Oakfurniture were excellent in all ways and it is true value for money. Top quality in every way and I'd definately shop with them again and I'd recommend to anyone. If anything they over communicated but I guess that's not a real complaint , everything happened as planned and the delivery guys called me in advance and were very friendly and helpful . Quite a nice change to the normal crap service and timekeeping that seems to be part of todays general malaise. I'd congratulate the company on getting things right first time and for the excellent customer service throughout the complete process.
Had a great selection of items in different styles and finishes. Items are solidly built and very reasonably priced with excellent delivery service as well.
Great being able to view products online and then if you want to you can visit showroom to examine items to see if it's what your looking for before buying online or in store.
I ordered a nest of tables on standard delivery. I expected it to take at least 7 days but it came within 4 days. The ordering process and service from Oakland was faultless with them keeping me informed of everything along the way.
The tables were perfect. lovely and solid and ready assembled. They were well packed and the delivery men were very polite and brought the items in to the room where i needed them. Great service from start to finish and I would definitely order again in the future.
The showroom at Enfield was well stocked with a variety of different styles and the staff were attentive but not obtrusive. Placing the order was easy and we received excellent advice from the salesman as to the future care of the cabinet we had chosen.
We elected for the free 14 day delivery but received the goods within three working days, delivery being efficient and on time. Most importantly the cabinet is of excellent build and quality and represents excellent value for money.
The showroom sevice was excellent the salesperson was informative and clear as to what to expect. Delivery was quick and efficient and on time. The whole process was easy and i would definatly purchase furniture again from the showroom
Been buying Oakfurnitureland since eBay days. Got eight or nine big pieces now, all solid, well made, unmarked. Wouldn't go anywhere else. Response to ordering was immediate, communication daily until furniture arrived, delivery was very fast and trouble free. Louid Philippe Amber desk so impressive we kept it in the lounge rather than hiding it in the office.
I bought a sideboard from the Uddingston store.
From ordering to delivery was impressed with information and advice in store to communication regarding delivery.
Item was delivered on time and in perfect condition.
So pleased with my sideboard, beautifully finished, and would highly recommend oakfurnitureland.
Placed an order online at 11pm at night, was surprised to receive a call the following morning to arrange delivery for the following week!!
Having waited weeks for furniture to be delivery with other companies I was impressed that delivery was arranged well before the final date I was advised for delivery.
The bed we ordered was very easy to assemble and came very well packaged. The bedside tables ordered were already assembled which we hadn't expected.
We are delighted with the quality of the products ordered and would certainly order again in future without hesitation.
Your customers services during the sale and communications and information up to and including delivery were excellent. Your delivery crew were efficient, knowledgeable, friendly and polite. The oak dining room suite is a first class product and I am very satisfied with my purchase.
Brilliant! My solid oak sideboard came a lot earlier than expect! I received emails, text messages and phone calls to let me know exactly when to be home for delivery. The item was delivered professionally and undamaged. Love it!! I would recommend this company to anyone!!!!
I normally dread ordering furniture as it ends up being a chore from the moment you order it!
Oak furniture land though have presented a big exception to that opinion. Although I ordered on the line the communications post order were superb, got a slightly irritation sales call trying to sell me an insurance policy on the furniture but some might appreciate that.
Bed side tables were delivered on time, by friendly drivers who represented there company well [unsure if they are couriers or OFL employees].
Super product, no problems with them which I felt I needed to complain about, there are some bits I felt they should have finished better but that's the perfectionist/engineer in me.
I will more than likely order ALL my furniture from them in the future!
I was impressed with the whole service from placing order to delivery. You get regular text information regarding your delivery time slot and a courtesy call about half an hour before actual delivery. Most impressed.
Right from the showroom experience it was clear that oakfurnitureland are a world class company. The sales side of most companies tends to be impressive these days but often the service level falls away rapidly following the sale.
Oakfurnitureland were not like this. I would say the communication and service level of the delivery matched the quality of the sale.
Courteous staff in store, excellent service on line and on telephone, excellent delivery and well packaged goods which meant no damage to furniture. I would certainly recommend this company to others and would order any other furniture I will require in the future from them.
I ordered a piece of furniture online. I've been very impressed by the way oakfurnitureland have kept me informed on how my ordered was progressing. Even more impressed on the delivery, when I was given a time slot a couple of days prior to delivery, followed by a telephone call on the day with an exact time. I'm very happy with the quality of my purchase. Well done oakfurnitureland !
Under no pressure while we were deciding on our purchase. Once we had decided then the sale went through in a very helpful way. We were kept in the loop from then on and after delivery we are delighted with the furniture. Thank you very much.
very helpful informative, polite and value for money..... best of all no self assembley...
Excellent quality and well put together.Everything from ordering to delivery was first class.Communication re delivery,care of the product etc was superb.Delivery men phoned to say how long they would be,delivered on time,polite and helpful.Certainly no hesitation in recommending this firm.
You really should visit this website. The furniture is beautiful, well made and at good prices. The delivery was so professional, in easy to assemble form. But beware, the delivery was at 7.00am!
we viewed all the competition but kept going back .the choice of products and knowledge of the assistants excellent.we made our choice and we were kept upto-date about delivery and the carriers were on time and very polite
we are very happy and delighted with our choice.
WOULD HIGHLY RECOMMEND
Bought a tv stand in the sale, the product is of very high quality and looks outstanding.
The sales staff in store were pleasant and knowledgeable, no pressure from them for additional sales or add-ons etc.!.
Item had a lead in time of 4 weeks but was delivered within 3. Delivery drivers phoned 30 minutes prior to arrival and were polite and courteous. Product delivered to room of choice with no hesitations.
Would highly recommend this store.
I ordered 2 items and as one had a 12 week lead time I had to wait for both. On arrival the products are lovely. Although it did take my fiancé 2 hours to put together the dresser.
I won't be rushing to shop with Oak Furnitureland again.
The TV cabinet we bought in the sale at a very reasonable price, was delivered when stated by 2 courteous and helpful men who telephoned half an hour prior to delivery. The cabinet is extremely well made and as stated in the advert, A purchase we are glad we made and will look at Oakfurnitureland first if we require anything else.
From viewing the website seeing the quality price and delivery promise I felt I had to try
a major purchase from Oakfurnitureland I had my reservations but as I have had bad experience from major high street stores,what had I to loose.
As it turned out nothing, good presentation on the website easy to order and pay.
It didn't stop there confirmation of order and date of delivery quickly followed with clear instructions should I need to change anything as well as regular updates of delivery.
Lastly the delivery went very well by the two man crew who were both helpful and efficient.
A brilliant company to deal with.
Bought 3 items and could have bought more. Great quality and look so good.
The colour of the suite I ordered was different from the one in the showroom so I wasn't sure what to expect. I needn't have worried, it was nicer than I expected and I'm really pleased with it.
Just word of praise for the guys who delivered it. I had underestimated the size of the large sofa and it wasn't going to go through the door but they just took it in their stride and got it through the window. Well done guys.
We went to the store after browsing on the website. We found exactly the right chest of drawers and 5 drawer cabinet we were looking for. The assistant was very helpful and supplied all the information we needed to make a purchase of real wood furniture. The whole experience was very pleasant and the delivery date was give and we received a telephone call to confirm the time and on the actual day we received a call 30 minutes before the arrived to advise they were on their way. We took out the insurance which covers for 5 years. We are extremely happy with the quality of the furniture.
Excellent service, fast delivery, superb product, very pleased
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