collect 30kg metal item, reiterated to collect Monday. Nightfreight via ParcelMonkey attempted collection Friday prior to Monday and left calling card. Collected again on Monday, but on arrival at destination the main item had been broken (how this is possible I have no idea as cast iron) and parts missing. Stuck with a cast iron item which will need to be welded and likely will need need stand created to make use of the item. Item was bubble wrapped, cannot understand how the item came to be damaged. Damage not noticeable until bubble wrap removed. Called customer service immediately, requested van to be checked for missing parts - received no details re: missing parts. I WILL NEVER USE THIS COMPANY, POOR CUSTOMER SERVICE AND NO RESPECT FOR PROPERTY ENTRUSTED TO DELIVER.

Lars Von Panzerbjørn found this review useful

Very Poor Company

All is I can say about this company is very poor indeed, was due a collection today between 8am-6pm booked the day off work to wait in for them and gave them a call at 5pm when I thought they are not going to come they put me on hold to check whats happening and apparently the driver was not able to make it because he was delayed so they have rescheduled it for tomorrow... They did not even let me know or ring me about this.. Ive lost a days wage and also paid the full price on a service that ive not received.

I should think they owe me money!

Lars Von Panzerbjørn found this review useful

Liars or incompetents?

Tried to deliver the package and no one was in. Fair enough, but they didn't leave any kind of slip. Three days later I rang them asking where my delivery was and they said they had been waiting for my call to rearrange. Great. I said I would be in on Friday afternoon, the lady on the phone made a note and said they would deliver then, and if for whatever reason I wasn't in they would leave it next door. Lovely, except they tried to deliver totally out of timescale and didn't even bother knocking next door.

The guy on the phone said they would never promise a delivery slot - which would be understandable if I was told that the first time around. But I wasn't, I was TOLD it would be at around 3, and the driver's slip (he left one this time) explicity says expected delivery 3pm - yet he's tried to deliver it at 12. So, I've taken a half day off work, rushed home, and found this shoddy company providing shoddy service a second time around.

Lars Von Panzerbjørn found this review useful

crap

i was in london, and the collection guy came and collected my boxes in front of me on last Friday, and my delivery will come on Monday to Bradford. and I was waiting since 8am morning and nobody shows up. Today is Tuesday ,so i report to parcel money where i bought that order, and they said, they will check out with nightfreigh and still not reply me till 2pm. so i called to the ph num which given by nightfreigh website, and they said, my parcel are still not collected yet. and they gave me delivery branch ph num. and i called them again, and they said, they still not received my boxes in physically till now. its already 5 days now. since 2 Nov, so i asked what should i do? and they said, i better to speak with parcel monkey, so i report again to parcel money abt this and nobody reply me till now. and i feel crap, i was moving my house, that's all i have. i don;t need money back, i want my boxes back. i wonder how they work. and i don;t know where is my boxes now. even that service don;t know where is my boxes, who know the most?

Lars Von Panzerbjørn found this review useful

Horrific

God awfull.
Bad depots, bad managers, bad drivers.
But if you want idw (awkward sized) stuff delivered and it is tough and durable and likely to survive what will happen to it on 4 lorries, kicked around 2 depots, and beaten with the might of low paid frustrated anger at the hub then use them. Just make sure that you stay in all day (no going out on school runs) and late into the evenings. I worked for them (Dawlish depot) and I used to be a calm person, now Im a stressed out nutter. DAWLISH (DEVON) DEPOT WAS HELL ON EARTH

Lars Von Panzerbjørn found this review useful

Worst courier ever........?

Nightfreight are quite simply the worst courier I've ever used, and that's up against some pretty stiff opposition. I ordered collection for Thursday, 6pm Thursday their 'tracking' site suggested the item had been collected, but the guy sending it said 'no, it's still sitting where it was this morning'. However, Nightfreight seemed pretty sure they had collected it, and when they finally realised that they hadn't - about 24 hours later - suggested that the driver was an idiot (I'm not disagreeing, but it seemed an odd thing to say about your own driver, and didn't inspire much confidence). Anyway, eventually we rearranged collection for Tuesday the following week, only to find - you guessed it - that it had already been collected on the monday but that Nightfreight's system and customer service people didn't seem to know this! When it arrived the cardboard packaging was almost completely torn off and had the item in question not been made to withstand worse would have been seriously damaged. If you value the package you're sending, don't use Nightfreight.

Lars Von Panzerbjørn found this review useful

Lol.... Couriers??!! they couldn't hit water if they fell out of a boat!

DPD, CityLink, DHL I have used them all... however nightfreight are the worst company I have ever dealt with, their slogan should be "If you need a parcel delivered.. use another company".... here @ nightfreight we prefer... Missed Collections, Grumpy Drivers, Failed Deliveries.. and our personal favourite! Break/Bend/Trash you parcels!!! oh and don't even think about claiming... we have that covered too.. (clause that states "once parcels are signed for.. you can't claim for damage, all deliveries must be inspected first" - sneaky as all drivers are informed to take away a parcel if on delivery the customer attempts to check before signing for it!!!

Yours Sincerely

Ex Customer.....

Lars Von Panzerbjørn found this review useful