O2 reviewed by

Ipswich, GB

9 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Overall good company but had one bad experience

I've been with o2 since I was a child, I'm now 25. I had never had any problems with o2 until I recently tried to upgrade my phone.

Without going into too much detail, they basically fudged up the upgrade and made me return the handset and said I had to go through the whole upgrade process again. All because of their own misleading sales team.

I was left without a phone for almost 2 weeks as things were delayed etc. Made a complaint and they did actually resolve it well and to my satisfaction.

Will continue to use o2... for now anyway...! :)
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