Having asked these guys to get hold of a Larrivee P03W Parlour guitar for me (which proved to be a fairly rare beast and had to be imported from USA), they did so and then did a great job in setting it up and advising and fitting a really good Fishman matrix pickup which not only sounds great but also doesn't spoil any of the looks of the cute little guitar.
Fantastic guitar - looks really neat, punches well above its weight for a tiny parlour guitar, is a treat to play and sounds really good plugged or unpluged. Well worth the wait for it to be imported.
It doesn't matter that I'm not a 'high end' buyer.
I can only afford to spend a few hundred quid at a time. My money is precious to me and I choose to spend wisely and frugally :)
Today was my third purchase from Steven James Guitars. My first was my first guitar, second was my amp. My purchase today was a new acoustic that I had always coveted. After an online conversation I agreed to visit the store today and make a decision about my upcoming purchase.
The staff are friendly, courteous and knowledgeable. It didn't matter to them that I was only spending a few hundred quid...the service is the same if you're buying a new guitar or a couple of picks and I presume it would be the same if you spent thousands.
So....Great service. Good banter. Great selection. And first and foremost: An amazing price on my new baby!
Thank you SJG. Now I'm saving up for my loop pedal!
Steven James Guitar & Amp, the website was easy to use and the payment options just what I wanted. Next day delivery, couldn't ask for more. The guitar was in perfect condition and is a pleasure to play
Great service,the manager was great,very chaty and helpfully,the product an epiphone prophecy. Les paul was perfect cosmetically and set up very well,plays like a dream,very,very impressive and it was delivered very quickly.nuf said :)
The guys in the shop were more than helpful when I bought a new Gibson studio in wine red, they were helpful and threw a freebie in as well! New strings were also fitted (saved me a job) and i'm more than happy with the deal, Guitar is awesome thanks guys!
i just bought a used epiphone les paul great guitar, and a wonderfull shop we really do need this guy in hartlepool. service is second to none will certainly recommend to any one. prices are excellant and the friendly staff its been a pleasure to shop there this deserves 10 stars in my opinion who ever trained the staff new what they where doing keep up great work.
What a great guitar shop this is. I bought a new Sigma acoustic today for a really good price. It's set up perfectly and sounds fantastic. I've bought a few bits of gear from Steven James now and have always experienced good, friendly advice and excellent customer service. Totally recommended!
I ordered a brand new Fender Cabronita Telecaster (Blonde Ash) and when it arrived it was clearly not 'brand new' and factory fresh. It looked like it had been played a lot; it was covered in light scratches and had a couple of dark marks in the finish? But, worst of all it had two bad dings. One of the dings on the edge of the guitar had some sort of yellow filler in it? I phoned the shop and the guys at the shop organised a return straight away and emailed me the label to print-off. The guitar got picked-up a couple of days later and was returned to the shop without a hitch, at no extra cost to me. Once it had arrived, they phoned me the next day and I got a full refund without any hassle. They sent me two sets of strings to make up for it but it cost me two wasted days. What was annoying, is that this guitar was supposed to be inspected, restrung and have a full "expert set-up" before leaving the shop. Either, it didn't have one or the guitar technician was having a really, really bad day? I'm no expert, but I've been playing guitar for 40+ years and I could tell that the guitar was not right. The guys at Steven James Guitar & Amp were very friendly and helpful and very quick to put things right, but the fact remains, this guitar should've never been sent out in the first place. I hope it's a one-off.
I would highly recommended Steven James Guitar in Middlesbrough. An absolutely superb service , extremely knowledgeable staff who can't do enough to help. They really go the extra mile and make you feel like a valued customer. They'll definitely be getting my custom again!! Thank you for your help today :-)
If you need anything to give you that inspiration go to this company. Ordered an Ozark resonator on Friday - delivered on Monday. Played my way to the Delta on Monday evening! Great site and great people!
I have recently purchased an Epiphone EJ-200CE and a hard case from Steve James Guitar & Amp. The guitar arrived packed in the hard case, wrapped in bubble wrap and packed snuggly in a strong cardboard box. The guitar is a fine example of this model and the free set up makes it a great buy, performing well above the level its price would suggest. On the whole I am very happy with the service I have received and will definitely be using Steve James Guitar & Amp again in the future. The only small niggle I had was with communication. I was not informed of dispatch and only found out the delivery date when I checked my account on the Steve James web site (and then the supplied tracking link would not work). I also had reason to contact the store regarding missing hard case keys and did so via the contact form provided online. I did not receive a reply and had to contact them again through the shop email address. I received a reply to this email almost instantly (at 7:30pm!) apologising for the missing keys and reassuring me that they would put some in the post first thing in the morning. I have just received the key and all is good. Despite this minor niggle I am still giving Steve James Guitar and Amp 5 stars simply because of the fantastic set up on my guitar, it really does make a change to see such a well setup instrument in an era when most music stores appear to be nothing more than anonymous box shifters.
I recently visited the shop to buy a guitar and was given a very helpful service from the staff, but what will make me go back is the fact that despite being a complete beginner I was not patronised, instead I was dealt with honestly and with patience which is very much aporeciated when you are new to something..!
Rob communicated well; checked and found answers to my questions; agreed a fair deal; despatched the goods (Drum Machine and acc's) when he said he would; goods arrived swiftly, well packaged. Well Impressed, thanks.