Used a comparison web search to find a cheaper tarrif, npower came up cheapest. I emailed then phoned them t arrange to change over to them. Was told it would be painless, that they would do all the work. All I had to do was tell my old supplier my meter readings and then my supplier would be changed. This was back in October. We are now in April and although I left my old supplier 4th December 2012 I still do not know my account number, I still don't have a direct debit set up and have now got a bill which they still have not sent me and cannot tell me how much it is over the phone. I have phoned and been told that there was a problem which would be sorted soon, this was back in January. In March I phoned again when I noticed that no money had been taken out my account and was told that a complaint would have to be raised and this would be done immediately. They could see there was a problem with the account and it would be sorted. I then received an email 3 weeks ago confirming that someone would be in touch shortly and to assure me the problem would be sorted. Still waiting. Emailed them 4 days ago telling them they had 7 days to sort it or I would be moving supplier. They cherish my custom so much the have not bothered to reply. Do not touch them, they are rubbish. I now owe a bill I cannot afford even though I still don't know how much it will be by the time they get the problem sorted.
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