Oakfurnitureland reviews

5

22 May 2012

This is what ALL companies should be like.......

"I have just taken delivery this week of my beautiful dining table, chairs and sideboard, I couldn't be happier with them and also the excellent customer service from OFL.
I needed to delay my original delivery date due to a delay in the collection of my old items, and although it was just within the 24 hour period deadline, it was no problem and my furniture was delivered the following week with no hassle. I even got the 30 minute warning phone call as promised, which was really handy as I was out on the school run at the time!!
The delivery guys were polite and helpful, offering advice on the best ways to unpack the items, and also when to first use the wax polish.
All in all, I would not hesitate to recommend OFL, and I am looking forward to enjoying my furniture for many years to come!

5

08 May 2012

Top Class Furniture and Spot on Delivery

“We have received the furniture we ordered from you on Saturday 5th May which was dispatched from you 23rd April. We live in Costa Del Sol Spain and had it sent to our shippers who then brought it here. We would like to congratulate you on the quality, we really are so pleased with it. My wife dreaded it as we were ordering online, she couldn’t be more pleased, thinks it is wonderful and we have just finished waxing it and can’t believe how much better it looks, it’s unbelievable. As we live here in Spain we looked every where for decent furniture, we went to one store that specialises in oak furniture but their prices were astronomical. For a 90x90 extendable dining table they wanted over 1200 euros and we got a table and 4 leather chairs for £549, incredible! When you factor in the extra shipping costs it is still a far better deal than any we could get over here.
Thank you so much for such a 1st class service
Regards
Derek & Pat Robinson”

A selection of our order

5

09 May 2012

Great Products, Price and Service

“Hi

I have just seen TV advertising for your company which prompted me to write to you with regards a recent order and the service that I received.

First of all I wanted to write to say a big thank you for the quality of product, and also, I was so impressed with the service on delivery. On delivery of my goods the delivery team were so efficient and professional and an absolute pleasure to deal with. They were a true credit to the brand of the company and they were in a different league to any company that have a focus on online retail. Now to the product, both were absolute top quality. When I first placed an order I had looked at other competitors, and the reason I chose oak furniture land was because of price but only because you could demonstrate the quality of the product by your use of online media and demonstration of the product. In fact, this marketing strategy in my view clearly differentiates Oak Furniture Land from other offerings and investment in the online video presentations has proved a winning strategy.

The product is top quality, and the price is spot on, and I recommend your site and company to all my friends.

I very rarely write reviews but after viewing your TV advert this evening, it reminded me of my 2 great oak additions to my home and the best experience with online furniture shopping that I have had to date. I truly hope that as a company that you do very well indeed.

Jo”

5

29 April 2012

First class furniture and customer service

“We've just received our first order from your company: oak TV unit and console table - fantastic quality furniture, excellent customer service and brilliant delivery team - we will definitely look to buy with you again, thank you so much.”

1

29 April 2012

Customer Service - What Customer Service

Goods received ... spent apprx £1500. Bedroom furniture warped so much drawers would not open or shut, could literally drag a chest of drawers around the bedroom. Contacted company who said because we had not followed recommendations for using natural polish then all guarantees would now be null and void. Reality is... if you read their disclaimers the wood can have knots, splits, and all manner of defects which they consider normal. Do not deal with this company, they are ignorant and rude. I had to sand the bottom of all drawers... now loose in summer and tighter in winter.

Robert R S Walters found this review useful

5

26 April 2012

Absolutely Fabulous

Excellent service, furniture is totally stunning, quick delivery, excellent pricing. Well done, extremely impressed, would not hesitate to recommend the company to my friends, I will be back. Thanks again.

5

19 April 2012

Excellent service at unbeatable prices

“Just a quick email to thank you for an excellent product at an unbeatable price. The whole process from ordering to final delivery has been well communicated effective and timely. Many thanks to all the team at Oak furniture Land. You will be the first point of call when considering future furniture purchases.

Once again many thanks.

John & Jackie Wise”

1

12 April 2012

poor service

Purchased £2000 worth of furniture last year.
Poor delivery service,
Promised a mirror which never arrived even after several phone calls to customer services.
Sideboard was damaged,engineer made an attempt to fix and company offered £50 discount which again we never received.
Can not recommend this company due to poor customer service.

Update
After reading this review the company has been in touch and all issues has been resolved but that took over 3 months

Robert R S Walters found this review useful

5

11 April 2012

On Par With John Lewis

Fantastic company, bought oh so many items of furniture. Excellent company, ace Customer Service and superb delivery.

5

29 March 2012

5/5 Very satisfied customer.

My rustic oak bedroom furniture arrived exactly in the timescale quoted,and i am delighted with both the quality of workmanship,and the overall value of this furniture. I will not hesitate to order from Oakfurnitureland again ,and furthermore recommend this company to friends.Exceptional quality,at unbeatable value.

1

24 March 2012

Poor Quality and bad sportsmanship

What is it with this review being taken down as it contravenes their review guidlines? There is nothing in this review that is untrue and it is my opinion, there are no swear words or members of staff mentioned by name, I have not defamed anyone. It is a true account of my experience with this company. After looking through many of the reviews on here I see that a lot have been removed and mostly only excellent ones remain. What is that about? I have changed my star rating from 2 to 1.

Was looking for an oak coffee table and oak nest of tables. After a little searchin online I discovered the perfect table and nest of tables with oakfurnitureland, I was delighted with the price as they were on sale. Still a bit expensive but compared to other websites I thought good value. That was until they arrived, the delivery driver would not wait till I had checked them as he said he was a 3rd party delivery and it would not matter if I rejected them as he would not take them back anyway. I signed reluctantly but put on it they were unchecked. I opened the box of the coffee table and at frist look could see it was very poor quality. The slats that rang along the length of the table did not sit equally, the space between was different from one end to the other end, they were different lengths. I immediate rang oakfurnitureland, who asked me to take several photos and send them to them, I received a phone call a couple of days later to say they would £30 off the price of the table, allow me an exchange or return the table and get a refund. I opted for a refund and also a refund of the nest of tables (which I had not even opened so disgusted with the quality of the coffee table). After discussion with a manager I finally got them to let me return the nest for free as I had not just changed my mind about the purchase but the coffee and nest were bought for the one room and one without the other was pointless. The got them picked up the next day and a week later still waiting on the refund. I phoned 3 days ago to ask where my refund was and they had no knowledge of the items being picked up even though I had phoned them when the delivery driver left with the items. Fingers crossed they give me my refund very soon.

Robert R S Walters found this review useful

5

24 March 2012

Highly recommended

“Thank you. Prompt, courteous, efficient service. I was considering using your company again - now I certainly will.

Carol”

5

22 March 2012

10 out of 10

“Amazing service, Very polite phone service bent over backwards to help me with my order, nothing too much trouble , salesman was a credit to your company.

My furniture arrived via a kind and helpful two man team who again are a credit to your company.

The furniture was packed ready for war, I was shocked to see such time to pack my items and present them in cargo, when I opened my furniture I was staggered by the craftmanship and quality ,you cannot buy this 100% oak furniture anywhere for this money .

I purchased a side board, nest of tables and a computer desk and got a £300 mirror free and free delivery! I will be ordering another set of nest of tables next week , I`m overjoyed :) thanks again”

5

22 March 2012

Great craftmanship

Took delivery of my solid oak table lamp yesterday. It looks fantastic. We'll definitely do business again in the future

5

21 March 2012

Fantastic :)

“Dear Oak Furniture Land Team,

Having now received the final delivery, we just wanted to send a quick thank you note to say how happy we are with the furniture and the kind and courteous staff who delivered it. We look forward to doing business with you again in the future.

Kind Regards,

Catherine & Rob :-)

P.S. For anyone looking to purchase from this company. The rustic oak range in the bedroom furniture is highly recommended. The triple wardrobe, 3+2 and bedside cabinets are so beautiful and have exceptional storage space. :)

4

19 March 2012

great for small & medium budgets

great for small & medium budgets

5

19 March 2012

Superb!

easy to order from, clear dimensions were so useful. Delivery exactly on time and my TV unit is perfect. Quality wonderful, such a solid piece of furniture. I am now going to order a dining table as i'm so impressed!

5

16 March 2012

Friendly and efficient company to do business with.

*“Just to say this item was delivered on time today and delivery team was
efficient and helpful (as usual). *

*The item is now unpacked, installed and looks very nice indeed. *

*Have done business with you previously (last year) and now, as then, many thanks for your efficiency in keeping me informed of progress of the order.”

Robert. Burnham On Sea. Somerset.

5

16 March 2012

10/10

Received the furniture this week. It was very well packed without a mark on it. We are absolutely delighted with the quality of the furniture cant stop looking at it.We are sending the table back as it was too big for our room, but we had no problem exchanging it for a small one. We havnt received it yet, but i know it will be of excellent quality just like ive received. Your service has been excellent from start to finish. I would like to thank you all and will be highly recommending Oakfurnitureland to friends and family. Will certainly use your company again beautiful furniture.

5

15 March 2012

TOPCOMPANY

“Just a Thank-you for your quality products which we are well pleased with. The delivery was well organised and on time. I would not hesitate in using your company again and would recommend that to anyone. Many thanks”

5

09 March 2012

Excellent Service and value for quality furniture.

I just want to say that I am absolutly over the moon with my furniture. Not only are the items beautiful, solid and impressive but the whole order and delivery process was first class. I would recommend this company to anyone, I am really impressed!”

5

08 March 2012

Very Good Experience

My experience of Oak Furnitureland has been positive. The guys in the showroom were knowledgeable, attentive but not pushy. They were helpful when we needed a delay in delivery due to our decorating. When delivery was arranged we were kept fully informed by email and text, even receiving a phone call within an hour of delivery. There were a couple of minor issues with a couple of items, these were resolved quickly by the aftersales team. I have no negative points to make and would recommend the service which is second to none. Well done to the whole team.”

5

07 March 2012

Great product, even better customer service!

“I don't normally write testimonials for websites but in this instance I felt I had to. Quite apart from the excellent quality of the products I ordered I have to say that the customer service I've received has been exceptional. Top drawer products and top drawer customer service, Oak Furniture Land is a breath of fresh air!”

5

07 March 2012

5 star company in all areas

“I bought a double sleigh bed with 2 three drawer bed side cabinets to match, they are Superb quality and I am really pleased with them. They were delivered exactly a week after I placed my order - much quicker than I anticipated.

The delivery was prompt, delivered to the room of my choice by cheerful and helpful delivery men.

I would certainly use the company again and recommend to all my friends. The total purchase was excellent and hassle free.”

5

28 February 2012

5 star company

Thank you for an excellent service. Your regular updates and reminders are very welcome, your delivery service is wonderful and the product is just what we wanted.
May your company go from strength to strength.
Sandra”

5

27 February 2012

5 Star from ordering to delivery

,

We would like to say thankyou to all concerned for our lovely furniture, we are very pleased with it. The service was excellent from when we ordered it in January until delivery last Wednesday 22nd February. Delivery chaps were very helpful and polite. The furniture is excellent quality and the packaging on all items was exceptional. Many thanks to you all.

5

27 February 2012

Wonderful furniture

“Beautiful furniture. The quality is fantastic and it looks wonderful. Delivery was prompt and we couldn't be happier.”

5

27 February 2012

Beautifull oak side tables

Very good quality furniture at affordable prices,and with quick delivery you need go no further. Thankyou Oakfurnitureland

5

24 February 2012

Consistently Great!

Hello A belated note to say how pleased we are with the latest delivery from Oakfurnitureland. The nest of tables are beautiful & the super-king size bed is like a football pitch! We have now furnished our lounge, dining room & 3 of the bedrooms with your products and can testify to the quality. The longer you have them, the more beautiful they become, especially the mango ranges. All of our visitors have requested your name & I think some have now bought. The delivery guys were great too! Thank you BH (Just one more bedroom to go - watch this space!)

5

22 February 2012

Great furniture super quality and great delivery service

Dear Oak Furniture Land I took delivery of my table and chairs yesterday and I just want to say that I am delighted with them, really beautiful furniture delivered within the time scheduled, so happy with this thank you. I would recommend you to any of my friends and family.”

5

22 February 2012

Beautiful Oak Furniture

Wonderful heavy solid oak furniture from here, very well wrapped and expertly delivered exactly when they said it would be. Even got interest free credit!
Will be ordering more soon when we get the rest of the house sorted.
They are the best!!

5

21 February 2012

Excellent products, staff and delivery system !!!

“I just wanted to say how pleased we were with your excellent staff at your Reading store and the ultra efficient delivery company you use, they called us, emailed and rang, they kept us informed every step of the way, i would say it was the best service i have encountered in a long time, especially the helpful delivery men who couldn't help us enough !!!”

A company that has well trained staff and excellent customer service !
Would be happy to recommend Oak furniture land to anyone !

5

21 February 2012

Excellent Quality and Service

“Received my French Farmhouse oak furniture today and absolutely delighted. It was very well packed and the quality is amazing. The delivery guys were so helpful and informative they just rounded off a great service from day one.”

5

21 February 2012

Oak it is then

Having spent 3 hours deliberating which bedroom suite to buy and not feeling pressure to buy was great so if you need anything made out of real oak then go to oak furnitureland. many thanks Janet Ralph. (and husband)”

5

21 February 2012

5 Star

“Order placed on the 27th January and we received our beautiful console table today. Could not fault Oak Furnitureland. Website, communications, delivery excellent, infact so impressed we have just ordered a matching mirror. Can't wait for it to arrive!!!.”

5

19 February 2012

5 star

I would recommmend this company very highly.I purchased 4 items from the French Farmhouse range and I am so pleased with all of them. They arrive on time and were very well packaged. When you buy online you can never be sure if they will look exactly as you thought they would but I am pleased to say they did.They are of a very high quality and much better than any I could find in my local furniture stores.I will certainly be buying from them again.
S Walker.

5

17 February 2012

Nice furniture!

“We're very pleased with our Tokyo range furniture, which was delivered a few days ago. It was very well packed, and in perfect condition. It looks every bit as good in our home as we had hoped; modern, stylish and sturdy. A well-designed range. The salesman in your Chester showroom did a very good job - he was informative and helpful without being pushy.”

4

15 February 2012

Excellent,efficient service and quality products.

My order was received yesterday and I wish to compliment your efficiency in processing my purchase.I ordered goods on 03 Feb and they were delivered on 09 Feb by your efficient and friendly couriers.Please convey my thanks to all concerned,keep up the good service,this is my third order with you. I will certainly use your services again and have no hesitation in recommending you to others.

John Dicks

5

14 February 2012

Mary Rodger from Livingston West Lothian Scotland

I Would like to say how delighted I am with my new furniture, it it exactly as I hoped, great quality and design.
The service throughout has been excellent and I would recommend your company to my friends.

5

13 February 2012

Good quality and excellent service

I just wanted to give some positive feedback on the Tokyo computer desk we recently received. Firstly we requested a specific delivery date, and were very pleased to receive a booking on that date. The delivery arrived in the middle of the designated time slot. The delivery team were very friendly, professional, in no rush and careful to get the desk upstairs without any damage, even unpacking from the box and taking the rubbish back outside for us. The desk was very well packaged and arrived in perfect condition -something I find quite rare these days! So thanks to all for a job well done.