Nordstrom reviews

Nordstrom reviews

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6.9
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Not at all Satisfied

Nordstrom is one of the worst websites I have come across!!! Worst services for the biggest promises, and they didn’t even issue a refund for the order for two weeks. By the way, I made the mistake of buying a pair of stilettos for the prom night, which were used and of the wrong size!! Though I did get my money back, I am never ever suggesting Nordstrom to anyone. Better opt for trusted names like FSession that are better with their range and have best customer services on offer! FSession is new on the web it seems, but they have surprised me every time with their services!
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Sorry but not satisfied!

"Ordered 230$ uggs (with tax- 250$) to be delivered by mail since they didn't carry them in the store. They said it would take 3-8 days and it did take the full 8 days. Also when I received them they where used and not in original packing. It had looked as if they where returned and just shipped out again without any care or inspection what so ever. I am extremely disappointed and shocked considering it came from such a large well known business. I expect much much more from them. If I knew that I would get a used pair of uggs for the same price as a new pair I would have just ordered directly from UGG. deffinately do not trust the mail away from Nordstrom" On the other side fsession.com provide ultimate stuff and shiping so highly recommend them!!
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Best department store in the US

I've been purchasing several bags from Nordstrom through the last 3 years, and every time without any problems. One time they declined an order because the bag was sold out. But a customer service agent (via chat) helped me and offered to try help me purchase it again.

In the stores I always found the staff very smiling, warm and friendly. I actually left the MAC store in Florida Mall to go purchase my MAC stuff in Nordstrom, the sales assistent in Nordstrom was so much nicer and gave me time to browse through their products. And she had a genuine, friendly attitude.

Also the sales assistent in the outwear department was the sweetest woman, she was so helpful and made me feel so welcome.

It's my prefered choice for shopping luxury goods online.
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Dangerously Addictive

Nordstrom.com has great reviews of their products that are very detailed. I've never dared buy shoes online but they provide enough information to make me confident in my purchase. I also love the fact that returns can be made at the physical store, which also gave me confidence with buying online.
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The customer service is great

Free shipping on all the orders and the customer service is great online and on the phone. I will continue to shop. Super!!!
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top notch service, same as in stores

I frequently shop in their department stores, and had my first online experience recently. I made a mistake on my purchase, and when I called into Nordstrom's customer service department to try and resolve, they took care of it without any hesitation and did so very quickly.
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Best shopping, awesome customer care!

Nordstrom is fairly one of the best online shops ever, they are always fast to ship and even faster to assist you. Their customer service is awesome - these guys will help you with everything - they will even place the order for you (which they did for me, since the system doesn't accept Russia-emitted credit cards). With Nordstrom's customer care you really feel that they care for you, they are sincerely glad to be of help, every one of them, and I spent my fair share of time torturing them about sizes, materials and order placements. One of the best shopping experiences, no doubt.
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Expensive yet classy

So as long as you are a millionaire you can afford to shop there. I will admit to enjoying walking thru the store with my wife who loves the store. She never buys anything there but likes the atmosphere. The cafe has great food. So I can hang there
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Shipping takes forever

It took me 3 weeks get my order. When i clledcostomer service they were very friendly.It didnt matter becouse they could not help me and i was left feeling helpless for 2 more weeks wondering if i would ever get mystuff. I will give them a 2nd star becouse oftheresit layout it isvery user friendly
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Svindel

Jeg havde endelig fundet en olie til håret, som på denne hjemmeside kun kostede 130 kr. hvor den normalt koster 160 kr. Det tænkte jeg var billigt nok for den, og så snart man kommer ind på deres hjemmeside bliver man oplyst om at de har gjort det lettere at købe fra Danmark osv. men de har bare ikke oplyst tydeligt nok, at oveni den pris man ser varen koster, skal man lige lægge hvertfald det dobbelte.
Da jeg kom frem til kassen skulle jeg pludselig af med 435 kr. i alt - 236 for forsendelse og 69 kr. i afgift.
Jeg synes simpelthen det er det rene fup, og forstår ikke hvis den virksomhed kan blive ved med at løbe rundt.!
Jeg kunne aldrig finde på at handle hos dem, så findes der langt bedre alternativer, hvor man ikke bliver snydt når man kommer til kassen.
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En overraskelse..

Jeg bestilte min jeffrey campbell sko over deres hjemmeside, og da jeg så ser regningen har de kostet 500 kr mere end de stod til, og der står inde på deres hjemmeside at told og skatter skal man ikke betale for de de er verdensomspændende... Så dem vil jeg aldrig købe fra længere!
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Fint produkt, men told var ikke betalt som lovet

Jeg valgte Nordstrom fordi de lover at al told og alle gebyrer er med i den fulde pris. Jeg købte en kjole til gave og den kom til at koste 50% mere end den rigtige pris, pga. told og skatter. Det har jeg det fint med, men bagefter bliver jeg så kontaktet af fragtfirmaet og bliver bedt om at betale yderligere 50% af hvad kjolen kostede, fordi firmaet ikke har gjort som lovet.
Jeg har så prøvet at kontakte firmaet, men har intet hørt fra dem!

Jeg kan kun sige: HOLD JER VÆK!
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Great Shoes

I Love the selection of Uggs.. I little pricey, but well worth it :) Great Customer Service.
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Fantastisk!

Jeg skulle til min 18 års fødselsdag bruge et par lækre sko, men da jeg bruger str. 43 har det altid været svært at finde noget i de almindelige skoforretninger.

Jeg fandt så frem til Nordstrom, som udover et flot skoudvalg i min str. også havde en super flot hjemmeside og en nem betalings metode. Jeg bestilte mine sko en Mandag, og fik dem allerede leveret en uge efter. (Det lyder af meget, men hjemmesiden er fra USA, så varerne skal shippes herhjem)

Jeg får nu nyhedsbrev fra Nordstrom næsten hver uge - og de har et kæmpestort udvalg af sko, tøj og accesories i alle former og størrelser.

Kan varmt anbefales!
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Customer Service Experts!

What more can I say! They are helpful and great with returns if you ever have any problems with your purchase. I have never been anything but satisfied with my experience at Nordstroms.com!

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Nordstrom Details

About this company

Nordstrom.com offers apparel, shoes, jewelry, cosmetics, fragrances and accessories for men, women and kids. Choose from top brands, the best styles and the biggest selection.

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