Well I thought I'd take advantage if the simplicity deal after being a Payg customer since 2009. Telesales rang me and I advised him I needed a microsim a day later they sent me a normal SIM so I cancelled my contract within the 7 day's cooling off period and they attempted to take the bill out of my account. A week later I thought I'd try the internet route, when I was placing the order there is no option for the choice of SIM so I went on the live chat and explained to them i need a microSIM she assured me that when I placed the order she would make sure I got a microsim . Today I'm reeling because I've got a normal SIM. My opinion is no matter what method of ordering you use they can't get it right!!!! What a load of crap O2, crap customer service too.