In June 2011 two O2 accounts were opened fraudulently in my sons name, one being a business account. The first we knew of them was a bill from O2 in July 2011 which we responded to by phoning O2 and questioning what was happening. Since then the situation has escalated with debt collecting companies contacting my son and now solicitors.
We have reported the accounts to The Ombudsman and after 2 investigations they came to the conclusion that "based on the evidence supplied to them." my son was liable for the payments which are now £1600 for the one account and £6000 for the other. Interestingly O2 were selective in the information they supplied the Ombudsman.But now even the Ombudsman will not look at the case again as they say they have closed it.
During the investigation by the ombudsman O2 still sold phones to the Person who was alleging to be my son and also delivered to an address in London which when we googled appears to be an empty block of flats.
We paid for all the information held on my son and read that even O2 operators were suspicious of the person who was unable to offer Photo ID and who would not give e mail addresses.The accounts were opened in 2 stores and O2 have admitted that the necessary ID checks were not carried out as "the systems were down at the time".
We have logged the crime with Action Fraud , been to CAB for legal advice to not avail.We have had the MP and Police involved and O2 have refused to produce the information requested. Throughout this ordeal we have responded to every e mail and letter and have provided any information they have requested.
We are feeling so desperate now as Legal action has been threatened and we seem to be fighting against a company who do not listen to the individual. In the mean time my sons credit rating is also damaged while the criminals out there are laughing as they carry on opening accounts. My other 2 sons also had accounts opened in their names over the past 2 years but thankfully we have managed to sort these out within a short space of time.
Has anyone else suffered in a similar way as we would appreciate support and feel setting up a group to fight O2 may be more productive than an individual trying to do anything. Please respond.