I received my delivery on Thursday last week and I was very disappointed that with most funiture there was something wrong. The rustic oak coffee table had one corner missing and the box ripped as it was perhaps dragged on the floor in delivery. All funiture was very poorly packed, although already assembled it was not tightly packed but lose. The rustic oak book case arrived with unfinished top and with damage to the legs and the box. Mirror came free but with broken hinge on the back. I also ordered large sideboard and nest of tables (they were fine). I called the OFL right away to tell them about the faults and they asked me to send an email with serial numbers and photographs. I did that straight away and I emailed on Fri, today is Tue I resent the email twice as no one yet contacted me. Because there is a substantial damage to coffee table we decided not to unwrap it further and put it back into box. Now we have boxes in our living room and I cannot wait when they will start dealing with it.
They were sending so many emails and texts about order and delivery and the experience was brilliant. Now it appears that they leave the client with the problem abandoned. This it is becoming a not nice experience at all.
2/05/2013 UPDATE: The matter was resolved by OFL and today, after two weeks faulty pieces replaced for non faulty. I am happy that is over and no more emails or phone-calls are needed as this was a bit stressful for me.
Please accept our sincerest apologies for the problems encountered with our product and service, naturally we are very keen to open up a dialogue and provide a service that satisfies you. If you would like to send us a message to email@example.com with your order number included, we will ensure a member of our team calls you to resolve the matter.