From order to delivery (and beyond), we couldn't fault this company or their product. Having previously purchased two items from their "Tokyo" range direct from their website (a console table and small chest of drawers) to accommodate our laptop in the lounge, we decided to take the plunge and replace the rest of the lounge furniture from the same range. We visited the Bolton store and was very impressed with the reception we received, we ordered 7 further pieces from the same range and received a free mirror (worth £300). We took advantage of the 5 year "whatever happens" cover for 10% of the total invoice price. Apparantly, this is only available to showroom orders and not on-line orders, but well worth the extra, ours worked out at just over £20 a year for all 8 pieces. Delivery wait was just over 2 weeks, we got 3 e-mails during this time keeping us informed of progress, on delivery day we got another e-mail giving us a 3 hour time-slot (10 to 1 o'clock), they arrived at 10.10 and left at 10.30. All items were incredibly well packaged and in perfect condition apart from a problem with one of the sideboard handles. I rang them and explained the problem, I then recieved an e-mail the next morning (at 08.15) confirming a replacement handle was in the post!. The quality and finish of each piece is exceptional, it really is ALL solid oak, not a sign of MDF or softwood anywhere in the build. If your looking for Oak furniture that will last for years, try this Company first, they can't be beaten on price, quality or customer service.
To reply as a company, please log in to your business account.