O2 reviews

O2 reviews

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Absolute evil money sucking thieves with concept of what loyality and quality service means

For the past 2 years O2s has been constantly abusing the charges of my mobile data . On the 7/3/14, I purchased a sim and applied an amount if £15 for free calls and 1 GB of data . Throughout the few days I have only ventured into social networks sites like Facebook, Twitter and email .
EVERY time I end my section , I immediately disabled ALL data functions which consists of 3 way deactivation so their is no chance any internet data is used

5 days later ,I received a message saying that I have used all my data . This isn't the first time O2 has taken advantage . When I had the iPhone 3 , they did the same . When I came to their store and reported this on several occasions I was bombarded with pathetic excuses . I was told that the software needed updating as the original one may have been responsible. I upgraded it I the new software and still the problem continued . I went to Apple and they checked it and said the the fault is with O2- which I do not doubt for second
I have asked O2 on several occasions for print of all the data use and they ingored me . The managers refuse to speak to me and when one eventually spoke to me..He name was Lisa, she was extremely dismissive and not listened to a word i said and kept implying that i must have use videos on Facebook which i explained i do not. I have only downloaded one app and the other two apps was downloaded using wifi via their shop

I sincerely hope that OFCOM is reading this and hold them fully accountable to lying and stealing from their customers. I am happy im no longer with those thieving pigs and i sincerely hope they recieve their come uppants

Bina
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Fraudulent accounts opened and no one listens to us.

In June 2011 two O2 accounts were opened fraudulently in my sons name, one being a business account. The first we knew of them was a bill from O2 in July 2011 which we responded to by phoning O2 and questioning what was happening. Since then the situation has escalated with debt collecting companies contacting my son and now solicitors.

We have reported the accounts to The Ombudsman and after 2 investigations they came to the conclusion that "based on the evidence supplied to them." my son was liable for the payments which are now £1600 for the one account and £6000 for the other. Interestingly O2 were selective in the information they supplied the Ombudsman.But now even the Ombudsman will not look at the case again as they say they have closed it.

During the investigation by the ombudsman O2 still sold phones to the Person who was alleging to be my son and also delivered to an address in London which when we googled appears to be an empty block of flats.

We paid for all the information held on my son and read that even O2 operators were suspicious of the person who was unable to offer Photo ID and who would not give e mail addresses.The accounts were opened in 2 stores and O2 have admitted that the necessary ID checks were not carried out as "the systems were down at the time".

We have logged the crime with Action Fraud , been to CAB for legal advice to not avail.We have had the MP and Police involved and O2 have refused to produce the information requested. Throughout this ordeal we have responded to every e mail and letter and have provided any information they have requested.

We are feeling so desperate now as Legal action has been threatened and we seem to be fighting against a company who do not listen to the individual. In the mean time my sons credit rating is also damaged while the criminals out there are laughing as they carry on opening accounts. My other 2 sons also had accounts opened in their names over the past 2 years but thankfully we have managed to sort these out within a short space of time.

Has anyone else suffered in a similar way as we would appreciate support and feel setting up a group to fight O2 may be more productive than an individual trying to do anything. Please respond.
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Kontaktaufnahme per Email nicht vorgesehen, Service aus dem Handynetz für 2€/Anruf

Sagt eigentlich alles. Wenn man Hilfe braucht, wird man abgezockt. Kann keiner gebrauchen.
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Vorsicht- Abzockfalle!!!!

Wurde im Ausland abgezockt! Rechnung über 800 €!

In einer Telefonischen Auskunft erhielt ich keine bzw. falsche Infos betreffend der Nutzung eines UMTS Daten Sticks für den PC!

Keine Hilfe - Kundenservice besch...........!!!!!

Warnung kein Bedarf!

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O2 Details

About this company

We are a leading provider of mobile services, offering communications solutions to customers and corporates in the UK, Germany and Ireland.

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