O2 reviewed by

London, GB

4 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Please don't sign your life away to this company!!! Save yourself!

I was a loyal o2 customer for 4 years on sim only. They always gave me new offers and deals, they always informed me on things to make me aware of everything including my charges. They even sent me a bag of sweets once!

This year after deliberating and thinking I could get more for my money with a contract with them especially because I was the loyal customer, they were literally throwing great offers my way..so I crumbled and decided to get a 24 months contract with them.

Literally as soon as the 30 day grace period finished my nightmare with them began. Random charges from no where (eg, picture message-but I only use Whatsapp or BBM for sending pictures), EXTREMELY POOR customer service-rudeness beyond belief. Most of the time, it's so frustrating and tiring and they almost force you to pay their random charges otherwise you'll be barred and your account would be restricted.

I can't wait for this contact to be over, i've asked for an investigation to be made into my account and what's going on. I'm fed up! once my contract ends i'm literally going to cancel it immediately so they can't say any rubbish because we know how dodgy they are!

In my opinion, you can do better. If anything just do a sim only contract with them, which is 30days rolling, and you can cancel anytime.
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