O2 reviewed by

London, FR

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Really bad discount given for the network problem

O2 is surely giving a discount to all customers that have been affected about the network disruption for 24 hours in July but they offered me 1,34 pounds on my 58,99 pounds bill (screenshot can be provided and will be posted on my Facebook). I think it's not that much of an good offer especially when I'm thinking I've been stuck of my own flat trying to call my friend that was inside, with no network.

I also think O2 may loose potential and existing customer by charging mobile data sizes on 3G with iphone 4 and above versions. Many mobile providers are offering it.

I went for O2 because I was sure the quality would be there, whatever the costs. But I'm afraid it's not.

Waiting for a proper return from customers services with a better offer.
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