good

easy to use not cheap but not expensive

best

have been with this network for donkey years now. I am just too loyal to this company and have recommended it to people in past as much as i would continue to recommend it to others.

the best ever

obviously im going to be a little bit biased about o2 as im an o2 customer but they are still one of the better network providers

They renege on their contractual prmises!

Unlimited internet became very restricted mid-contract. They (initially) refused to allow the contract to be voided for this reason. I had to go to their holding company's AGM to get the contract cancelled. 02 UK were arrogant and useless.

Martin Belk found this review useful

Friendly and helpful

A breath of fresh air after dealing with Orange..and I can get a signal now

Great products and customer service

We've used o2 since it started, and having seen the experiences of competitors, we would not change. The products are exactly right for us, as are the prices.

Family favourite

Always been with O2, love the free O2 to O2 calls and online account management

Easy

Haven't used that often but enjoyed when I used it. Very easy to find stuff and use services.

Great Service.

I have been an o2 customer for 15 years, and I have never had any complaints, their billis system is clear, their network is one of the best... my phone has signal 99.5 % or the time...

Bloody great internet!

Fast connection, free upgraded router. Will be coming to you soon enough for my mobile too (after my run in with vodafone).

excellent

Have been with them for years without any problems. Staff a pleasure to deal with

iPhone

Have my contract with O2 not the cheapest but coverage is good and would not be without my iphone now, just waiting to upgrade at the end of my contract, christmas here we come !

good

I often loose signals on O2. I previously used Vodafone and never experienced any problems. Its not that bad but not that good either.

On the move ----- UP

Far better customer service in last year, see if you can improve your network coverage as well.

Top value and service. No more internet dropping.

I've used O2 mobile for years so that speaks for itself as I'm a person who looks for a bargain but without losing any quality. As soon as I heard O2 were doing home phone and broadband I switched and am highly satisfied with the service. I advise all my family and friends to change to O2 as well.

great service

great service

Good Service

After a very poor start when I was forced to leave the Carphone Warehouse I can say for sure that your service has been good.

o2 prepaid partiell miserabel

o2 prepaid weigerte sich konstant, mir den Verbrauch von 40 bis 70 Euro nachzuweisen, die kurz vor Kündigung des Prepaid-Vertrages noch vorhanden waren. Dies trotz ursprünglicher Zusage. Wahrheitswidrige Begründung: man habe mir den Nachweis bereits zugesagt. Auch mein Rechtsanwalt erhielt den Nachweis nicht.
Sehr Kunden-unfreundlich, zumal ich gekündigt hatte um den Prepaid-Vertrag durch einen normalen Handy-Verrtrag bei o2 zu ersetzen.

Hmm...

I was with O2 for years on PAYG, never had any problems.

When I decided to get a contract with them (sim only) I never had any problems until I wanted to cancel which they never did and charged me for about 5 months worth of service even though I had told them I wanted to cancel!

Still the best

I've been an O2 customer since 1995 (when they were BT Cellnet) and have never had a problem. Apart from when I walked into Phones4U and they changed my contract and messed me up. Stick with O2 and you won't go wrong. Don't go into Phones4U though, ever!!

Usually overpriced

Solid but evil on pricing

They do not really have your best interests......

Even after the cost of the 'free phones' was covered, they kept taking those rentals for year after year, without ever once informing me that, maybe, just maybe, I was not getting a fair bill for the one or two calls that I made per month. Just kept on taking the money.
That is, until I wised up. And I would probably slill be paying, except that they got greedy!!!!!!

Amazing

I love O2 and I love the 02 arena, it's my second home!

Great service !

Good value and first class support and assistance

Pay as you go

Not bad but can be better. Top up web can be confusing.

Getting Better

It use to have a horrible customer services, but lately (2011/2012) it has been getting better and better! Keep up the good work. Oh and by the way, they actually reply to you on Twitter!

Mostly good

The only problem I have had with O2 is with the local connection going down quite often during a few months but otherwise I have no problems with them & have been with them for over 3 years.

FANTASTIC!

GREAT AND HELPFULL STAFF WITH GREAT PACKAGES FOR PHONE'S!

Just loose a Star because there the dearest to be able to buy a pay-as-you-go phone but great once your with them and always willing to help.

Expensive

Why so expensive?

Could do better for loyal customers

I just feel that a customer who has been with O2 for many years should get a better phone and deal than someone who is new to O2. Indeed O2 also believe this as they say that current customers get the best deals over new customers. But they don't. New customers can get the most up to date phones and a better contract than a loyal customer. That isn't fair. The answer when I asked about it was "you can upgrade in July 2013". And that's all I kept getting, no answer to my specific query, just the same parrot fashion answer. I will not be renewing my contract.
On a positive note, the general service is very good and the coverage excellent.

will be cancelling my membership as soon as my contract is up!

I have been with O2 for the last four years and the first two were ok. However the service I have received this last two years has been awful. Within weeks of receiving my new phone it was breaking down. I had a 30 mile round trip to my local O2 shop have this dealt with. Each time the phone was sent back and i had to fork out £25 for a temporary phone. Each time i got it back it broke down within a few months. I have just put up with it for the last six months - it keeps switching itself off for no reason at all. Despite asking for a replacement I was told no and that they would kust keep repairing it.
My contract is up this month and I have decided that I will be terminating it and I would certainly not recommend anyone to O2.

Ive been with them 14 years

Not the strongest signal but good contract.
We are like an old married couple after all these years.

Wonderful

O2 is doing great

OK as a network, not so good as a reseller

Came time to renew and phoned up to ask for the contract to be terminated. Fair enough, they asked why and went through some options. Gave me what seemed a good deal to stay with the network and . . . the confirmation they sent through quickly did not mention cost, nor did ANY contact with them. I didn't get a confirmation by email either about what I had signed up to.

I was rather naive I admit taking their word for it. Came time for the bills and they didn't give me what I asked for - in fact instead of it being £24 per month it was £37. And of course, despite the 'your call could be recorded' routine, they couldn't find a record of the conversation anywhere. Morale. Reasonable coverage and service - just CHECK and ask for confirmation in writing of anything they say. They can't be trusted in that way

High Quality

O2 is best

best mobile site on web

Great site so imformative and easy to use

Could do better !

My grip is the broadband I have with them the service could be better I've been with O2 a few years and you don't get anything for loyalty

First class rates

Great choice of taraffis on pay as you go.

Been with 02 since day one.

Never had any problems in all the time i have been with them, first rate company. *****

Best mobile network ever...

Best network coverage... Best deals.... Best prices... what else do we want?!