If only the customer service was as good as the furniture and the delivery personnel.
found useful by 2 people
I ordered 2 bedside cabinets and a chest of drawers on the 29th April, they were delivered on the 3rd of May, unfortunately the chest of drawers was damaged, which I thought could not be repaired, I sent off an e-mail with the pictures of the damage and called customer service requesting an immediate replacement. I was told in no uncertain terms by a extremely patronising and dictatorial lady that the damage was repairable, by steaming it out and applying French polish. I was also offered a £50 refund if I accepted the damage. I was then told I would have to wait for 2 weeks for a Homeserve repair specialist to come and view the damage and if he could he would repair the item. On the 16th of May the Homeserve agent came, he took one look and agreed the damage could not be repaired to a suitable standard, he took photos and wrote a report. I was then to wait another 3 working days for OFL to get back to me to arrange the replacement, after 5 working days I called them. I spoke to an agent '[private data removed]' who understood the terms 'customer service' and he arranged delivery of the replacement on the 4th June. Well done [private data removed]! It came yesterday and I am now pleased with the chest of drawers. I also note that some of the reviews are on hold due to no evidence of purchase, so here is my evidence, my order number is ofl-904126.