If there are problems contact Customer Services immediately.
After posting the following Customer Services contacted me and the issue was speedily resolved to my complete satisfaction.
I received my first coffee table in December and by the end of January splits had appeared on the top. A 'technician' was sent out late in February - it is very difficult to get a response from the company - who declared irreparable. I, foolishly, agreed to accept a replacement item which, when delivered, was split in several places. The table was collected and a refund promised. No refund appeared. OFL eventually processed the refund on 7th June. No such refund arrived. On contacting them today I was informed they only do a refund process once a week and, tough, I would have to wait until tomorrow for mine to be processed. I doubt I will ever see see any money from the company and today will be contacting my credit card provider for a refund from them. So be warned - if anything goes wrong you will really struggle to get any satisfaction and make sure you pay by credit card so that the payment is covered under Section 75 of the Consumer Credit Act 1974