Most of my suppliers use Nightfrieght to deliver to me and I cannot fault them for prompt delivery, polite and chatty drivers who are also cafeful with the freight too. We also get deliverys from the likes of TNT, Yodel, Parcelforce ect. and Nightfreight have been the best overall for service. I am currently appliying for an account with them and ill post another review from the other side of the service.
Was sceptical at first after reading reviews on this site when booking my Parcel Monkey collection. When I first saw it was allocated to Nightfreight/DX Freight I was nervous to say the least but never have I had a more satisfying experience.
I called on the day of my collection and was greeted by a polite Customer Service Advisor who could not do enough for me. They contacted my local office and managed to get me a rough estimated time. All went well with my collection, the driver was pleasant and picked up the goods.
The next day I was called by the same Customer Care person who advised the goods were out for delivery to my Customer. My Customer has since been in contact to advise that they received the goods as expected.
It seems that people are happy to waste their time complaining but never have the time to praise when all goes well.
Will not hesitate in using this company again.
Do not under any circumstances use this company. They simply do not fulfil the job of courier. I am just about to spend a third day waiting at home for a delivery from Debenhams...who knows if it will come. They claim to have been when they haven't - no message, no missed call and no calling card through the door. Staff and drivers are rude. Drivers lazy and looking for any excuse not to deliver to an address to save them a job. I don't know how they are still in business and hope they're not for much longer. Avoid at all costs. Debenhams have made a real mistake in employing them which will impact on my review of their service too. #Disappointed
DX Freight which was formerly known as Nightfreight are the worst delivery company I have ever had the misfortune to use. They phoned to tell me they called and no one was home, despite no note left through the door. That was a lie as the house had no less than four people home all day. They then told me they would deliver the next day, another lie as no one turned up. Two weeks of not answering my emails I decided to order from another company and cancelled order.
I have waited a week for a delivery checked on line every day to see if it is on its way and nothing I was in all day yesterday and didn't hear anything then I find a card on the mat saying that they tried to deliver but no one was in! I WAS IN ALL DAY! I have asked that they phone when they are coming so I can look out for them as they must knock really softly. I have checked Internet and it still shows no record so that works well NOT
By choice I would never use them
Sent bike to wrong hub delivered days late and was damaged...really damaged two buckled wheels and bent frame. Missed 2 collection appointment's then turned up 2 days early on the third it was lucky I was in. Replacement bike arrived box was so damp it was floppy the driver couldn't be bothered to open the lorry door properly dragging the box through crushing it on the way back it goes! over two weeks and still waiting for a bike that was on next day delivery.
had my time wasted been lied to and upset my daughter as she had no bike for her birthday.
I will try and make this short as I could on forever, I ordered radiators and valves froma a online retailer. Received a text on the Tuesday morning from Nightfrieght/DX to say that my parcel would arrive today, so I called my plumber to let him know. Later that day delivery comes (hooray) oops only two of the five radiators turned up and no valves the guy said that's all that was there, so after numerous phone calls back and forth they told the rest would be delivered tomorrow as the others where still in Manchester, I'm in Glasgow, the following day another delivery arrives only the rest of the radiators no valves. So I called them again and advised them that my plumber can't fit the radiators as I STILL don't have any values. Lo and behold they turned up the following day, no text no phone all no email to advise me of this. To let you understand I am doing a renovation and I am a 50 mile round trip and not to mention I still had to pay the plumber for two days work that he missed out on. I am presently fighting with the online retailer who have been great and Nightfrieght who are a NIGHTMARE!!! Be aware stay away from this lot as this isn't the first time they have done it to me, this is at least the forth and twice with the company that I used for this last order. Just to add the online retailer had dispatched the items in good faith but it's them who are offering me compensation and not Nightfrieght
I booked a collection with parcel monkey. The courier that was supposed to collect the parcel was nightfreight. They never turned up to collect the parcel. I then informed parcel monkey the parcel has not been collected. They told me that they will attempt the following day. No one turned up. parcel monkey then booked a collection with parcelforce. after two weeks, nightfreight turned up to collect the parcel.
What a joke!
Ordered a mattress from Groupon at the beginning of the month, two delivery dates confirmed and two no shows. Not so much as a phone call to say they couldn't make the delivery. Tracking number 32490215.
This company and their customer service are diabolical at best. I am seriously not amused !!
To be fair, it's probably my fault for continuously giving them another chance.
I will warn you like the rest of the people on here, if you want a service that is prompt, reliable and hassle-free, Night Freight / DX Freight is NOT the way to go.
I've had no short of THREE instances where the parcel has been late for collection and/or delivery. In one instance, it took about 4 working (6 if you include the 2 day weekend) days for the supposed "2 day service" to work out for me. In the end, would you believe that the large box i kept my parcel in and its contents had been damaged?
I have had the same contents shipped overseas to Denmark with the same type of boxes used, and had no problems.
I only go on here to write this review because I feel i have been provoked <- Today they were supposed to come collect, and they haven't. Instead, I'm going to have to wait until Thursday to receive a parcel (hes hoping) that should have arrived tomorrow.
Terrible service, terrible company.
Booked a collection via parcel monkey, have used parcel monkey many times without problem, until i used dx couriers on there site. On the day the parcel was meant to be collected no one had arrived to collect by 4pm so i rang them to enquire, in a que for ages then and when i eventually got through i was assured that the item would definitely be collected that day and the driver had until 6pm to collect, 6pm came and no collection, rang the number back and they closed at 5pm, rang the next day and spoke to the same lady who in fairness was very apologetic and told me that the parcel would be collected that day between 1 and 3pm, the driver arrived to collect and seemed to think it was funny that the item had not been collected the previous day. Now this item was meant to be delivered on a overnight next day service, my customer had already been inconvenienced by the delivery being delayed by a day, i apologised to my customer and informed her that the item had been collected and would be delivered the following day, my customer waited in all day and lo and behold you have guessed it the delivery did not take place on the day it was supposed too, i have tried contacting them but they are shut because it is the weekend, have complained to parcel monkey about dx and they have been apologetic, so far my overnight next day delivery will have taken 6 days including the weekend instead of two, i will update this thread (if possible) to let people know if it does ever get delivered, this company are totally incompetent!.
I am absolutely shocked at your professionalism as a major courier service. Your customer service team in Wolverhampton who are supposed to help can't organise a piss up in a brewery and dont give a damn about customers. I had my item damaged and to rub salt in the wound I have not received my item it has been sent back to sender although clearly instructed to be delivered to myself in Birmingham which would have made sense. I am absolutely fuming not only have I lost my item and courier charge for something I HAVE NOT RECEIVED. The item is sent back and knowing Dx freight will be lost in transit. Ordered a ceramic sink which was wrapped in bubble wrap then then placed in a 5" polystyrene box then filled with polystyrene bits and newspaper then put in a heavy duty box and written fragile in CAP locks in red. So the hell do you damage this? Does a elephant sit and test the parcels? PLEASE AVOID LIKE THE PLAGUE DISGRACEFULL COMPANY
PLEASE CAN EVERYONE WHO HAS HAD BAD OR VERY BAD EXPERIENCES CONTACT BBC WATCHDOG AS I HAVE NOTIFIED THEM AND ARE WILLING TO LOOK INTO THIS SHAMBLE OF A COMPANY WHO DISGRACE PARCEL COMPANIES THANK U
2 parts of my bed turned up on the Wedensday. Driver said a box was missing he would deliver it tomorrow. Thursday nothing turned up nor did anything Friday. Archer Beds were no help and said that they would contact me Monday. Saturday afternoon 2 policemen knocked on my door they had the remains of my bed in the back of their car. It had been left on the side of the road on Wednsday. Someone had seen this happen tried to contact the couriers who aparently didnt care, they then tried to locate me but as I had only just bought my property couldnt. In a last attempt the gentleman called the police to ask for advice who kindly came to collect it and returned it to me.
I have recently finished work experience with NightFreight and I was not impressed with this company. I was based in Depot 22 in Livingston. I was taken in from the Job centre for Sector Base work for 6 weeks. I started at 5AM till 11AM I arrived in the morning and helped set the cages up for post codes. Then we had the first trailor coming in from Manchester then we tipped the trailor then we done the ones from hub then Glasgow there were 4 in the morning.
I have tried my best with this company and seen the 6 weeks through and unfortuantlly did not get the job as off latenesses and days off but I have tried my best and most off the times I have been off was because my back was really sore because I was not used to this job but was slightly adjusting to it. but the only thing that I was really not happy was that I was always on the pallet trucks taking the freight off the back off the trailors every time when I was trying to get away from doing the pallets to go and do the splitting into postcosts and I was always asked to
the pallet trucks not I have really hurt my pelvis with this.
The only thing I have got to admit was going out deliverying was amazing
Overall I would advise people to divert from working here. but I can confirm NightFright handle there parcels like they are Diamonds they take care off there freight
I'm very pleased with the service I received from this company. Delivery driver was hard working and very friendly. I thought he would need a hand carrying the double mattress into the house only to see him walking up the driveway with it on his shoulder!
I would definitely recommend this company.
I orederd a mattresses from gruopon and Nightfreight are meant to be delivering this,
I received the email telling me the delivery will be with me "shortly" and giving me the tracking details. After almost 48 hours there is still no sign of my delivery and the tracking details are useless as it just keeps coming up with "there is a problem with this service" I cannot contact anyone from Nightfreight and now any money I had saved has been more than swallowed up in two lost days at work and still no idea of when or if I will receive my delivery which I have already paid for.
Ordered a carpet for next day delivery which was meant to be delivered by this company. They have forgotten to deliver the main carpet on the day. When I have contacted them, I was told the carpet compeny has not loaded it. Contacted the carpet company only to be told that it has indeed been loaded, but the delivery company is unable to locate it. They have however promised me a replacement next day delivery. The bedroom has been taken apart and the carpet has not arrived. I got the same excuse from the delivery company. I am 9 months pregnant with a due date tomorrow. Now I have nowhere to sleep, the fitters have been waiting for 2 days. Being induced in 3 days and it looks like neither myself or the baby will have a finished bedroom. I have not come accross this kind of incompetence in a very long time. What is more alarming is that the delivery company simply does not seem to care...If I could rate a negative, I would....
After reading the reviews on here I was very worried about getting my delivery on the day I booked off work. Although I was unable to make contact via email or phone to either the head office or the local depot the delivery arrived on time.
Nightfreight/DX you really need to sort online tracking or at least have somebody to answer the phone, otherwise an acceptable experience.
Have been waiting 3 days for a parcel that should have been delivered first thing on day 1. No phone call to explain why it still isn't here. Phoned them and was told the driver missed the slot - whatever that means! Took time off work as we'll all do. Even had family members wait in.
Disaster of a company.
I have taken a day off work, one of very few days holiday I get a year, to wait in from 8-6pm for an item to be collected. I gave my mobile number in case they needed to call me if they were running late or needed directions. But suffice to say I've heard nothing. With 8 minutes to go until my slot runs out I doubt they're turning up. Appalling, all they need to do is to call to let you know they can't make it. I've tried phoning the customer services dept but naturally they close at 5. Perfect. Avoid like the plague! If I rebook collection there's no way to specify a time slot. I simply cannot take another whole day off work!
RUNNING LATE SO DUMPED CARD THROUGH DOOR, HAD ARRANGED WITH THEM A CALL BEFORE ARRIVAL, NO CALL!! CALLED DEPOT, SAID THE SIGNAL WAS BAD IN THE AREA AND COULD NOT CONTACT DRIVER , LOAD OF BULLS@#T, I LIVE THERE AND SIGNAL IS GREAT IN AREA FOR ALL NETWORKS, NEVER KNOWN OF A PROBLEM, SPOKE TO THEM 20 MINS BEFORE THE DELIVERY WAS SUPPOSEDLY ATTEMPED, NO MENTION OF PROBLEM CONTACTING DRIVER, DEPOT UNHELPFUL WHEN I CONTACTED THE ASKING FOR HIM TO COME BACK AS HE WOULD HAVE TO GO 5 MILES OUT OF HIS WAY, HAVE WORKED IN THE INDUSTRY AND NEVER KNOW SUCH A POOR PERFORMANCE FROM ANY HAULIER. WILL NEVER USE AGAIN IF I CAN AVOID IT. SIMPLY PUT THEY SAID ITS NOT THEIR FAULT THEY NEVER CONTACTED THE DRIVER OR ME, AND NOT THERE FAULT THAT THE SAID NOTHING ABOUT ME NOT GETTING A CALL WHEN I RANG THEM TO CONFIRM WHAT WOULD HAPPEN.
I've lost a days work and a days pay sitting in waiting for a service that didn't even arrive. Utterly shocking. I called customer services after 6pm (the time they were supposed to have been round by) and they were closed!
I give this company 6 months before it fails. We are in no climate for cowboys like these to be in business for long.
Waited in all day for delivery, waited until 17:30 looked at the tracking and stated thaey attempted to deliver at 16:34 and had left a card, rubbish!!!!! no way on earth they attempted, unless they had the wrong address, doubt it !! Liars!!!!
I would never ever ever use this company, i would rather drive to the end of the country myself, at least i would know i would get my items!!
Very very cheesed off!!!!!!
First time (I think) I have been on the recieving end of their poor service
Carded yesterday whilst i was at home
offered delivery today instead (so spent a second at home waiting)
Checked it was on its way at 1600 hrs "told its on the truck"
its nearly midnight so i tried to check on the tracking site....not working
I glad its not an urgent delivery.... what a shower
So the last time I hope
Consignment No C9030205
I bought an item from ebay. Made a huge mistake of not checking the delivery service. Oh my god does it make a difference when it's not something as reliable as royal mail!
So far they are more than a week late.
So I got a tracking number and tried it on their website. The tracking system doesn't work.
Tried emailing their office in leeds- which is the closest to where i live. No reply.
Then I googled them- this bad reviews website comes up on the top of the search results. Shocking!!
At this point I lost hope that I will ever get my package in one piece. I will wait a couple more days and try to cancel the purchase on ebay and get my money back. The worst part is that they wasted my time. I am leaving UK in a week and this package was a present that I can't buy back in my country. Essentially now I can't buy it before leaving because of them. I will never buy from anyone using their service again.
Why would anyone use their service? This is absolutely bad for business!
It turns out that they did deliver the item- to my neighbor and then didn't inform me about it in any shape or form. WHY DON"T YOU USE A SLIP NOTE IN THE LETTERBOX?
So I got a call from their very kind support team after complaining on a number of channels and they gave me the neighbor's address. The adress number I got was wrong- the building on number 2A is abandoned. But next to it (2B) was the right address and I got my package from the people living there.
I have used Nightfreight for many years and spend about £90,000 per annum with them. They collect sports equipment from me every day and deliver to our customers across the UK. They weren't perfect - some damages but nothing out of the ordinary. This is until DX took them over. Since then they have become a total and absolute disaster. They send vans to collect that are way too small and already virtually full when they get here. They know when we close and send vans to collect goods after we close for the day. They have lost consignments (how you lose a 2m x 1m electronic scoreboard strapped to a pallet is beyond me). And just today they have somehow managed to "drop" a pallet of £10,000 of sports equipment and damage it. Why DX bothered to purchase a perfectly reasonable company with decent service and totally wreck it so quickly is beyond me. But they will now be losing £90k of revenue per annum from me. I STRONGLY SUGGEST STAYING AWAY FROM THIS DISASTROUS COMPANY. Or does anyone senior from DX want to come and see me to explain things and sort out this atrocious service???
i arranged a delivery with parcel monkey who advised me collection anytime from 8am - 6pm. I called DX Freight to ask if they could narrow the window down so that I could simply call the person the item was being collected from and ask them to wait at the shop. The problem is the item is being picked up from a takeaway that opens at 4. Do they expect me to tell some stranger to wait around all day. He said if you pay for a slot service with parcel monkey then we can advise you. They were not helpful at all. I work as a customer services manager and I go above and beyond. All they had to say was we will try and find out the time slot. Rather they referred me back to Parcel Monkey and said to upgrade. If they can offer a upgrade this means they do offer that service. So disappointed.
My husband was working for these frew a subcontracted company I advise stay clear there vans aren't safe in fact after a week of complaining to his boss the brakes finally fell out the van in the time he was there he was told to dump parcels lucky he refused pretend the customer refused parcels he witnessed people in the warehouse frowning fragile items like they was footballs office staff laffing when they get calls of complaints this company it's the ultimate shamble after a month my husband wasn't happy and decided to leave where they have refused to pay him and night freight think it ok for the subbys to do this to honest working men this has had serious problems for my family due to the money he's owed so everything you all say my husband confirms from the inside
I took a chance and shipped a box of large tiles using Nightfeight. Every tile in the box was broken on receipt. Dropping the parcel from height or standing on it would have had this effect. The box had been labelled as fragile.
I would only consider Nightfreight again for sending very robust (unbreakable?) items in future. Extremely disappointed.
2 WEEK UPDATE: Immediate standard (circular apology) reply, however thereafter nothing from Nightfreight. An offer to refund shipping charges would have been appreciated, but no such offer received.
I had arranged for a collection of an item on ebay, I arranged with the seller for her to be home all day today to hand over my parcel (she took a day off work).
She has just advised me that no one has come to collect the parcel and wont be around next week to hand over the parcel.
I have a baby due in 5 days and now I am very unhappy and stressed out.
Please help me - I have emailed email@example.com and await an urgent reply.
I will need this to be collected tomorrow or would like compensation for my time and loss of the item that I have paid for.
Was assured it would be collected after 10am today as no one would be in to hand over - found out it was attempted just after 9am and now driver refusing to go back and collect - DISGUSTING SERVICE - I AM FURIOUS! PLEASE COME AND COLLECT THIS TODAY!!!
Ordered a pickup & delivery via Parcel Monkey. Came on here and read some truly horrid reviews and I was very worried. I needn't have been.
Pick up went without problem yesterday and was delivered to my address this afternoon.
Thanks for a smooth experience.
I can NOT believe what I have just experienced. Absolute disgusting service. I am almost 9 MONTHS PREGNANT, We Received a delivery of some very heavy items. I asked if driver could just pop the items inside for me as he was simply dumping them outside.
The driver proclaimed he is 'self-employed and has no obligation to bring the items inside for me'. When i pointed out that i was clearly not in a position to be lifting these items, his response was "yeah, i see your problem, but I don't have to take anything inside for you''.
When i asked him how i was supposed to do it, he shrugged and said "not my problem as it's not something I have to do".
At which point he walked back to his van and drove off. Leaving me on the doorstep with 5 heavy items and nobody to help me.
Still in shock about it. Absolutely apalled. Shame i had to even give 1 star. Would have preferred none.
I ordered a large engine, about 120kgs ,and an oddly shaped awkward item. They collected from one end of the county and delivered to the other, the following day.. I was really worried after reading all these reviews but everything was fine. I think very often, people only post a review after they have had a bad time.. human nature I suppose.
There seems to be a lot of bad reviews of night freight, I have just has 2 very large parcels collected from my house by them on 2 different occasions this past week. In both cases the drivers were friendly and helpful, on the second occasion I recieved a phone call from the driver to tell me he was an hour away (very helpful!)
As far as I am aware there were no issues with the delivery of the parcels, both arriving the next day.
Cannot complain at all about the service, and I would highly recommend them!
I have been waiting almost 2 months for my bed. Have taken 3 days off work and still nothing. The depot at Hoddenson are rude and have no idea wether they are coming or going. The manager Martin and lady that answers the phone Justine are incapable of dealing with customers and arranging a delivery which is five minutes down the road from the depot.
You will regret any dealings with these people...THE COMPANY SHOULD BE SHUT DOWNH
To reply as a company, please log in to your business account.