Script based hassles
It seems o2 are very good at training their staff to turn every inquiry or question into a sales opportunity. Instead of providing a real sense of concern about a question they pitch you. This has happened more than once, but not always. When it does happen and I hear the pitch about this or that I get quite cross. I can say I have found their prices competitive and would not be inclined to switch ...unless I loose it next time they start blabbing at me.