I have never had a moment's problem with my O2 phone! Mine is a simple one as I only want it for making and receiving phone calls and texts. Being an only child, and having lived on my own at certain times of my life, I appreciate having knowing that I can now be connected easily to everyone else. At the same time, I don't get too many cold calls and have never had a real nuisance call. Then there are the frequent competitions, which are fun, the prizes often being free calls - which are always welcome.
Took my phone to the shop in cleveleys to buy a new charger, the girl that served me told me it was their responsibility to repair it as still under guarantee, which I hadn't realised, I was served within a few minutes, I was given a loan phone while mine was being repaired, within a few days I received my phone back, was kept informed at all times by text and phone call, I cannot praise them enough for their attention to detail, and the girl that served me was excellent. Thank you so much 02.
I've been with O2 for years now (at least 6) and I can't say that I have ever had a problem. I've always paid a reasonable amount, got a reasonable phone, had great reception (I know this depends on where you live) and whenever I've ever called them they have been quick to answer and very good at answering my question without passing me around some call centre.
Ok, I do have one gripe - There contacts seem to be getting longer and longer. I'm sure at some point they'll give me a contract for life, but all the others do to so I can't moan too much.
Overall (in my opinion) the best UK mobile phone company.
Basically we lost a phone somewhere, rang it a few times and had quite an annoying conversation with a youth offering to give me my phone back for £20. So immediately rang o2 where i was answered straight away by a friendly guy, took a few details, blocked the phone and sim from being used and even managed to make me laugh again in the process.
He told me a replacement sim would be with me in 10 days...less than 24 hours later here it is.
Been with o2 since i was twelve, have had some great offers and saved a lot of money with them, Don't intend to change provider anytime soon!
For about a year I have continuous problems with o2 of varying degrees. Most recently, and I dont know why we called o2 to talk about their boradband. Guy pretty much talked us into and convinced us that o2 broadband was the be all and end all of broadband. Few days later people signing up are getting a really good promotional deal for signing up, we didnt get it or get offered it. We still dont have our broadband s its not due till later this month, apparently thats not good enough to get the promo, if we want it we can cancel and wait another month brining it to 2 months waiting.
you would think with the recent bad press they got with the service being down for the best part of a week in places they would be desperate for new signups and desperate for people to stay. Obviously not, planning on cancelling everything with O2 and going elsewhere.
and tats just the broadband. The problems with the network, connection, bills and their mysterious charges that appear, their poor customer service. Complete lack of any interest in the customer, keeping the customer or helping the customer completely baffles me.
Anyone reading this I urge you please please please do not sign up to O2 for anything at all.
I moved to O2 because I was unhappy with the coverage with Orange. BIG MISTAKE!!!
The coverage may be lacking a bit with Orange but that was nothing compared to the service received from O2 recently.
I made the mistake of taking their insurance which I was assured was on par with the insurance I had with Orange. Complete and utter rubbish. My phone has just gone wrong and I was told the fault was not covered on the insurance and it would have to sent away for repair. Meanwhile I would have to make do with an old relic of a phone they gave me as a stand in.
This was not all. To get that far I had to go through a huge heap of arguments with store manager and customer service over the phone in the store in front of countless customers. Very embarrassing and distressing.
I am now trying to cancel the contract. Of course they will with a £600 fee even though they have technically mis-sold a contract.
I have an iphone with O2 and recently moved to Canada and wanted my phone unlocked. After 3 months of calling them and told different pieces of advice (including incurring costs of going to PAYG and getting 2 sim cards sent to me in Canada), I have now been told they can only unlock the phone in the UK and I need to be there 10 days before it will work!! Don't get a iphone contract with this company if you are ever thinking of moving abroad. Absolutely terrible service!!!!
After a visit to our new local O2 store (Cirencester) we agreed on an upgrade that gave us a new phone plus a trade-in and 'signing bonus' that paid off the remaining contract on the old phone by reducing the monthly tariff to a minimum.
After collecting the new handset they reduced the value offered for the old one, didn't reduce the tariff on the old phone and tried to take over £500 payment to terminate the old contract.
Two months have passed and despite having a written copy of the terms agreed (signed by the store manager), many return visits to the shop and calls to O2 we have not received the signing bonus or resolved the matter of the excessive charges.
It appears that the O2 were prepared to go to any lengths and make any promises to grab new business from us while hoping that we'd give up fighting them when they failed to deliver. Sorry guys, think again. Next stop a formal complaint to Gloucestershire Trading Standards and an on-line small claims action for the money owed and our costs incurred for travel and administration.
Whilst the signal strength in my area isn't great, I still achieve download and upload speeds well in excess of others in the area.
3MB/s and 300KB/s where others can be as low as 300KB/s and 30KB/s or even less on a bad day!
Their customer helpline has always been able to fix any problems quickly and courteously.
I have been completely satisfied with the service by O2 until I had to upgrade.
I have been given false promises on the phone with offers of upgrading, decided to upgrade any way despite not honouring the rate I was given first. Then the phone was in stock, then not in stock, then in stock and not in stock. I was promised call backs that didn’t happen. The knowledge of their Customer Service is very basic and although polite pretty useless. I have been waiting for my phone since the 5th of July and was told a 2 day delivery. It has taken 3 more calls and 2 chats and I am still waiting. Overall I have spent about 4-5 hours dealing with this if not more.
I have now raised my complaint to a Manager as I was told I would get £3 compensation despite not being able to confirm when my phone would be delivered although she would keep me updated....
Oh and I requested a transcript of my latest chat which I didnt receive via email however I have never received this.... Good thing I saved it!
I am surprised and thoroughly disappointed in the service they have given so far and bearing in mind all their recent coverage issues you would think they would do their best to keep their customers.
Right now I am close to cancelling my account completely due to the service or lack of.
O2 might be more expensive at length compared to others but service is really important to me being a CS Manager and I would have been happy to pay a bit more if I hadn’t just gone through all of the above. However right now the fate of my O2 upgrade lies with them...
Go somewhere else if you can as O2 are not worh the hassle and clearly dont care about being loyal to their customers
been with O2 for seven years, when contact O2 they have been very polite to resolve any queries we ever had and o2 priority moments have been extremely rewarding! I love them and no doubts that thy know how to keep customers happy! wanna free cuppa every week join O2!
I have been with O2 for a number of years and have never found fault with the company. I have in fact persuaded my entire family and many many friends to switch to O2. Although I have been asked by other companies to use their services, I will never change.
Recently bought an O2 simcard on ebay that was a number I wanted but as I am with Tmob (dont get me started on them!) I had to transfer the new number. I contacted O2 customer service and the lady I spoke with was absolutely delightful!
My son is an O2 customer and is always on to me to change to them...how I wish I had before taking out a new contract with Tmob.
I have only ever been with o2 both for my mobile and broadband. I had to disconect broadband when I ws seriously ill and not reconnected yet. Although I was seriously ill I had to travel 150 miles to return the unused o2 router. They would not wait until I felt well to travel. Now I have been notified last night at 21.20h, without warning that I have used my mobile to an excess of about £200.00 in the last 14 days. Surely a text message notifying me when I had used all my contract minutes would have helped?
At my age, 81, to find £200.00 and not be into contract minutes for another 14 days is very disconcerting as I have no other phone facilities than my mobile. Len Phelps.
Amit Sharma found this review useful
I have been with o2 for nearly 8 years now and I am always on simplicity tariff as I cant have any good deals from o2 .Thinking many times to leave this provider .. I called the customer service centre to see if they have good deal for loyal customers .I found nothing worth buying new contract from them as they are more expensive than other providers,disappointed totally .I hope they review their prices policy especially towards their loyal customers .Thank you
Amit Sharma found this review useful
They sell you a "package" with a 30 day cooling off period. If you decide within the 30 days you want to cancel your contract they tell you that half your contract has 30 days cooling off and the other half has 14 days. Come on, a package is a package. How can I cancel my telephone line but keep the broadband...... Duh!!
I recently tried to get an upgrade on my mobile phone, however I was lied to before and apparently even though Ive been paying £80 a month with them, I'm not loyal enough to upgrade with 2 months of the current contract ending, well it's off to Vodafone then!
Lets get one thing straight.... I loved O2, the staff were fantastic but I was forced to change internet suppliers once my first year contract ran out and they had no unlimited internet package even tho I had been on one for 12 months - The old new customers only nonsense.
Changed phones, got a whopping bill for calls I did not make. Rude, horrible service - told I was lying - the usual 'it's all the customers fault'. Statement of the century:
"You are sure that no one has EVER, in the History of 02, been sent an incorrect bill?"
02 Answer: "No, never".
Finally got someone who gave me a token gesture of a credit, but not before forcing me to listen why it was still my fault (I did not make the calls).
Then, they'd sold me a crap Palm Pre phone - billed as the world's next marvel. Everyone knew this phone was awful. I'm still waiting for a reply to my further of 3 emails from 3 months ago.
Coverage is getting lousy - weak signals, etc.
Contract up in a few months: bye bye 02.
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