Recently bought a Taylor 314 from steven james and was really happy with the service.
I didnt even realise the shop was there until i looked on google maps for local guitar shops. From the outside it looks like a small shop but inside its like alladins cave. two floors of guitars, amps, ukes and accesories.
I spent an hour or so trying a few different acoustics and the staff just let me get on with it without being pushy salesmen like you get in some other stores.
will definatley be using them again.
The guys in the shop (along with my friend) were very helpful, pleasant and gave me a great deal and were generous in any way they could be. Bought my first guitar from here on a recommendation by a friend whose opinion I trust and value highly and wouldn't hesitate to go back to them again. Also the guitar I bought, I am led to believe, is brilliant value for money and could even be used for professional purposes and would never become just "that first guitar". Absolutely brilliant and will definitely purchase from here again if I need/want anything else musically.
I bought a RE-20 space echo pedal for my husbands birthday, I ordered it on the Wednesday and it came on the Friday, speedy shipping with no troubles. He is yet to receive the gift to test it out, but it all looks in really good condition
I bought an epiphone bass, my first bass actually, its just awesome, it play's like a beast, sounds like a beast, the tone and sound that comes from it is just awesome! Its a good thing i bought it, its a good price and great guitar, having lots of fun with it, and especially when i crank the distortion up to extreme metal, its just insane, the sound is just pure metal with a sprincle of head bangers! XD
We have been coming to Steven James Guitars for quite some time now. My sixteen year old daughter Alex had been saving for ages for her dream bass and as she worked hard in her GCSE's I agreed to put the extra money to her savings. So we bought the Fender Precision Bass last month and she just loves it!
Problem is I then sat down and played a Taylor limited addition and had to go back a few days later for that too!
Needless to say we are both overjoyed with our purchases...just ask the neighbours!
I wouldn't buy a plectrum from anyone but these guys.
Tanks to Steve and Anthony
I'd gotten some extra wages that I was owed and decided to buy a guitar, after trawling the net for the one I wanted I settled on a Gibson SG. After finding the best priced one, I ordered it (along with the free gift of a professional setup!). I contacted them after not receiving an order confirmation and was quickly responded to with assurance that my guitar had been sent and a tracking number.
The guitar arrived within time and in very good condition, the setup is brilliant.
I would definitely buy from them again.
Ordered a squire classic vibe precision bass on wednesday morning had the best price on the net at the time.
Arrived 2 oclock next day free p&p good condition and very well packaged would definatly use this company again and recommend it to anyone i wish more companys could be this good .
Epiphone DR-212 12 String Dreadnought Guitar, £129.00.
Posted out quickly, well-packaged (undamaged) and set-up ready for playing.
A professionaI service.
I would definitely buy from 'Steven James Guitars' again.
Highly recommended. Top marks!
I ordered a new guitar from here a month or two ago and was bowled over by the quality of the service compared to other music sites.
They didn't have the model I ordered in stock but got in touch super fast, offered me the next model up for the same price and threw in some free strings.
I've been looking for a Gibson Les Paul Traditional for a while now and came across a 2012 gold top listed at clearance prices at Steven James Guitars. turned out to be the wrong guitar but the guys offered me a unresistable deal on a brand new Gibson Les Paul Traditional 2013 in Honeyburst..... which was the one i drooled after in the first place! they shipped it to me the very next day (wednesday) UPS standard and it arrived thursday afternoon. the guitar is awesome, everything you expect from a Gibson Les Paul, fat meaty tone and great playability thanks to their new "Plek" system
if all guitar shops offered this level of customer service the world would be a much better place! Make sure you check them out for a great range of guitars and amps! I still can't believe the deal i got! thanks Steven James Guitars!
i just bought a 50w marshall amp, pre owned. my previous amp had broke down on me beyond repair, and with gigs coming up in the near future they helped pick out the right amp for the job with a very reasonable price. very happy with the product, they know what there talking about.
My simon and patrick acoustic has never played or sounded better. Had it ready in days and was cheaper than I expected with some Martin SPs thrown in.
The guys in there are great and dont look down their nose at you for just browsing neither.
The shop is excellent, well stocked and easily accessible. The staff are friendly and knowledgeable, with a tangible and infectious passion for all things guitar related. Supplementing this is a well run website, and an active and engaging presence on Facebook, not just pushing products, but a good number of give aways and opinion pieces that they use to get to know their customer base better. The things that I have bought from the shop have varied from strings to pedals, each item has been high quality and reasonably priced. Great to be able to go into a shop that provides an experience, not just a transaction! Would recommend without hesitation, and will certainly be buying from them again in the future.
I was more than happy with my service from Steven James Guitars. They let me try a few different guitars before i settled on a Charvel Desolation in wine red. Guitar showed up in perfect condition and was even delivered to the store earlier than planned. Another good point is the variety of music the staff listen to enabling them to give you a much more tailored experience when purchasing a guitar or indeed any other item from them. Top job lads and keep up the good work :)
I've bought a few guitars, pedals, accessories and books from these chaps.
I also won an amp in one of their competitions.
They are without a doubt the number 1 guitar store in the north east.
These guys will help you out, whatever your need and give you a great deal in doing so.
Kara Murphy found this review useful
I went on the exciting yet daunting task of buying my first ever guitar and was happy to find a great range to choose from, but more importantly to me, friendly non pushy staff who were happy to leave me to browse unharassed whilst still being on hand to help. I came home very happy with a shiny new Ibanez to play with, great customer service, thanks.
From basic things like the little triangles to play the guitar knew they was different thickness's and my dad liked a mixture helped me find out which ones fat which are thin or whatever difference was :-)! Walked away with nice selection as a gift thanks!!
Stephen James Guitars are the leaders in customer service as far as i am concerned. My partner plays electric and acoustic, something as simple as getting new strings can be a minefield for someone who isn't musically knowledgeable! The staff at North east guitar and amp bend over backwards to help, nothing is too much trouble. I would recommend them to anyone. i will be using them in the future for sure. Nice one guys.
The staff are always extremely helpful and welcoming. Also very knowledable about what they do, but manage to be so that they don't make you feel inferior. Bought my first electric from here and plan to continue doing so for the forseeable future.
I've shopped in North East Guitar & Amp Centre lots of times for strings, guitars or just to browse.
I have found them to be helpful, knowledgeable & friendly.
When trying equipment out the staff are patient & don't breathe down your neck wanting you to hurry up & buy or leave.
All in all I enjoy shopping there & will continue to do so.
Friendly shop with a range of stuff - top Lutier.
I went to get a new guitar last year, having had my heart set on a strat style body shape but not having settled on brand or configuration. The staff put up with me noodling away on numerous strat styles, some with Floyd Rose trems, some with traditional vibrato bars, some with humbuckers, some single coil various necks etc. I was still ponderous when I spotted a Les Paul style guitar and asked if I could have a play. I was duly obliged and walked out with it a very happy shopper, even got a bit of discount. The staff were patient, helpful and so knowledgeable, importantly, they weren't dismissive or in a hurry to get rid of me, it's this kind of service that ensures word of mouth recommendations and repeat shoppers.... In fact, that's what I did... when I needed a new amp I went straight back to them.... Again, all the time in the world was spent allowing me to try various amps after the staff narrowed down the sound I was going for and again, I was left alone to noodle away until I hit the one I wanted. As shopping experiences go, this was superb, excellent service, friendly staff and all the knowledge you'd ever need to know.
I don't hesitate to recommend the shop to anyone of my musical friends or anyone looking to start playing.
Top work fellas!
Steven james guitars is the best guitar store In the north east, with great variety of guitars and pedals there's not much this store doesn't have! Also has great customer service who don't mind how long or many guitars you try out!
Every question I asked was met with a good answer, the people I spoke too were polite and enthusiastic which seems to have disappeared from a lot of places but is as important as anything else in my opinion.
I had been looking for a new bass guitar! Being into metal at the time I had my eye set on a bc rich model, I first went into the store and was amazed at how great the shop looked! I wanted everything! :')
Upstairs they had a huge bass section with a gorgeous bc rich trace warlock guitar I had been looking for :)
One of the guys hooked me up to an amp and let me play it for as long as I wanted, and I fell in love with it!
My favourite bass I own :)
Awesome service! Really nice shop! And everything's reasonably priced! :) it's somewhere I can go without worrying about being charged extortionate prices like some smaller music stores do :)
HIGHLY recommend :)
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