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Reply from NP Autoparts Limited

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NP Autoparts Limited reviews

Excellent
9.7 out of 10

327 Trustpilot review(s)
Most recent review
Review company
  • Reviews (327)
npautoparts.co.uk

Review by confirmed purchaser

Great customer service. Thanks :)

Bought door mirror for Seat Leon. Cheapest price I found. Mirror arrived damaged, (with the box being obviously beaten up in the post) Called NP and it was replaced free of charge( they covered return delivery too) Very pleased with the service from this company :)

npautoparts.co.uk

Review by confirmed purchaser

They've got it they ship it

Wing mirror needed. Found what I was looking for easily. The price was good and it was posted straight away. Fitted the car perfectly with no trouble.

npautoparts.co.uk

Review by confirmed purchaser

GOOD MATS/GOOD PRICE/GOOD SERVICE!

I just wanted some inexpesive mats for my new car, ready made, good quality, and, that I didn't have to cut to fit! I ordered on line and they arrived within a week.....the delivery
driver even left them with a neighbour as I was at work which was much appreciated as the depot was some distance away. Would definately use NP Autoparts again.

npautoparts.co.uk

Review by confirmed purchaser

Very efficient

Good price, good product delivered quickly

npautoparts.co.uk

Review by confirmed purchaser

Very Good

Very good and easy website allowing you to select what you want easily.
Quick delivery and well packaged items.

npautoparts.co.uk

Review by confirmed purchaser

mats that match

quality of insignia mats spot on, just what i wanted.service very reliable

npautoparts.co.uk

Review by confirmed purchaser

Excellent seller.

I wanted a Haynes manual for a car I had just bought. NP offered the book at a very atractive price, so I ordered a copy. It arrived within 48 hours with a complementary copy of the Highway Code. Super service and highly recommended.

npautoparts.co.uk

Review by confirmed purchaser

Great!

All products as described, on time, well packaged. Very happy.

npautoparts.co.uk

Review by confirmed purchaser

reliable

this is a friendly and reliable service

npautoparts.co.uk

Review by confirmed purchaser

First Class Service

I learned about this site from one of my colleagues and was amazed at the choice of parts available and the very reasonable prices.Delivery was very quick too.

npautoparts.co.uk

Review by confirmed purchaser

Excellent value for money

I purchased car mats for my vauxhall mokka from np auto parts , they fit well and were good value. £22 for a set of four mats can't be faulted, I've paid more for non fitting mats out of the well known car and bike accessories shop in the past and they have cost almost double. Would definitely use np auto parts again

npautoparts.co.uk

Review by confirmed purchaser

Rip Off !

never buy from them. Mats are not fitted the holes they cut in them I could get my thumb through let alone a tiny pole thats in my Lupo carpets to hold it in place. Sorry you cant return them because they are cut to order. Robbers!

Reply from npautoparts.co.uk

As you can see a poor review is very rare on our page, so we take these seriously and look into all issues. Having spoken to you on the phone before you left this review, we worked out you had VW press and click fixings, our mats like most Lupo mats online come with 18mm eyelets as advertised and described. When we spoke we asked for an image from you so we could see the issue and help to resolve it, you refused to do this. We will always go out of our way to resolve problems, whether they are our fault or not, but can only do this if the customer is whiling to cooperate.
npautoparts.co.uk

Review by confirmed purchaser

very good all round service

a hassle free experience, handled by a very professional sales team would recomend to anyone

npautoparts.co.uk

Review by confirmed purchaser

Excellent service ,great value ,very good quality product.Will definately use again!

Use this company for excellent quality,great delivery time,and fantastic value for money.

npautoparts.co.uk

Review by confirmed purchaser

Fast Delivery Great Store

Well worth using and I will go back again when needed!

npautoparts.co.uk

Review by confirmed purchaser

Faulty Product

I have nothing but praise for delivery and customer service, however the product i purchase was faultly and not patcularly well constructed and not worth the money i paid for it, To return the item was very easy and at no cost to me, it was a shame the product let them down as all my dealing i had with this company were very good

Reply from npautoparts.co.uk

Sorry to see that you received a faulty product. We haven't had issues with this product previously. Whenever a customer experiences a problem with a product we always offer our freepost returns service so it can be returned to us for a full refund or exchange. We try to make this service as quick and easy as possible.
npautoparts.co.uk

Review by confirmed purchaser

Great value and service

Ordered wrong part and NP changed it over for the the right one very quickly and efficiently with very clear and timely and friendly communication. Great service .

npautoparts.co.uk

Review by confirmed purchaser

One of the Best web site's I have used for parts

Most helpful on the phone if required
E-Mails from the company were very clear and in the theme of Web Site which I liked

My order came in two days of ordering. This was my first order with this company So I was very pleased with the result.
Made my Daughter happy car repaired in three days of event wing Mirror smashed off while parked, the part came primed and ready to spray.
Help on the phone made me choose them out of three others who had the same or similar product

npautoparts.co.uk

Review by confirmed purchaser

Right on the button

Delivery turnaround was excellent, product exactly as described and, as I had ordered bulbs, packaging was more than adequate, so all in all, very good service.

npautoparts.co.uk

Review by confirmed purchaser

Good service - keen price

Item arrived on time as specified

npautoparts.co.uk

Review by confirmed purchaser

Excellent, would recommend them to anyone

Ordered a rear roll down sun screen for my car, the ordering was very simple, delivery prompt, and item was exactly as advertised, it was also the best fit and best price tha n any other.

npautoparts.co.uk

Review by confirmed purchaser

NPAutoparts

Brilliant service, ordered a workshop manual for my father in law on Thursday night as he's just bought a new car, it was the cheapest Haynes manual i could find online and better still it could be delivered straight to him for free! The book arrived after a few days and we've not heard from him since as he's had his head in it...

npautoparts.co.uk

Review by confirmed purchaser

Book of knowledge

Ordered a manual for the beetle , at a good price,which was delivered within the quoted times. No issue with NP Autoparts, would useagain and recommend them without reservation.

npautoparts.co.uk

Review by confirmed purchaser

GVFM AND QUICK DELIVERY

Have use NP Autoparts before and always found their service excellent. Good value and speedy delivery.

npautoparts.co.uk

want to make your car look good, go to NBAutoparts. Fab.

Have put in front and back car mats, new front seat covers and nice wheel trims. Great.

npautoparts.co.uk

Review by confirmed purchaser

Extremely helpfull with prompt and safe delivery

This was a telephone enquiry and the employee knew the exact foglight replacement needed and confirmed the item was in stock. Most helpful and courtious and the item duly arrived promptly and undamaged.

npautoparts.co.uk

Review by confirmed purchaser

Fantastic service

My queries were answered instantly. The goods were of great quality and the postage delivery was super fast. Price was very competitive.
I would highly recommend this company to everyone.

npautoparts.co.uk

Review by confirmed purchaser

5 stars job

got my coop in 3 days

npautoparts.co.uk

Review by confirmed purchaser

Got hammered

Excellent service for the out-of-stock items which I ordered.

npautoparts.co.uk

Review by confirmed purchaser

Very good.

I live in Germany, but wanted a Haynes manual in English. I contacted the seller on Ebay, and they arranged everything through PayPal, but off Ebay to simplify the international purchase, I suppose. Everything went very well, and I'd recommend emailing them as they're very professional and prompt.

npautoparts.co.uk

Review by confirmed purchaser

Competitive pricing ,swift delivery and accurate discription of the part I needed.

I had a problem sourcing a part for my car after extensive Internet searching. NP Autoparts came up with the goods at a fair price and delivered the item very quickly.

npautoparts.co.uk

Review by confirmed purchaser

Excellent Service

Great service from the onset, had to contact directly to ask further information and spoke to Adam who was very helpful and pleasant. Delivery was exactly when we were advised it would be and we were kept up to date throughout. Would definately use again and recommend to friends, family and colelagues.

npautoparts.co.uk

Review by confirmed purchaser

Car mats fitted perfect

The car mats were of good value, they arrived when I was told they would and fitted my Ford BMax perfectly. Well done to all at NPAutoparts.

npautoparts.co.uk

Review by confirmed purchaser

Excellent!!!

Great prices, fast service, excellent products - delivered within 5 days of ordering 2 sets of car mats - 1 for a van. Both fit perfectly and are great value.
Found the site through quidco and the 10% cashback was a big incentive to give these guys a try, previous reviews were all excellent and I can't fault them,

npautoparts.co.uk

Review by confirmed purchaser

BRILLIANT service

Ordered wheel trims which came 2 days after order. Unfortunately they did not quite fit the wheels. I phoned NP who immediately offered to refund cost, and also sent a prepaid postal sticker to return the trims!
Very impressed with service and will definitely use this company again.

npautoparts.co.uk

Review by confirmed purchaser

super fast delivery

I have ordered some screen wipers for my car and they fit perfectly and arrived in 2 days which is really great as it started raining just on the day they arrived. Now it can rain everyday!!!

npautoparts.co.uk

helpful, efficient

had to call to double-check a few things, telephone help was friendly, good and quick which is important when ordering online. Product arrived when it should, and you can get cashback on purchases as well (used topcashback)

npautoparts.co.uk

Review by confirmed purchaser

superp service, parts choice and fast delivery

as above i would reccomend this company to anybody looking for spare parts at a very reasonable price

npautoparts.co.uk

Review by confirmed purchaser

Excellent

The price was reasonable and the delivery (to France) very rapid. Four days from ordering to receipt.