I have bought instruments and had them serviced at Normans before, and have found their knowledge and personal service excellent, so when I was searching on the internet for items on my granddaughter's Christmas list I had no hesitation in using Normans, a reliable and specialised local company, in preference to a huge international outlet. The delivery was very prompt and the items are of very high quality: I am extremely pleased with my purchases and will definitely use Normans again.
I ordered a trumpet gig bag for my son on Black Friday 29 November. The internet was very slow so I called them. I was dealt with efficiently and in a friendly professional manner. Email confirmation followed quickly and the goods themselves were promptly despatched and arrived here a couple of days later. I was kept informed of the progress of the order throughout. A positive experience and I will use them again
Very god to deal wit, will use again
A couple of months ago my husband said he thought he would like to get a ukelele. I was quite surprised and I'm not sure he was serious but I forgot all about it until I saw a colourful green ukelele as a suggestion for a Christmas present in a magazine. Normans was listed as the retailer so I looked them up. On checking out the very readable info provided on their web pages, I decided to buy, not the green ukelele (although I was sorely tempted, and there were other lovely colours too), but one of a slightly higher quality and price which sadly only comes in a natural wood finish. I felt the prices to be very reasonable and the delivery costs extremely good. The speed of the delivery and the e-mail updates on tracking the parcel were brilliant, so overall, customer service was outstanding. As to the instrument itself, it looks very appealing in a most attractive protective bag but, how it sounds, I have no idea. No doubt we will find out on Christmas Day! I find it very difficult to buy interesting presents for my husband so, apart from the usual shirts, jumpers, socks etc., I thought the ukelele would be a fun present as well as being something he actually said he wanted. And, if he was only joking, I could always have a go at learning as I can play the guitar a bit. I would certainly recommend this retailer and come back again should I need anything musical.
shopped around on the internet for a half size drum kit for a while, settled on normans due to availability, colour options, price and great website. Easy to navigate and see reviews from others which was very helpful in our choice. Communication excellent and delivered very quickly. We haven't assembled this yet as it is a christmas present but the video instructions online look easy to follow which is another plus for normans! Would shop here again. Highly recommended.
Very fast delivery with good delivery updates throughout. Received well packaged and in perfect condition.
Keyboard is a christmas present for my daughter so have no opinion yet on quality of the product but the price was good and delivery was free, next day and with options to delay until i was available. Can't fault that level of service.
I ordered a Bach Prelude cornet for myself and a Denis Wick trombone practice mute. Both items were delivered as 1 package, free of charge and all within 2 working days.
The delivery was even scheduled to within a 1 hour window and arrived 10 minutes into this slot.
I ordered my Yamaha elecronic keyboard by phone as I wanted clarification on the model that I wanted. I ordered it on a Monday and it arrived the following day.
I'm absolutely thrilled with it, and couldn't have had better service.
This is the second time I have ordered from Normans and their customer service was excellent. The girl went over and above what she needed to do in order to advise me. I was extremely pleased and satisfied that I had bought the right item following her advice and help.
When I first ordered there was a delay as for some reason it hadn't been input into their system. As soon as they realised the error they corrected it immediately and sent the good out via an overnight service. So very good indeed.
I am delighted with my Yamaha N31 keyboard...just need to learn how to play it now!
From the initial enquiry right through to taking delivery of a complete drum kit the customer service from Normans has been simply outstanding. Nothing was too much trouble. The staff were extremely knowledgeable and offered excellent advice.
Goods arrived as stated, packaged very well. A delivery problem was advised to me in good time and I was kept well informed throughout. Very impressed with the service received. Well done to all concerned. Would thoroughly recommend Normans Musical Instruments.
I would not hesitate to recommend Normans. They were extremely helpful and the service was very swift. I had cause to contact them on a couple of occasions during my transaction and they were nothing short of excellent!! If you are thinking of buying a musical instrument, Normans is your only stop!!
After looking at several sites on the internet in search of a euphonium the Bessen advertised for sale at Normans Music really caught my eye and interest, therefore I made the decision to go for it. The efficient way my enquiry was handled and the response I received clinched the deal for me. I would personally recommend Normans Music every time, and would certainly not hesitate to contact them should the need arise.
I cant thank Normans enough for their politeness and quickness with a recent purchase.
I phoned somewhere between 2-3pm and explained to the salesman that I was in a hurry for a cornet mouthpiece, also explaining to him that I needed this the next day.
With no hesitation on the part of Normans this was shipped to me whilst still talking to the salesman and low and behold in my hand before 1pm next day. Considering this was a relatively cheap item to buy the salesman just couldn't do enough to help.
Thank you so much will be back for further items in the near future.
I would recommend Normans highly. My order was delivered by post within days and having contact by Email from Normans letting me know when it was due to arrive was very convenient.
Normans fulfilled my order very quickly and the item arrived in perfect condition. Having checked prices with other outlets, I couldn't have got a better deal.
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