I live two miles away and I can usually collect on my way to and from work, plenty of parking in the Reading store and usually no other customers than me whenever I go. Staff are friendly and seem knowledgeable enough (but I never need sales assistance anyway as I buy parts).
Have bought all parts for my new computer from there and collected when it was ready. They are usually a couple of quid more expensive than Amazon or Dabs but the fact I dont pay postage and can get the item the same day by collecting is a trade-off I am willing to make. Can even get quidco cashback so that makes up a little bit.
Any issues I just go back in there and they test the component there and then, had a DOA Ram and they replaced it on the spot with a new one.
Have been recommending this to my local friends and colleagues.
Very disappointed to be sent a Radeon HD 6850 that was not as described - the specs listed 2x DVI, HDMI and Display Port connections. I was sent an XFX card with 1x DVI, VGA and HDMI, no Display Port.
I specifically wanted 2x DVI for my build. However, I am stuck with this as the PC needed to be up and running and I didn't want to incur the cost and hassle of a return plus having to find another card. My dual monitor setup will now have to run at a lower resolution with a DVI/VGA converter as a result and I am not happy about it.
Customer Service: Rang up 4 times on separate occasions and each time had a different employee on the other and but ALWAYS they were very rude, blunt and uninformative of any information I was asking
Pricing, the prices I found were ridiculous, I went to other sources and found higher specification parts with a cheaper price tag
Smoothness, I thought to my self, I may as well give the order a go so I ordered some components for a friend, they took 3 WEEKS to get here, it said 43 in stock, get an email 2 DAYS later saying it is not in stock and they said they would issue a refund, I accepted the refund but it never showed up, lone behold 2 Weeks, 4 Days later the components arrived, but not only very late, they were faulty!
VERY UPSET WITH SERVICE AND WOULD NOT GO NEAR THIS WEBSITE
Where do I start. The experience which I have had with them I would tell everyone to stay away. They mess up orders, have very bad communication within their company and never deliver anything. And then lie to you, blame parcel force and then offer you a 2% discount for their CRAP customer service.
You are better to use Dabs, Ebuyer, Pixmania, Amazon, Ballicom, Micom etc etc.
Over the many years I have used this company I have always received top class service with goods very quickly dispatched and always in top class order. Would have 5 stars but the returns policy needs to be in line with legal requirements although this was sorted out quickly in my case. I will continue to happily use this company as the service is so good.
I have used Novatech twice. The first time was fine - item arrived and worked. I then bought a Sandisk SSD from them and paid extra for priority delivery as the item was required as recording media for a film shoot. In total I paid £85.97 which I felt was a reasonable price. However when the item arrived today, Friday 18th May, it turned out to be faulty. I contacted their technical department to confirm that the item was faulty and after following their suggestions to confirm I was doing nothing wrong, I was informed that they would be able to replace the item by courier today as I had explained that it was needed urgently. I was then put through to someone to process the replacement and was told that the earliest it could be delivered would be the following morning and I would have to pay again for the item and this time it would be more than before (£103) as I would have to pay for Saturday delivery. The original item price would then be refunded after the item had been tested about a week later, leaving me out of pocket for both amounts. I asked to speak to a manager about the matter and was put on hold for several minutes and then the same man came back on the phone and reiterated the same option - basically no option.
I have used them twice, once for a new computer and once for a replacement PSU. Both times they were very well priced and and the goods were very quickly and efficiently supplied and worked well. I have had no experience of them when things go wrong with an order of course but that in itself is something of a recomendation.
I recently bought a new Laptop from them as the old one finally gave up on me (after 5 years though). I bought the new one and it was delivered about 5 days later after being built. I was happy with the product, but have knocked a star off of the service as their customer service dept could do with improving a little. They are slow to respond and do need a little nudge in the right direction to get the problem sorted. But yes, all is sorted now and the Laptop is fantastic.
I shopped with Novatech since they started. I'm just a private buyer, so nothing that might change their share prices one way or another. Their prices were (are) competitive but I'd never had to return anything before.
My recent experience trying to buy a HD enclosure certainly changed my view. They sent the wrong unit. Not a calamity - everyone makes mistakes, and I judge a business on how efficiently it deals with its mistakes. I was happy to keep the unit they sent - an HD enclosure is a HD enclosure, though I'd have preferred it to match the earlier unit I'd bought. But it failed within a few minutes of start up - didn't take long to establish it was the external power supply.
The ensuing correspondence to arrange a replacement had me wondering if anyone was actually reading my emails - the same stock replies resulted whatever I said. Not to worry - return was arranged, though I had to post the unit, as their collection service proved difficult to arrange given the queue every time I phoned customer support. They promised to refund part of the postage (part? whatever happened to the distance selling regulations?).
And the replacement came quickly enough to be sure. Despite emails and an enclosed letter requesting they supply the unit I'd ordered (which their website confirmed they had ample stocks of) the replacement was of the SAME WRONG UNIT!!!! This time adding insult to injury with a package missing leads and software.
Like many folks with PCs, I have a drawer full of bits and pieces, so the unit was soon in operation - I was by now kind of desperate to have the spare HD I'd picked up in the Xmas sales actually in operation.
The postage refund? Of whole or part, no sign - I'm not even surprised any more.
They're fired - of course. If only because there are plenty of other fish in the sea. Pity - they used to be one of the best around.
I must admit that I felt tentative ordering from this company... Even though there were some sparkling reviews about this company, there were also some damning accounts as well! To test the waters, I ordered a relatively small amount of goods for my new computer build, and waited to see what happened.
Unfortunately, my order contained an item that was not in stock and so the delivery of my other items was to be delayed until all the items were in stock and ready for dispatch. Thankfully, Novatech's customer service were easy to get hold of using the free live chat service and were friendly and helpful, and they suspended my order for me while I chose a replacement item (that was in stock), and promptly processed my order when I had finished my selection. Furthermore, when I tracked my parcel, I discovered that my parcel had been scheduled for 24-hour express delivery, even though I did not have to pay for postage (P&P is free over £50)! I received the parcel a few hours ago and am chuffed to bits!
In summary, I placed an order, then changed my order and recieved the package before midday the next day. Considering how they have competitive prices, free postage and excellent customer service, I am thoroughly pleased with Novatech and I hope other people have a good experience with them too.
Will not go into details, but my experience with Novatech has been: -Mis-sold on two, and prehaps now discovering three occasions. -As Tim states below smug and deceitful staff in the job to make a sale, DO NOT trust there 'advise' on PC technicalities. -As Vic states below there 'technical support engineers', do not have the slightest inkling on how to fix a PC, have sent faulty products back to them 3 times now. Returned in the exact same condition after being with them for over a week, stating they found no errors (Windows 7 Event Viewer clearly shows the amount of critical errors a PC has suffered). -Even dealing with Customer Service Director has not got my PC any closer to being fixed. It seems that the cheaper price and good choice I was enticed by, is the exact trap Novatech need to take your money, then feed you to the dogs.
Generally the first place I start for PC parts. prices tend to be the best and the customer service is for the best part exceptional. The only really bad experience I had was when they picked the wrong processor and instead of just going back and picking the right one I had to go round the back to the returns department (the guy had literally just handed me the goods)
Just got my laptop back from Novatech, and initially I thought that they didn't do anything to it (including fix the problems which it was sent off to get fixed), but now it seems to have issues with simple tasks such as opening Firefox (takes 30 seconds+), playing music (skips repeatedly), and running without randomly crashing.