We ordered two chest of drawers from Oakfurnitureland. The rustic French oak was fabulous and arrived in mint condition. However, unfortunately the other one, a mahogany chest of drawers, which is also a lovely piece of furniture had obviously been hit with considerable force at some stage as there was a line of damage down the front of it. We decided (after the hassle of getting it up some very tricky stairs!) that we could live with the damage as we could fix the broken drawer and the other damage could be dealt with too. I am, however, fully confident that if we had decided we wanted the piece exchanged that Oakfurnitureland would have done so efficiently and quickly. Maybe more protective packaging would have been the answer as it was quite thin and obviously not that effective.
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