Used O2 because i assumed (wrongly) that they were a reputable company. Took £20 less just to send it to them assuming that they would be more honest. They are not and do not use given the option - they are no better than the smaller firms.
Took 10% off for cosmetic damage - the phone does not have an visible damage and given that these are 2nd hand phones i would have expected that the initial quote would cover some cosmetic damage.
Unacceptable - but its fine because i shall not be renewing my £50 a month contract with them. I can see this company going bankrupt if they keep stealing from people.
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