I used DX (via Parcel Monkey) to have a large and heavy package collected from Scotland and delivered to Brighton. No problems with the pick up and delivered in less than 24 hours. The delivery guy even carried it up to the room I needed. After reading the negative reviews I was worried but I really couldn't have wished for a better service and at such a great price!
Booked a day off to get a delivery from Victoria plumb. My delivery slot was from 1502 to 1802. Get a call at half 4 with some bloke saying that the delivery driver was over his hours and they could not deliver my order. What a lie, how can a delivery company that delivers between 7 till 7 end up with a driver over his/her hours. In other words they had something better to do and didn't want to fulfill the last delivery. Weak excuse. Will never use Victoria plumb again all the time they use these idiots to deliver goods. I understand nightfrieght and dxfrieght are the same so you get this review twice. Cheers.
Wow a generic reply, copy paste copy paste, can't take you seriously. No need to pass on the delivery reference, just look through your system for a delivery that was booked in for the times I've quoted and was cancelled for a poor reason by a fella called Chris at the call centre. Again, Cheers. Also the order has been cancelled with Victoria Plumb and I'll do my very best not to buy from a company that uses your services.
Had to ring the Newark depot to re arrange our delivery after receiving a card through the letterbox, (our mistake not checking our e mails to see our item had been dispatched). The person I spoke to was extremely courteous and helpful and promptly offered me the next available delivery day which I was happy with. As I knew I had to pop out for the school run when the delivery may have arrived, I arranged with the depot that the delivery driver would telephone if they arrived and I was not in so that I would not miss the delivery. This was no problem and the driver telephoned to let me know he was in the area and was, again, friendly, courteous and helpful on arrival and left my parcels where I requested.
So very happy i found this site, i also was suppose to have an item delivered on feb 14th 2014 as i can see from the reviews someone else was too. Booked a day of work to wait in for the delivery which was due between 10:15 and 1:15. Needless to say they never bothered to turn up. No phone call to say they where on there way, or late. And no card left to suggest i had missed it through some bizarre act of god. I contacted victoria plumb whom i had ordered from explaining what had happend as i didnt have contact details for the delivery company. They told me that a delivery had been attempted at 11:30. Had it hell as like. I sat in and even left the windows to the front of the house open to ensure i would hear them pull up never mind knock on the front door. If they called why didnt they leave a card? I wouldnt bother emailing the info@ email either. I did that 10 days ago and still havent had a response. I'm going to ring the customer services number iv been given tomorrow but will never use again and am tempted to send my shower back.
I had a text this morning saying my parcel would be delieved between 7-12 and have not received it. I had to cancel my doctors appointment to wait in and my children are very unhappy as this was for their birthday. My order number is 4874303.
I was expecting a parcel delivery on Friday 14th February. I called a day before and was told to call again on the delivery day so that I could get a better estimate of when the parcel would arrive.
When I called on Friday, I was told that they cannot provide me with an estimated time, but could provide my number to the driver who will give me a call an hour before he arrives. I have specifically requested for this because I had to work and could not sit around at home all day waiting. The customer service assistant promised me that the driver would give me a call.
However, about an hour placing that call, I received a call from the door panel saying that they are from open space designs, which is the shelf delivery.Feeling rather annoyed, I called nightfreight to clarify why I was not contacted an hour before when I was told I would be as I have booked time off with my boss. After venting out my frustration, I was informed the following: i) If i wanted a specific delivery slot, the seller would have to inform nightfreight and arrange for an 'a.m.' slot or 'p.m' slot. ii) NightFreight do have deliveries on Saturdays and the customer service assistant asked me to ask the seller to arrange for that, which I did. iii) Nightfreight was unable to provide a timeframe because there were too many deliveries and the driver wasn't able to estimate where he willl be an hour before he delivers. Saying this, the customer service asssitant SHOULD have had the decency to inform me that it was not possible for the driver to call me an hour beforehand to manage my expectations. As you can see this didnt happen and I ended up missing the delivery!IF the customer service assistant told me that the driver wasnt able to call me an hour before, I would have gone back home to wait for the delivery. Instead, because the customer service assistant said that the driver would call an hour before, I waited in the office
I was provided with a confirmation from the seller (cc'ed) that the parcel would be delivered on Saturday (today) between 8am and 1pm. It is now 9pm, and NO ONE has come. I have decided to check for reviews online in the meantime and I came across a website (http://www.trustpilot.co.uk/review/www.nightfreight.co.uk), which was full of horrible experiences, including no-shows on saturdays!
All you have done for each complain is apologize. You apologizing for the inconvenience is insufficient - this has caused me to wake up early (8am) to wait for no apparent reason. This is your 2nd time screwing up- the first being yesterday, when you customer service assistant promised me that the driver would call when the driver obviously did not, thus causing me to miss the delivery. On top of this, the seller paid for this service.
People have jobs and lives. How would you feel if you paid for a guaranteed delivery on a Saturday, stayed in all the way until 5pm without having lunch, and your delivery company screws up? Do you think it's fair or acceptable? What's worse, I just came back from a foreign country and am suffering from a jetlag!
Also I cannot even track this online on your crappy website. This is my parcel reference number: L1902677
I don't know if you are able to sort this out, but i appreciate if you escalate this matter to your manager or your manager's boss.
Paid for 2 man service due to weight and next day delivery. Collected by 1 man who struggled and no sign of delivery even though I am on the third day. Called nightfreight who told me I needed to contact a different department as they dealt with parcel monkey and no answer despite calling for over 3 hours. No one wants to assist and I am still without my parcel at a courier cost of £64 and no response from parcel monkey or nightfreight.
so i have waited in all day for a collection and yes you guessed it NO SHOW , one day wasted sat about ,guessing that they will expect me to sit around all day at home tomorrow and wait to most likely be let down again. not had any updates as to what is going on. tried calling but get stuck in a long waiting que which ends up rinsing out all my calling credit. wish i had of known about this website before i booked the delivery as i certainly wouldnt have wasted my time using nightfreight or parcel monkey.
this is a terrible service provider, i am so angry that the product i purhcase online is using this company to deliver my product. i got a chair that is due to be delivered today, i left my neighbour's detail in case i wont be in, i got a phone call @ 16:43 missed it. i called back @ 16:45, the driver said he is already 5miles away from my house!!! how could that possibly be , is he a super man or something!!! terrible attitute on the phone, lied to me saying he hasn't got my neighbour's information, SO BASICLY HE JUST COULDN'T BE BOTHERED!!!!! Mind you, if you keep doing that, you gonna lose customers as as well suppliers!
Had a delivery a week and half ago 2 bathroom items were broken. Driver said "well this the 3rd time its tried to be delivered but no ones been in" what crap, my son waited in all day for the 2nd attempt but nobody turned up and also I have my own business to run so cannot wait in all day every day when I havent even been told of a delivery day. Attitude of Dartford depot customer care staff stinks and you can never get through to tracking. Now got an email yesterday saying delivery will be today but I have to work everyday till Thursday amd can't get through to tell them. Diabolical attitude of staff and phone systems. Must just add though the lady I spoke to at the head office was nice.
Even 1 star is too many but you cant choose zero! Now spent 2 days of my leave waiting for a delivery and still no show despite 3 promises that they have broken. They basically lie so don't believe a word they say. I live in hope for a promised 930am tomorrow. If no show order will be cancelled and they will have to return and explain themselves to their customer!
I was informed that my shipment would arrive today, so I took one whole day leave, stayed at home and expected my shipment. Nothing came. No phone calls. Sent an enquiry to info@DXfreight.co.uk two days ago. No reply. I don't even know where my package is now. Definitely, do. Not. Use.
Tracking Number: L1525814 Item despatched on the 6th January on a 3 day delivery service, still waiting. No delivery, no contact, no calling card left. Can you tell me where is my gazebo and when will be delivered? Thank you, Jamie