The worst customer service you can imagine
found useful by 1 person
On every level, the customer service is atrocious. Confusing bills, unilateral increases in direct debit payments, dreadful website and account management, no unified billing for dual fuel, awful call centre and IVR processes .... I could go on but I can't be bothered because I've switched to Sainsbury's (outsourced to British Gas) now. We'll see if they are any better.