I live quite close to Novatech's Portsmouth store and over the years I have used both the mail order and fast track services on a number of occasions, as well as just dropping in when I'm looking for something but I'm not sure exactly what I want/need.
I have always found the advice, service and prices to be excellent, and this keeps me coming back as you would expect.
I was very hesitant at first. Having read several reviews complaining about poor customer service, mismatched items, and many other complications, I wasn't sure whether Novatech is a good choice for me to buy most of my new rig's components from. I decided to give it a go, however, and I must admit they are awesome.
The website is easy to navigate through. Of course, some of the descriptions are not detailed enough, but anyone who wants to buy a component should do their research before coming to a merchant's website.
I made the order and waited for two weeks. There came a nicely packaged box including everything I had ordered. All the parts were working and seem to be of great quality. In fact, I am typing this on the machine I built using those parts.
There was one issue, which almost prompted me to give Novatech 4 out of 5: The Intel 4th gen processor was advertised to come with a free GRID 2 PC game. The game never arrived with the CPU. I contacted the customer service and they promised to send it as soon as possible. About a month later, it hadn't arrived yet. I contacted the again and received a voucher code this time, which gave me a digital version of the game. While this could have been avoided with better management on their part, I can't really deduct a star for it, as I believe everything else has been amazing and their support has been one of the fastest and most polite I have seen so far.
Novatech rocks! (or at least rocked this time for me :-) )
The portishead branch is my local, there is easy parking, an attractive showroom, nice staff and lots of stuff on display which is nice.
I've sourced over half my build with them and had no issues, the guys I've spoken to were nice and informative regarding how to get performance without spending thousands.
I bought a motherboard for my second PC recently as I thought my old one had died, turned out it was fine and as my new board was in A1 condition they had no issues taking it back.
I'm almost finished building now but will use them in future and highly recommend them to anyone.
I recently bought a Nvidia GTX 660 graphics card from Novatech, which I found to be faulty (kept crashing) , returned item and within a few days received a text to contact them, the advisor confirmed item was faulty, I asked if I could change to a AMD card instead new card was sent out next day delivery.
Very happy customer, many thanks Novatech keep up the good work
Their customer support are terrible liers.
I accidentely ordered a graphic card and shipped it back without opening it hours after recieving it.
The customer support charged me an extra fee because a scratch had misteriously found its way on the heatshield. Considering the package wasn't even opened and label were still on, that is quite an unaceptable behavior that will surely cost them a customer.
Ive ordered many things of this company. I basically use them for everything now purely for their low prices. I've only ever had to have two items replaced by them before, one under OCZ warranty and one because it was faulty from day 1. Both times they were fast and helpful.
We currently have two computers built by novatech. One is a 2.5 year old PC and one is a 4 year old laptop. Both still running fine. Couldn't ask for more - great company.
We bought a laptop from Novatech a year ago. Twice it has needed to go back to the manufacturer under warranty, they have wiped it and sent it back. This is fine although they have never explained what the issues were, I don't think they have a clue, just wipe the hard drive as a catch all.
This time it went back and I was told it had been wiped but as a sticker on the underside of the laptop had come off we no longer had the number to activate windows so we would have to buy a new copy of windows for £80. We had already purchased windows with the laptop so have a legal right to the software we bought, it came preinstalled so there was no disc and we were never made aware that this number was of any importance. It was never sent to us in any other way as it would've been had we directly purchased from microsoft.(I am an apple person so had no idea this number was of relevance) It would make sense for Novatech to let the customer know this is an important number. I realise all the PC heads out there would know this but it is unfair to make the assumption that anyone with no previous knowledge of PC's would do.
Having spoken to other techies they tell me that normally if they receive a laptop for such a repair they will check they have the number before wiping it and if they don't will retrieve it first which is apparently perfectly straightforward. Novatech are apparently not so conscientious. Microsoft say it is up to the manufacturer to to provide the replacement key but Novatech disagree.
"How to obtain a replacement product key
If the software came preinstalled on your computer, please contact the manufacturer of your computer to obtain a replacement product key."
Novatech are saying we took the sticker off on purpose (!!?? why they think we would do this I do not know) so they aren't liable.
My son is 14, he used this for all of his homework and of course gaming and connecting with friends, it's now obsolete as we can't afford to buy extra copies of expensive software that we actually already had. So gutted but won't be letting it go. Don't use Novatech, they're techies are presumably incompetent or just don't care and Novatech will take no responsibility.
Although I have ticked 1 star I wouldn't say they were rude in their conduct at all, but this is totally unacceptable.
Visited Portsmouth branch a while back.. Easy parking right outside, great showroom.
I had a list of what i needed, reeled it off to assistant , paid and within a few minutes it was wheeled out to my car and i was all done..
My experience with Novatech has been a very poor one overall. In general their prices are very good for the majority of products and a good delivery as well. But when it comes to ripping you off Novatech are the masters. If you are not computer savy they will rip you off as much as possible. Their salesman work on commission so they will usually try to sell you more expensive products that you just do not need. Also their technicians are really sly. I had some new components fitted last year where they felt it was ok to not send me old ones back which back then was worth allot of money! To be fair I contacted them and they sent all the components back with next day delivery BUT and this is a big but, I opened the old.computer the other day to check that it was all working and that (so I could sell it on to a friend) and it turns out the 'technician' that fitted it kept the processor for himself and made it looked like the CPU had not been touched by screwing the CPU fan back on, more of a conman if you ask me. I have all the receipts to prove the work and that of the old CPU but because it's been a year it will be hard to prove. So to conclude buy their products just do your own research on them and do not listen to their salesmen and fit the products yourself or someone other than novatech!
Ordered high spec computer NT 146, dual monitors and Window8 pro. Machine arrived on time but after few days of use errors on start up got BSOD errors. Technicians identified error (through remote session) so asked for return of machine but then said there was not a problem but eventually said there could be a problem with the hard drive. Anyway, Novatech agreed to send brand new machine; it arrived as promised but in a poor state, 2 front panels were bent, the front fan was hanging out and as I lifted the machine out of the box all the front panels fell out. The packaging again was poor so no surprise the machine had been damaged in transit (Ebay buyers would rank packaging as very poor!). I was offered £50 compensation if I kept the damaged machine and accepted replacement front panels. This doesn't even cover the time wasted calling Novatech never mind the costs incurred due to loss of work through not having a working PC. I personally would not recommend this company.
I ordered a Gigabyte 7950 Graphics card for my upcoming computer build, as this site had not just the cheapest price, but also the offer of two free games. I ordered just yesterday evening (as with the rest of the components from other companies).
Whilst the other items haven't even despatched yet, this GPU has gone from their Portsmouth depot to Aberdeen in under a day, and the P&P paid I definitely did not expect this! Great service! Surprisingly fast too! (Rivals Amazon on a good day, I'm outwith Amazon's guaranteed next day delivery service area...)
Customer services were great as well as I made a mistake on the order and so did not add the free games into the deal by accident (I hadn't noticed and was a bit tired whilst ordering). 5 minute chat with one of the helpdesk aides and they're going to sort it out for me. Cannot fault the company at all, will definitely be using them in the future for my computing needs!
They know more than those idiots at PC World/Comet but don't rely on them. Know exactly what you want BEFORE you step foot in the shop and this shop will be a lifesaver. Competitive online prices and delivery. Cardiff store has arranged stock to be transferred for me many times and it's always arrived in-store on time. Recommended IF you know what you want, don't expect them to know every little detail about your product, they're not rocket scientists. Would definitely recommend to a friend.
I contacted Novatech support to ask several questions ('does x part come with y' ect.). They answered my questions well. When I ordered the item, at 2pm I received the dispatched email within two hours and I had the products three days later. I have never used novatech before, but was recommended by the Haynes Build your Own Computer book. If I ever need any electronics parts again I would certainly go to Novatech
Paid about £7 or so for next day delivery with this company, it came to about 4 o clock and I used their live support (which was prompt, I'll give them an extra star for that). Was told that it wouldn't be coming until Saturday, I then inquired, why did I pay £7.50 for a two day delivery? I specifically paid for next day delivery, expecting it to come next day. My client now has to wait an extra day for his machine to be built completely due to the shambles.
Now, I hope you're sitting down, I inquired which courier service is handling the package so I could track it, the reply I got "I don't believe Royal Mail does tracking", I almost died, I felt like a piano had fell on my head, I mean, who honestly uses royal mail during December? It's nonsense, I paid £7.50 for delivery, I expected DPD or TNT or maybe FedEx, heck, I wouldn't even have minded if it was Yodel! But royal mail?! WOW. Is all I have to say.
They lost a star, because I openly/passively said "This is what I get for using a not well known company", to which that tugged a few strings and I received a very rude reply "Excuse me, we are well known, we have been in business for many years serving clients who are extremely happy with our service, that is completely wrong"...Upz...did I hit a nerve? Sorry Novatech, but you're not like Amazon or Ebay, I only found you on the backend of a Google search. I always like giving unknown companies a chance, well, you blew it.
To stop it from being two stars, they did refund the postage and packaging since I didn't receive it next day, however, why in hell are you using royal mail during December is beyond me, for that, you lost another star.
Will I use this company in the future? Change courier services and I might.
I live two miles away and I can usually collect on my way to and from work, plenty of parking in the Reading store and usually no other customers than me whenever I go. Staff are friendly and seem knowledgeable enough (but I never need sales assistance anyway as I buy parts).
Have bought all parts for my new computer from there and collected when it was ready. They are usually a couple of quid more expensive than Amazon or Dabs but the fact I dont pay postage and can get the item the same day by collecting is a trade-off I am willing to make. Can even get quidco cashback so that makes up a little bit.
Any issues I just go back in there and they test the component there and then, had a DOA Ram and they replaced it on the spot with a new one.
Have been recommending this to my local friends and colleagues.
Very disappointed to be sent a Radeon HD 6850 that was not as described - the specs listed 2x DVI, HDMI and Display Port connections. I was sent an XFX card with 1x DVI, VGA and HDMI, no Display Port.
I specifically wanted 2x DVI for my build. However, I am stuck with this as the PC needed to be up and running and I didn't want to incur the cost and hassle of a return plus having to find another card. My dual monitor setup will now have to run at a lower resolution with a DVI/VGA converter as a result and I am not happy about it.
Customer Service: Rang up 4 times on separate occasions and each time had a different employee on the other and but ALWAYS they were very rude, blunt and uninformative of any information I was asking
Pricing, the prices I found were ridiculous, I went to other sources and found higher specification parts with a cheaper price tag
Smoothness, I thought to my self, I may as well give the order a go so I ordered some components for a friend, they took 3 WEEKS to get here, it said 43 in stock, get an email 2 DAYS later saying it is not in stock and they said they would issue a refund, I accepted the refund but it never showed up, lone behold 2 Weeks, 4 Days later the components arrived, but not only very late, they were faulty!
VERY UPSET WITH SERVICE AND WOULD NOT GO NEAR THIS WEBSITE
Where do I start. The experience which I have had with them I would tell everyone to stay away. They mess up orders, have very bad communication within their company and never deliver anything. And then lie to you, blame parcel force and then offer you a 2% discount for their CRAP customer service.
You are better to use Dabs, Ebuyer, Pixmania, Amazon, Ballicom, Micom etc etc.
I will never be using their services ever again.
Oliver Miller found this review useful
Over the many years I have used this company I have always received top class service with goods very quickly dispatched and always in top class order. Would have 5 stars but the returns policy needs to be in line with legal requirements although this was sorted out quickly in my case. I will continue to happily use this company as the service is so good.
I have used Novatech twice. The first time was fine - item arrived and worked. I then bought a Sandisk SSD from them and paid extra for priority delivery as the item was required as recording media for a film shoot. In total I paid £85.97 which I felt was a reasonable price. However when the item arrived today, Friday 18th May, it turned out to be faulty. I contacted their technical department to confirm that the item was faulty and after following their suggestions to confirm I was doing nothing wrong, I was informed that they would be able to replace the item by courier today as I had explained that it was needed urgently. I was then put through to someone to process the replacement and was told that the earliest it could be delivered would be the following morning and I would have to pay again for the item and this time it would be more than before (£103) as I would have to pay for Saturday delivery. The original item price would then be refunded after the item had been tested about a week later, leaving me out of pocket for both amounts. I asked to speak to a manager about the matter and was put on hold for several minutes and then the same man came back on the phone and reiterated the same option - basically no option.
I have used them twice, once for a new computer and once for a replacement PSU.
Both times they were very well priced and and the goods were very quickly and efficiently supplied and worked well.
I have had no experience of them when things go wrong with an order of course but that in itself is something of a recomendation.
I recently bought a new Laptop from them as the old one finally gave up on me (after 5 years though). I bought the new one and it was delivered about 5 days later after being built. I was happy with the product, but have knocked a star off of the service as their customer service dept could do with improving a little. They are slow to respond and do need a little nudge in the right direction to get the problem sorted. But yes, all is sorted now and the Laptop is fantastic.
I shopped with Novatech since they started. I'm just a private buyer, so nothing that might change their share prices one way or another. Their prices were (are) competitive but I'd never had to return anything before.
My recent experience trying to buy a HD enclosure certainly changed my view. They sent the wrong unit. Not a calamity - everyone makes mistakes, and I judge a business on how efficiently it deals with its mistakes. I was happy to keep the unit they sent - an HD enclosure is a HD enclosure, though I'd have preferred it to match the earlier unit I'd bought. But it failed within a few minutes of start up - didn't take long to establish it was the external power supply.
The ensuing correspondence to arrange a replacement had me wondering if anyone was actually reading my emails - the same stock replies resulted whatever I said. Not to worry - return was arranged, though I had to post the unit, as their collection service proved difficult to arrange given the queue every time I phoned customer support. They promised to refund part of the postage (part? whatever happened to the distance selling regulations?).
And the replacement came quickly enough to be sure. Despite emails and an enclosed letter requesting they supply the unit I'd ordered (which their website confirmed they had ample stocks of) the replacement was of the SAME WRONG UNIT!!!! This time adding insult to injury with a package missing leads and software.
Like many folks with PCs, I have a drawer full of bits and pieces, so the unit was soon in operation - I was by now kind of desperate to have the spare HD I'd picked up in the Xmas sales actually in operation.
The postage refund? Of whole or part, no sign - I'm not even surprised any more.
They're fired - of course. If only because there are plenty of other fish in the sea. Pity - they used to be one of the best around.
Ike Khan found this review useful
I must admit that I felt tentative ordering from this company... Even though there were some sparkling reviews about this company, there were also some damning accounts as well! To test the waters, I ordered a relatively small amount of goods for my new computer build, and waited to see what happened.
Unfortunately, my order contained an item that was not in stock and so the delivery of my other items was to be delayed until all the items were in stock and ready for dispatch. Thankfully, Novatech's customer service were easy to get hold of using the free live chat service and were friendly and helpful, and they suspended my order for me while I chose a replacement item (that was in stock), and promptly processed my order when I had finished my selection. Furthermore, when I tracked my parcel, I discovered that my parcel had been scheduled for 24-hour express delivery, even though I did not have to pay for postage (P&P is free over £50)! I received the parcel a few hours ago and am chuffed to bits!
In summary, I placed an order, then changed my order and recieved the package before midday the next day. Considering how they have competitive prices, free postage and excellent customer service, I am thoroughly pleased with Novatech and I hope other people have a good experience with them too.
Will not go into details, but my experience with Novatech has been:
-Mis-sold on two, and prehaps now discovering three occasions.
-As Tim states below smug and deceitful staff in the job to make a sale, DO NOT trust there 'advise' on PC technicalities.
-As Vic states below there 'technical support engineers', do not have the slightest inkling on how to fix a PC, have sent faulty products back to them 3 times now. Returned in the exact same condition after being with them for over a week, stating they found no errors (Windows 7 Event Viewer clearly shows the amount of critical errors a PC has suffered).
-Even dealing with Customer Service Director has not got my PC any closer to being fixed.
It seems that the cheaper price and good choice I was enticed by, is the exact trap Novatech need to take your money, then feed you to the dogs.
Generally the first place I start for PC parts. prices tend to be the best and the customer service is for the best part exceptional. The only really bad experience I had was when they picked the wrong processor and instead of just going back and picking the right one I had to go round the back to the returns department (the guy had literally just handed me the goods)
Just got my laptop back from Novatech, and initially I thought that they didn't do anything to it (including fix the problems which it was sent off to get fixed), but now it seems to have issues with simple tasks such as opening Firefox (takes 30 seconds+), playing music (skips repeatedly), and running without randomly crashing.
My new laptop had randomly been freezing.
I've run memtest86 and discovered some errors in one segment of the memory.
Called the tech support, expecting that I will have to send the whole thing back, told them about my problem and they offered to send me a new RAM without asking to send the faulty one back.
You got to love when the tech support treats you like you someone with a brain.
For the moment I cannot say a bad word about Novatech.
Keep it up guys
I have been to this place twice, and didn't learn my lesson the first time. The employees are a bit smug, if you ask a simple question they look down on you, but then send you away with a computer that hasnt got all the right components to put together. After asking the smug salesman if I had enough sata power connections, he laughed at me 'of course it has, we wouldn't send you home without everything you need'. Get home, find out there isn't enough sata power connections. The excitement of building a computer was short lived, thanks novatech.
I feel you really have to know you stuff to buy from here, then again, how are you supposed to know that things are missing from the kit.
Also, if your from Southampton, don't tell them this, it didn't help me when I was trying to get help. In summary, love the products, hate the pretentious employees.
Always have a great rapport with the team in the Reading showroom as they have an interest in the technology they sell. I usually build my own performance computers, but decided after years of taking the trip down to Novatech Portsmouth that I would pop in to the newish Reading store and make some enquiries about their high-end rigs.
Got a cracking deal on an i& rig so I added a 2nd GTX570 for SLI graphics and a Noctua CPU cooler with dual-scythe fans. The team were very helpful and even fitted my new CPU cooler and did a great job of improving on the cable management so the base unit could accommodate the 2nd GPU.
Great company, with a great team of enthusiastic staff and usually the best prices on the Internet.
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