i havn´t had a Bill since Febuary 2013 at that time i had £ 850 in credit and they refused to pay it out , said they had to send Becks /Cowri out a firm that read the meters for them, they did this and still no Bill, they have said at least 20 times they would look into it. I keep on asking for a new Bill but they have given me different excuses I am now £1,700 in credit, I am a pensionist and have had to borrow money from my daughter to get food. I dont know what to do.
UPDATE. 14/10/2013 Was contacted by the special executive complaints department and told my case was being investigated and would be looked at with a team of specialists and that they would make a bill , it would take ten days and guess what NOTHING !!! I had to contact them as to why I have not heard ANYTHING. They have now £1,800 of my pension money, if I want to save up money I would have joined a bank. How this company can get away with treating its customers this way I dont know .