I CANNOT WAIT TO BE OUT OF MY CONTRACT AND LEAVE
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I hate O2, the customer service team are awful are completely incapable of ever following an instructing or assisting in any matter. You continue to be diverted to another area e.g. to contract cancellation team, or the pay monthly, but no one ever seems to be able to help with a situation. I have spent hundreds on my phone contract. One month I spent over £400.00 as I was away in South America. I also had my phone line, my broadband and ipad linked to O2, and yet they still seem not to value me as a customer, or to execute any basic task I ask them to e.g.help with a broken phone. I've been with them since I had my first ever phone. I hate the fact I am contracted to O2 and am unable to leave without a huge fine. As soon as I am able to get out I will.