Paid about £7 or so for next day delivery with this company, it came to about 4 o clock and I used their live support (which was prompt, I'll give them an extra star for that). Was told that it wouldn't be coming until Saturday, I then inquired, why did I pay £7.50 for a two day delivery? I specifically paid for next day delivery, expecting it to come next day. My client now has to wait an extra day for his machine to be built completely due to the shambles.
Now, I hope you're sitting down, I inquired which courier service is handling the package so I could track it, the reply I got "I don't believe Royal Mail does tracking", I almost died, I felt like a piano had fell on my head, I mean, who honestly uses royal mail during December? It's nonsense, I paid £7.50 for delivery, I expected DPD or TNT or maybe FedEx, heck, I wouldn't even have minded if it was Yodel! But royal mail?! WOW. Is all I have to say.
They lost a star, because I openly/passively said "This is what I get for using a not well known company", to which that tugged a few strings and I received a very rude reply "Excuse me, we are well known, we have been in business for many years serving clients who are extremely happy with our service, that is completely wrong"...Upz...did I hit a nerve? Sorry Novatech, but you're not like Amazon or Ebay, I only found you on the backend of a Google search. I always like giving unknown companies a chance, well, you blew it.
To stop it from being two stars, they did refund the postage and packaging since I didn't receive it next day, however, why in hell are you using royal mail during December is beyond me, for that, you lost another star.
Will I use this company in the future? Change courier services and I might.
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