Reply from Nova Car Hire
[REPLY]
- Reviews (27)
-
- Vicki Speers
- Higham Ferrers, GB
- 1 Review
Hidden Charges Warning!! Truely Terrible Service!!
On booking a hire car from Nova we were given the "Total Rental Cost" of £59 and emailed this to confirm. When we arrived at the company to collect the car we were charged an additional £40 for "out of office hours collection". We had no idea this would be the case, so were shown page 23 subsection 13 or whatever of the small print terms and conditions. We were then charged in advance £80 for the tank of fuel (which wasn't even full) and told to bring the car back empty. Bearing in mind we were staying local and could only use about a half of it, no refund was offered for the remaining fuel. I have complained to Nova who have told me that this was all shown in the terms and conditions. So our 3 day £59 car hire ended up costing us £170!! Disgusted.
NO NOT BOOK WITH THIS COMPANY unless you are prepared to spend hours of your life reading small print only to discover that its cheaper elsewhere.
Now for the car: It pulled slightly to the left on acceleration, speared off alarmingly to the right on braking. The handbrake wouldn't hold it on all but the gentleist hills. The remote didn't work, it stunk of cigarette smoke and at any speed above 60mph vibrated so violently it made my vision blurr. (The lady had said when I collected it that it wasn't going to be used for much longer, but it was certainly unroadworthy and bordering on dangerous)
Trust me, go with one of the big companies. I've used Budget before and found them to be excellent with no silly terms and conditions. This is the last time I try to save a few quid by going with some pathetic mickey mouse company.
You were warned!! I just wish I had been.
- Kathiona Lie
- 1 Review
Top Car Rental Co
Their website is easy to use, gives you plenty of options and they quoted the best price that was quite a bit lower than others on the net. The great thing about Nova, though, is their Customer Service. Prompt, helpful and friendly, very rare these days. They even helped with questions I had after the hire. I ended up with AutoEuropa for the rental and they were fantastic too. The car I was given did not have adequate trunk space and they went out of their way to replace the car so we could be on our way. Highly highly recommended, and I certainly will use them again.
-
- John Buckley McQuaid
- Aarhus, US
- 1 Review
BEWARE NOVA CAR HIRE!
Recently I rented a car for 14 days at Dublin Airport from BUDGET CARS through NOVA CAR HIRE (Booking Number BIE000161587) and will NEVER be using NOVA CAR HIRE again.
On arrival at the BUDGET CARS' desk in Dublin Airport, I was informed that the so-called comprehensive insurance, which NOVA CAR HIRE provides through a third party, has several exceptions – notably: 1. I was not covered should an accident be my fault. 2. Should anything happen while the car was parked in a hotel car park, I was not covered unless I was actually in the car.
I paid an extra comprehensive insurance to BUDGET Cars, so that I did not risk paying up to 1000 Euros should anything happen to the car during the rental period.
I am most certainly not satisfied with NOVA CAR HIRE and will NEVER be using NOVA CAR HIRE again.
Furthermore - writing a review on NOVA CARE HIRE'S own review page (link provided kindly by NOVA CAR HIRE in a follow-up mail) proved impossible, as the page redirects to a blank page within seconds of entering the site.
Sincerely,
John Buckley McQuaid
- FB DK
- Odense, DK
- 1 Review
I can not recommend Nova Car Hire..
I can not recommend Nova Car or their insurance Insurance4CarHire (or third party car hire / insurance in general). When we got to the car rental company, we were strongly advised to take out their own insurance, otherwise we would have to leave the deposit of 1200 euros. All in all we ended up paying 20% more for car rental, additional driver, satellite navigation and insurance. My advice is to book the same place as you pick up the car.
- Ryan Frith
- 1 Review
fantastic booking, shocking correspondence!
I made the original booking through Nova, it seemed to be going well until they told me the car rental agency would get hold of me within the next 48hrs, which they didn't.... unsure as to who the blame will lie with that, but at the end of the day, I was unsure as to whether or not my booking had actually been made, so therefore went to the actual car hire website and booked again, only to discover that my original booking had been processed and had unfortunately double booked with the car hire agency who were fantastic. (FIRST)
- Janette Brett
- 1 Review
Irish and English car hire went without a hitch
So glad to be able to encourage other visitors to Ireland and the UK to contact Nova Car Hire for great prices and a trouble free experience
- Shirley Bear
- 1 Review
Excellent
Excellent all round service. Easy to deal with, car in excellent condition, good value for money.
- michael jordaan
- 1 Review
very efficient
wasted R400 on insurance sold nova not accepted by eurocar
- Ken Johnston
- 1 Review
Overall a very good rental experience.
Report on the recent car hire experience at LHR
Overall this was very good but with a couple of concerns that certainly were not an issue on this trip.
The driver of the car-hire shuttle bus was courteous and helpful. Always a good start for the trip. As usual they tried to upgrade the car at the desk and sell me additional insurance. I explained that I already had the insurance through you and he looked at the policy and agreed. I declined the upgrade as I wanted a small car and when I got to the line I had the choice of several models. I selected a VW Polo. It had a ding in the door and so I made sure it was identified, along with several other items and the check-out gate. I probably was a bit of a pain but the guard took it well enough.
The trip went well. We spent part of the time in Cornwall so a small car was advisable. Got about 10 miles per liter.
We returned to LHR with just over a quarter tank of fuel for a change (I usually end up giving them far more) and drew up to the return lane that’s now covered in case of rain and an attendant appeared, took the mileage and gave me a receipt. No fuss. No hassle. Wonderful.
Overall a very good rental experience.
Now my concerns: It wasn’t a problem this time but if I did damage the car I would have to file paperwork as I was insured through a third party and I hate paperwork.
Secondly I am worried that you may not wish to rent me a car due to my age. I recognize that I will have to stop at some time but I feel fine now and my trips to the UK mean a lot to me. Your table goes to 85 and if I am fit I assume I can go for another five years, But what after then?
Best Regards Ken Johnston
- ANTHONY MARINO
- 1 Review
they gave mi a wonderful car and on a LOW PRICE
TO ALL MY FRIENDS OUT THERE IF YOU EVER GO TO ITALY I WOULD HONESTLY RECOMEND YOU TO HIRE A CAR FROM NOVA
- Tanya
- 1 Review
Staff very unfriendly
Had car hired - ended up getting a different model and much older than expected. Had difficultity making contact from airport to be collected. Driver was quite rude on both collection and drop off.
- Ciaran Mc Guinness
- 1 Review
- Fitz
- 1 Review
Great service! Excellent car! Excellent price!
I was in search of a car all the other rental companies were charging about $160 more! Then I stumbled upon Nova car rental company which was cheaper but showed that it had cars in New York even though it's in the UK! So I tried it and it was legit! It all worked out and I saved a lot of money! I will definitely rent from Nova again!
- Maura George
- 1 Review
Great!
We were met at the airport and driven the short distance, baggage and all. Paperwork completed and on the road within 15 minutes of being collected. Given advice about fuel, tolls and what was worth seeing.
Very impressed and would absolutely book again!
- jamie
- 1 Review
good but didn't get what i initially wanted
From the website, I could not tell that the car I was renting was from downtown instead of the airport. There was a small airplane symbol next to the car I wanted to rent so I assumed from the legend that this meant airport pickup. After I got my booking confirmation, it said downtown and I tried to change it but they said they didn't have any cars at the airport. It would've been good to know that before making the registration. Luckily it turned out to be a good thing, but initially I was worried. All in all though, the car I got was brand new and running nicely. I didn't know I was getting a manual transmission car though.
- Barry Goodman
- 1 Review
Good service, little hassle
Booking was easily done on line and the process at the airport was quick and efficient. The car was where I was told it would be and was clean and ready. Arrival back at Beziers airport was a little more tricky as we couldn't access the car hire car park. Once we had contacted someone from the company all was sorted out.
-
- David O'Sullivan
- Dublin, GB
- 1 Review
Great Service + Great Price
After shopping around for car hire at 3 other sites, I found the prices to be the cheapest at Nova. Booked my car hire and everything was complete within 10 minutes.
- Ann Attridge
- 2 Reviews
Good service but watch out for extra charges
Initial cost was very reasonable but double it unless you want an £850 excess taken off your credit card in case someone bumps you or steals the car.
Also think about whether you want to pay another £20 for half a tank of fuel to save the bother of finding a petrol station nearby in a strange city with road works and one way systems. I did and didn't use all the fuel I paid for.
- Mark Thomson
- 1 Review
POOR
I booked this car and my arrival time changed by 3 hours.I asked for the car to be made available 3 hours earlier but was refused unless I paid a change charge. You also declined to ask the provider to change unless I paid you money. I rang the car hire company myself and they where surprised at your attitude and changed the hire free of charge.
Would I use your company again after this, I will leave you to ponder on that one
- Johansson
- 6 Reviews
Fick bättre bil än beställt
Allt fungerade bra. Enkel hantering vid ankomst och ännu enklare vid återlämning. Lämnade in bilen och de frågade om allt gått bra och om jag hade tankat. Svarade ja, fick ett kvitto och så var det klart.
Att jag fick en BMW i 9 dagar istället för en passat kändes som lite grädde på moset.
- Vicki Hong
- 1 Review
Quick, Easy & Fuss Free Car Rental Service
I chanced upon Nova online as I was searching for a car rental service in Penang. The whole transaction was fast and hassle-free. Upon arrival at the airport, we collected our car in minutes. Even upon return, the whole process was easy and it was really convenient. I will definitely use Nova again for my future trips!
- gideon loewenstein
- 1 Review
i feel i was cheated by sixt
as i asked for full insurance and second driver they charged me as expected very high rate for insurance but charged 47 euro for second driver.
at the end i payed double and as far as i could check the 15% downpayment has not been deducted from my bill at all-very bad feeling
- Anne
- 1 Review
So easy and convenient.
When we arrived in Brisbane, we were on our way in no time. Easy to find office and very friendly staff made it a pleasant experience. We would definitely hire again
- Johan Wahl
- 1 Review
You confirmed Alamo -this does not exist. Was Europcar
I think it is very bad when you confirm a rental company that does not exist in Sweden.
You confirmed for me to pick up the car from Alamo, a company not operation in Sweden.
The correct company was Europcar.
You need to review your system so this does not happen to other clients.
-
- Sarat Gupta
- Faridabad, IN
- 1 Review
It would have been nice to receive the complete cost up front
I booked a car for return at a different location. I was given a price and it was not clear if the price of leaving the car at a different location was included. I was charged about 50% of the rental charges extra for the different location. I would have liked to know the cost up front before booking.
- Patrick Williams
- 1 Review
Excellent Experience Hastle Free
I collected the car as agreed hastle and stress free. The company was very prompt in a reply to my email i had 48 mhours to reserve a car and nova did this in a day no time wasting. I would recommend this company to my friends and family very professional, curtious and friendly.
- Hamid
- 1 Review
