I have been a customer with O2 since march of this year. I took our a 24 month contract with a blackberry Bold 9790 5 weeks ago the phone stopped working I took it back to my nearest store sent it off for repairs and a week later was contacted to say that the phone couldn't be fixed and because it was under warranty (great i thought) I was legible for a brand new phone, i took away what I thought was a 'brand new' phone of the same model I had previous, to find out that it is infact a re-cycled phone where somebody at some point in time has had the phone previously to me so deffinately not 'brand new'! Now 5 weeks on my 'new phone' has had to be sent off again for the exact same problem only this time when I went into the store the sales advisor told me it was a 'common fault' on the specific model I had, clearly upset I asked was there anything I could do even suggested paying more to my existing contract to change the model phone (which i shouldnt have to seeing as the model they sold me on a 24 month contact hasnt even lasted 10 and was malfunctioning as of its own accord and not my fault) to which I was told to basically ring O2 customer services and 'kick off'. After spending 45 minutes on the phone to multiple advisors and being hung up on TWICE!! I was basically told to like it or lump it there was nothing that they were willing to do to help me. I do not agree all the staff I spoke to that day were rude and didn't care 1 women genuinely tried to help the situation but still after our conversation it was left unsolved. I have emailed O2 a complaint and it will be reviewed within 14 days but I don't expect their reply will resolve the situation I'm in. I do not value their customer relations much after this experience.
To reply as a company, please log in to your business account.