Purchased a RC Tank for my Sons birthday on the 29th April (He's a huge fan of anything tank related at the moment therefore decided to splash out as a treat)
This arrived promptly on the 1st May - Great product however when I tested same day of receipt I found the tank was faulty. Logged a ticket same day and waited....
7th May, still no response so I requested an update and waited......
10th May, received a response asking if they could send a spare part out for me to fit!!! I begrudgingly accepted the same day (As long as the warranty wasn't voided) and waited........
I Phoned Nitrotek on the 15th May to find out what was going on and was faced with a rude man called Jake who advised I had "responded yesterday three times" and "someone would probably contact me same day to sort it out".
I've phoned up again on the 16th (Today) asking to speak to a senior manager / Director and was told i couldnt and to "log a ticket" by Jake.
As a consequence, my son has no birthday present due to Nitrotek's utter incompetence - Absolutely disgusting service and I will never be using this company again!
Ordered Monday so expected my car wed rang up 6pm wed night because no parcel and got snapped at we deliver till 7 waited till then no parcel. Rang up what a surprise no one there.
car came next day but no instructions and no help from the help line thank god for sites like YouTube for help as once this company had my money they didn't want to know.
Hi, I have just brought the ACME Raptor build your own car Kit from NitroTek, I found the website nicely laid out with lots of information on the product. Ordering was simple and I even had the option to pay through paypal so all was worry free. I placed my order on Wednesday evening and the item arrived at 9:00 am Friday morning, all for free.
I can only rate my experience as fantastic, I will defiantly be buying from NitroTek again and would recommend them to anyone interested in the RC scene.
(order number 400069865)
The website is very simple and easy to navigate. This is effective, and lets you find where you need to go, even if you’ve never visited the site before. The order process took 3 attempts, after a card not being accepted, and then the order didn't go through once using a different card. I tried again the next day, and it went through fine. Just waiting for it to arrive now.
carnt wait to get the bit for my car need it running soon and this site has got it all
i will be comeing bk for more things when i brake my car
Your order # is: 400069258.
Spoke to Jake on customer sevice before I ordered and found him very helpfully, and took my order (Order no : 400069094) with out any hassle.
I purchased a HSP XSTR buggy in green and it was delivered on time and in perfect condition. The buggy itself seems excellent value for money and better than some of my Kyosho cars for the price, my son will really love it.
My Order no : 400069094
Saw what I wanted at a good price. It came quickly, well packaged and exactly as described. I had a small problem with the charger (one of those things). The company responded quickly with no hassle. I would definately use again.
My Order No:400068065
Very fast first order , no hassle web site and I used PayPal
very good user friendly website, very simple payment just hope the delivery is this efficient to...
400067645 Order number.
I purchased a helicopter from here and found the company to be quick and good communicators. Even when I had a problem it was dealt with politely and quickly. The parts service is very good and very, very competitively priced. I do shop around! It is thanks to Nitrotek that I have refurbished and old Helicopter considered beyond economical repair.
Full of interesting pleasure. Unfortunate about there being no boats in stock but an amazing store.
My grandkids were more excited than me looking at all of the different "toys"
Definitely well worth the visit.
I was looking for some parts for my helicopter and nitrotek have a great assortiment. the customer service is very good from Nitrotek
ik was op zoek naar onderdelen van mijn helikopter en nitrotek heeft een groot aanbod. Nitrotek heeft ook een goede klantenservice.
just ordered my 1st nitro truck cant wait for it to be delivered and to come back to the site for upgrades :) very easy website to use and can find what your looking for stright away ( Order No:400067594 ) i order this item 11days ago and still havent recived it and it says its shipped but they tell me it hasnt been sent so much for next day delivery i also order the starter kit and fuel the day after n had 2 pay £7 delivery i think 2 get it 7days later seems they arent as reliable as i thought and they dont reply 2 my scripts
I was looking for my first rc aircraft and once I discovered the Nitrotek website I found it was well laid out, easy to navigate and has lots of useful information that a lot of other sites don't include, like the RC Dictionary, the blog and plenty of other stuff. Order tracking is a doddle, too, and of course the price match promise is a winner! I'm just off to sit by the front door and wait for the order to arrive... (Order No:400067566)
£60 helicopter arrived with fault. Only way to contact is through a 'service ticket' web site - no number to call. Sales line won't put you through. Sent instructions to me saying *I* should fix it! When told them it was still faulty, they got me to take photos of it before they would take it back. When they got it, they said it had been used (it hadn't - only to find the fault) so they wouldn't refund. Then they said it was working fine but they would 'waive' the returns postage of £10. I get it back and it's been fixed!!! This is just a con so they don't have to pay my postage. whole process took many weeks. This company are dodgy, don't have anything to do with them.
I purchased a cessna RC plane for £100 including VAT, and got next day delivery free!
Order No. 400067343
i have been shopping and using this website for my first ever nitro car and they may not have the parts in when i have the money but they do when iv not got the money but i will never use any other site when it comes to getting my parts as i know nitrotek are friendly and fast
It's a verry good website to buy nitro cars and parts. Just tipe in the product code and you have the product you are looking for. The one problem is it dose not have all the product numbers. Even when I bought the car from nitro tech.
Order number: 400066943
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