Unlimited internet became very restricted mid-contract. They (initially) refused to allow the contract to be voided for this reason. I had to go to their holding company's AGM to get the contract cancelled. 02 UK were arrogant and useless.
Martin Belk found this review useful
I've used O2 mobile for years so that speaks for itself as I'm a person who looks for a bargain but without losing any quality. As soon as I heard O2 were doing home phone and broadband I switched and am highly satisfied with the service. I advise all my family and friends to change to O2 as well.
o2 prepaid weigerte sich konstant, mir den Verbrauch von 40 bis 70 Euro nachzuweisen, die kurz vor Kündigung des Prepaid-Vertrages noch vorhanden waren. Dies trotz ursprünglicher Zusage. Wahrheitswidrige Begründung: man habe mir den Nachweis bereits zugesagt. Auch mein Rechtsanwalt erhielt den Nachweis nicht.
Sehr Kunden-unfreundlich, zumal ich gekündigt hatte um den Prepaid-Vertrag durch einen normalen Handy-Verrtrag bei o2 zu ersetzen.
I was with O2 for years on PAYG, never had any problems.
When I decided to get a contract with them (sim only) I never had any problems until I wanted to cancel which they never did and charged me for about 5 months worth of service even though I had told them I wanted to cancel!
I've been an O2 customer since 1995 (when they were BT Cellnet) and have never had a problem. Apart from when I walked into Phones4U and they changed my contract and messed me up. Stick with O2 and you won't go wrong. Don't go into Phones4U though, ever!!
Even after the cost of the 'free phones' was covered, they kept taking those rentals for year after year, without ever once informing me that, maybe, just maybe, I was not getting a fair bill for the one or two calls that I made per month. Just kept on taking the money.
That is, until I wised up. And I would probably slill be paying, except that they got greedy!!!!!!
I just feel that a customer who has been with O2 for many years should get a better phone and deal than someone who is new to O2. Indeed O2 also believe this as they say that current customers get the best deals over new customers. But they don't. New customers can get the most up to date phones and a better contract than a loyal customer. That isn't fair. The answer when I asked about it was "you can upgrade in July 2013". And that's all I kept getting, no answer to my specific query, just the same parrot fashion answer. I will not be renewing my contract.
On a positive note, the general service is very good and the coverage excellent.
I have been with O2 for the last four years and the first two were ok. However the service I have received this last two years has been awful. Within weeks of receiving my new phone it was breaking down. I had a 30 mile round trip to my local O2 shop have this dealt with. Each time the phone was sent back and i had to fork out £25 for a temporary phone. Each time i got it back it broke down within a few months. I have just put up with it for the last six months - it keeps switching itself off for no reason at all. Despite asking for a replacement I was told no and that they would kust keep repairing it.
My contract is up this month and I have decided that I will be terminating it and I would certainly not recommend anyone to O2.
Came time to renew and phoned up to ask for the contract to be terminated. Fair enough, they asked why and went through some options. Gave me what seemed a good deal to stay with the network and . . . the confirmation they sent through quickly did not mention cost, nor did ANY contact with them. I didn't get a confirmation by email either about what I had signed up to.
I was rather naive I admit taking their word for it. Came time for the bills and they didn't give me what I asked for - in fact instead of it being £24 per month it was £37. And of course, despite the 'your call could be recorded' routine, they couldn't find a record of the conversation anywhere. Morale. Reasonable coverage and service - just CHECK and ask for confirmation in writing of anything they say. They can't be trusted in that way
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