My console table is just what I hoped for... A smart well made item for the hall. Delivery was well within time frame, I was informed through messages of when to expect it and then a phone call an hour before. The couriers were polite and friendly. I would use company again.
Great product, great quality. Excellent customer service and really speedy delivery. Careful delivery and actually receiving the phonecall half an hour before delivery arrival was a pleasant surprise as have been promised this from other companies and it hasn't happened.
Good communication, came when it said it would, used sheets to protect the carpets, put the furniture where I requested, I would have paid to have it unpacked etc but this was not an opition.
Very pleased with the furniture will be buying more of the range when it is in stock
I am really pleased with the sideboard I bought from Oakfurnitureland. It matches perfectly with other pieces of oak furniture in my lounge although they were bought separately from a different supplier. The quality of the wood is very good and I like the shaping on the edges of the piece. It is a good size - big enough to store all the items from my old sideboard and room for more - without looking too big or bulky. My only complaint is that the delivery men were not able to help me unpack the sideboard - it is so heavy that I had to cut the box in order to remove it and then wait for my son to come round to help me move it into position.
Handles unable to be attached to sideboard as holes too far apart on a number of doors and a mark on one of the drawers. Very frustrating that we now have to send photographs and wait up to 48 hours for a response before anything is done. Why on earth can they not deal with the complaint over the telephone quickly and efficiently to rectify problems? People surely don't ring up just for the fun of it?!?
Andy and Glen were so helpful when they delivered my wardrobe, they went that extra mile that they didn't have to do!
The whole experience with oakfurntureland was quick and smooth........definitely recommend them!
The showroom experience was exemplary with the help of a charming no pressure salesman. The product is just what we wanted ( a large CD cabinet ) . The delivery was well organised ,prompt and smooth. On examination there is a fault wth the alignment of the doors affecting the magnetic catches which do not meet. When my wife asked politely and deferentially if someone( a technician )could call and remedy the problem she was firstly stonewalled then instructed to provide photographic evidence via a camera phone download and when she graciously pointed out we do not have the expertise or the facility to provide this evidence the unhelpful individual became abusive and ridiculed her stating management of the company would decide whether a visit was necessary based on the evidence we MUST provide.With the help of our son ( we are a retired couple and computer novices who simply require patience and assistance which is sadly lacking on this occasion) we have forwarded the required pictorial evidence.. It is fair to say the product in every other respect is excellent ,shame about the after sales service with a sneer.
Lovely, quality oak bookcase, the Rivermead oak, with two very useful drawers in the middle. Good design but I miscalculated the depth and I'm finding it hard to place as a result, too deep for a corridor at 38cm. Be careful of the depth but it is good for storage and takes large books and sizeable ornaments.
It was delivered upside down when I was out, despite arrows showing which way up the heavy bookcase should be. That was disappointing and a challenge to place correctly while having to right it. Fortunately no damage had occurred to the top.
The oak is fab. and Oakfurnitureland were helpful, delivery aside.
The experience in store was excellent, friendly staff and not pushy. Delivery staff were also very friendly and professional. All round I would recommend Oak Furnitureland without reservation. Good job guys.
Everything ordered is very good quality and we were happy with the communication, delivery and all staff.
Our only major disappointment is that we ordered a table that states clearly it is a 6-8 person table, so we bought 8 chairs to go with it at its full extension size, only to find out that the 8 chairs do not fit around it at all well, without 4 people of the 8 being inconvenienced by having to sit straddling a table leg, with no way to push the chair under the table, so I now feel like I have bought a large six seat and had no need to buy the extra two chairs or the larger table which would have saved a lot of money.
Also, no-one mentions on ordering that there is no assistance on unpacking and siting the items in the home on delivery, so I had to ask three of my neighbours to assist me to lift the items to even get them out of the box, not good for a woman alone on delivery day - if I knew I could have paid more for this help I would have!
we were so impressed with how professional oakfurnitureland were and so polite and freindly kept us informed step by step when our furniture was arriving and we were very pleased with the pieces we ordered very good quality and well worth the money
From start to finish I have recieved a first class service.I was kept update with delivery details.My dining table and chairs were delivered on time.The delivery man were very helpful.I love my solid oak dining table and chairs.The quality is amazing and the chairs are really comfortable.
I was very very pleased with the punctuality and the quality of the goods .
They were taken up the stairs into me bed room no problem at all.
But I had to unpack it all myself and get rid of all the packaging .
Am 40 and fit and able to do this , but if I was old it would have been a right chew on ! Have a think about unpacking for older people !
Very impressed with the quality and finish.items were well packaged and protected.delivery took no more than 10 minutes for the 4 items.
Furniture looks really good top quality. Quite quick delivery. The furniture was bought in the sale the only disappointment I had was that it was reduced further only a week later, and I could have saved myself over a hundred pound again.
We have been searching for the perfect cabinet and coffee table for a while and we found lots of choice here.
The assistant was very friendly and helpful and the delivery service was quick and reliable.
Very pleased with the overall service and the quality of the items we purchased.
I would definitely come here again.
I ordered the tables online and they came really quickly, everything from the delivery, including arranging suitable times to the quality of the goods was first class. The product was packaged so well there was no chance of any damage being done on delivery. I would have no hesitation in recommending Oak Furniture Land.
Pleased with the service, the quality of product and the delivery process. We were kept well advised of the timing of delivery and it came right on time. Only a small complaint. A magnetic catch on the inside of a cabinet door was broken when we opened it. I'm sure you'll replace it easily.
Viewed the goods instore, but wasn't sure if I was buying that day. Later purchased online at the exact same price. Shortly after ordering, received an e-mail detailing the date and four-hour time slot when the delivery would arrive. Confirmed again a day or two before. Order arrived within half an hour of the start of the four hour slot, neatly packaged and all pre-built. Very impressed with both price and quality.
You wouldn't have to worry about ordering anything from oak furniture land because as soon as your order is taken they make everything easy.from giving information about your order to your actual delivery.i was informed by text and by email .on delivery the lads were excellent ,clean and tidied up after themselves.
You could build ships with this oak stuff, battleships.
I have tried hard to find something to winge about, all I can say when it comes to moving it, get help, it's heavy. Perhaps you should introduce 'Oak-lite' for single and elderly people. The delivery guys put the table, chairs and sideboard where we asked, we unpacked them and we now have enough cardboard to cover the conservatory floor. A very useful additional benefit given the flooring can't be done until the New Year. The furniture was easy to put together and polish and now sits proudly in the room taking admiring glances. The table and chairs are almost too good to use, but we will soon overcome this. We are now looking at our other furniture, looking quite sad next to the competition. Their days may be numbered. Very pleased with the whole process and result, but suspect I may have inhaled too much polish, it makes you whimsical.
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