I love ocado and it's by far my favorite grocery delivery service. The people are always friendly and helpful. If I had one negative it would be that your potatoes are always awful not matter which make I order, especially your chipping ones - if you could work on that I would be perfect!
Having used ocado for the first time myself last week, as per the recommendation of a family member who sometimes uses Ocado, I was extremely impressed with their delivery, and customer service.
The driver called when he was on his way, called and asked if I would like early delivery, and although one item was missing (a 65p tub of Elmlea Single Cream) I was immediately reimbursed by their Customer Service Team
Would Definitely Use Again!
Not sure why but they asked for delivery in Ealing Broadway and for an order of £100 more than £10. Before that the delivery was free because I always order for more than £75.
I have Tesco and M&S very close so... with the delivery money I got an trolley and here we go... Never again Ocado!
after the lovely message Ocado gave me bellow, I have send them an email and this is the only thing received so far (after 5 days)
Seems like my account was set as company one, added a star as they called me Friday evening. Cheers, I will update more after another order, maybe add a new star...
Andy Stephen found this review useful
First shop and was so impressed. Everything on my list was available, easy site to work around. Good quality food at reasonable prices. Plenty of deals and offers meant I saved £88 and had £25 off for first shop. I could book delivery times by the hour at a reasonable charge and received emails regularly including receipt. I was messaged to remind me when the delivery was arriving and it arrived bang on time despite the storm! Delivery man very friendly and food very fresh. Helpful booklet on tips of how to use their site quickly. Will definitely shop with Ocado from now on sorry Asda
I think Ocado is the best it has great offers and the choice is vast so you are not stuck for ideas .Love the service the food arrives fresh and hasn't been under supermarket lights withering up and being mauled by shoppers..Everything is kept fresh and yes like everywhere else you might get the odd minor blip but when you weigh it up then its nothing compared to some of the disasters I have had at other online delivery companys..Shopping should be easy without pain and that's what Ocado provide..
Excellent services. Drivers prompt and polite. Customer service fab if you ever need to ask for refund.
The only reason for not giving 5 stars is I feel they are taking the mick for christmas deliveries. making customers who pay monthly for weekly deliveries pay extra for that week is very unfair and also more than doubling the min order value is a bit much.
Did my first shop with OCADO and shopping was due to be delivered yesterday. Shopping never arrived as I need to prove my identity to buy baby milk and baby food. How ridiculous I now have to pack up my babies both of which are fostered to take them to the supermarket to purchase some milk as OCADO won't deliver. Bloody shambles
Shop weekly with ocado and they rarely let me down issues of quality are dealt with very peomptly And there are rarely substitutions or items missing. Ive been usong them since they cMe to this are overt wo years ago, occassionaly returning to other home deliveries but always returning
Amazing online shop, love it and so glad I found them and swapped from other supermarkets that only gave me negative experiences, been with ocado for over 7 months now and I cannot fault them!!
Keep up the good work guys xxx
Switched to Ocado after a series of disasters and lies from TESCO and I have never for one second regretted it. Like all delivery services there are so many variables that can go wrong, some they can control and some they can't. Either way when they have got it wrong (and it's only a handful of times in over 300 deliveries) they listen to you, apologise and put things right. The little touches are clever too, you actually feel valued as a customer when you get a free (and decent) bottle of wine on your "shopping with Ocado anniversary". Price wise they aren't that much more expensive and the delivery pass pays for itself.
I've used Ocado for many years (probably from the start) and I have never been let down or disappointed. They e-mail you your receipt in the morning, before delivering, so should something be out of stock / not subbed then you have enough notice to head out and buy it yourself. They text you to remind you of your delivery - and what driver / van to expect! Due to their warehouse set-up (rather than store), once you've placed an order they reserve your items for you so far less chance of things missing. Can count on one hand the number of subs I've had over the years. They price match with another supermarket but I've actually found them cheaper. Their own brand food is good but the Waitrose lines are even better. Bottom line - if Ocado say they can do it then they are unlikely to let you down!
I've tried every food delivery company in the area and Ocado have simply been awesome. Ability to pick an hour slot = awesome, they're iphone apps = awesome, freshness promise = awesome, next to no substitutions in 2 years as a customer = awesome, No quibble refund for occasional damaged item = Awesome.
Love them, would never change, you pay for the service and quality you receive!
I have been using Ocado now for about 2 months......switched to them after to many incidents with ASDA, Sainsbury's etc not delivering all the things I had ordered. Like coffee for instance....instead of sending another kind the chose to not send any. They just don't do substitutions......So far I have gotten everything I have ordered from Ocado and the drivers are very polite and courteous, they even call if they can deliver early. Its really to bad we will be moving to North Wales in the Spring because we will surely miss shopping with Ocado....they are fantastic!!!!!!
I believe I have tried every supermarket delivery service there is, and I have to say Ocado is the best there is. There has only ever been one occasion to substitute an item and I was sent an item of higher quality. The drivers are always on time, courteous and on the occasions that I have been physically unable to put my shopping away, they have actually packed my shopping away for me. This has been much to the surprise of my husband when he comes home. I cannot rate them highly enough.
Ocado are fantastic. I've been using them weekly for a long time now and I've never had a bad driver - they have all been friendly, helpful and courteous. The times when there have been substitutions are rare, and the subs are always sensible (unlike another online grocery store!). On the odd occasion I've requested a refund, this has been hassle-free. I love getting the occasional free sample, too. Finally, their iPad app is brilliant, which makes the weekly shop so much easier to arrange. I've just signed up for a SmartPass as I'm more than happy to commit to using them for another full year.
Always get items on time. Once the delivery drivers vehicle broke down on route and they quickly despatched another one to make sure my goods arrived on time!! Drivers have always been really courtesy offering to bring items through to the kitchen and very rarely have I had substitutions. Even when I have you get an email telling you... All in all great company and I will stick with them.
Before anyone says anything, I am a genuine poster and not being paid by Ocado!!!! I have shopped with them for at least 7 yrs and have just read so many horrendous negative posts. I am totally gobsmacked. They are not perfect but having tried, Sainsburys, Tesco and Asda, by far the best. In all the time I have had deliveries from them, only 1 has been late. Substitutions are few and far between. My main grumble with them are the butchers who cut the non pre-packed meats and fish. Sometimes they do "butcher" it. I now check anything cut for me and if not happy it goes back with the driver. Their packing does leave a lot to be desired at times but there is never a problem with refunds for anything not up to scratch. On the whole their drivers are great. Having recently had 3 joint replacements they have been very helpful and I have never felt the urge to hit him with my crutch. Roll on my Christmas delivery.....no fighting the supermarket with hundreds of others.
We have been using ocado for over 2 years now and can not fault them.
They are reliable and on time only once they did not make the allocated time slot and they phoned to tell us ,this was due to traffic .
I have recommended them to family and friends.
Ordered goods for delivery Saturday (today) 11:00 - 12:00 and paid £6.49 for the 'service'. At 11:30 the driver called to say he would be late and wouldn't be able to deliver until after 2pm! When asked why he said 'traffic'. I called customer services who couldn't care less and they said the delay was because the driver left the depot late - so why not call when they knew from the start the delivery would not take place? The reply was 'he should have done that'
What a joke. they charge the highest rates for deliveries and then can't get anywhere near the contracted time of delivery and don't tell you until they are already late.
This company just does not care and doesn't even pretend to when you contact them.
I will never use them again and will tell as many of my friends and family not to.
So I spent 2 hours on www.ocado.com ordering groceries on a Wednesday evening for them to be delivered on Thursday night between 10.30 pm - 11.30 pm.. On Thursday, I get a call at 10.15 pm from the driver saying he won't be able to deliver the groceries because he won't make it on time. And even if he does deliver them to me, he won't be able to get back to wherever he was supposed to get back, in time. The reason he gave was that 'a tree had fallen in his way' and 'there were roadworks going on.' Bare in mind, he was in Epping at the time and I live near blackwall E14 which is literally a 10 min. drive away and at that time of the night, may be even less. So, I said okay, I understand, but asked him to arrange for a re-delivery and he said that someone from the Customer Service will call me in the morning.
Next morning, no call from anyone in Ocado, so I call them up on their 0845 number and the customer service lady tells me that there was no message left for re-delivery, cancellation or a call back from any of the drivers. So I calmly ask her to re-arrange it for Saturday morning. She apologises and says that it's booked for Saturday morning. So here I was looking forward to having some food for the weekend, silly me!
Come Saturday morning, the time slot booked was between 9am-10am.. Had a work meeting at 12pm but so what, everything can wait because OCADO is delivering groceries.. At 11am, I finally lost my patience and called the Customer service to see what the hell was going on!! Guess what, I was told that nothing was re-booked for Saturday morning!!!!!!!!!!!!! He could see the items not delivered on Thursday but couldn't see on the system that they were re-booked for another day. By this time I was fuming!!!! HOW UNPROFESSIONAL AND EXTREMELY LAZY OF EACH AND EVERY OCADO STAFF THAT I HAD COME ACROSS IN THE LAST TWO DAYS.
I live a very busy life like most people and cannot afford to spend 2 hours shopping online, picking whole months groceries, then spend another 4 hours dealing with drivers, customer service and WAITING for the grocery delivery. That's just insulting the Customer and their time. I have shopped for groceries online for years and never had such an experience with any of the supermarkets. Tesco, Asda, Sainsbury's etc. they probably don't appear as fancy as Ocado but at least they DELIVER!
Ocado online grocery shop seems to have all the fancy offers and additional services but in reality FAILS TO DELIVER THE BASICS. As a groceries company Ocado should focus on 'DELIVERING' their products first and then think about adding other fancy premium services and adverts. I had to wait for two and a half days just to have my groceries delivered and now I am late for work. A COMPLETE JOKE!!!!!
Like a fool, I keep coming back to Ocado as I do love their range of meat and fish. Unfortunately, if I ever order anything like fresh fruit or veg, or packaged ready meals or items there is always a problem.
Substitutions are always really poor - with often the items they offer completely different to what you originally wanted, making a whole meal (or set of meals) impossible.
Fruit, veg and delicate items are always squished or with very short expiry.
Here is an album of some broccoli we recieved. Absolutely coated with bugs, deep in the crevices and flowers of the broccoli, so not a simple wash.
They try and if they get it wrong they put it right, what more could you ask for? This company is usually 99% brilliant and if something wrong ever happens they sort it.
My wife continues to berate me for letting the app upgrade occur (2 month now) the previous maybe 2012 app was easy to use and presented products in clear simple vibrant colours. The new app is cluttered with small product images and in presentation like wandering round a warehouse - shopping experience now painful for me every Friday as she mutters her way through it with the odd accusing glance... Have just checked out the waitrose site which dose look better so will be bravely suggesting a change.
I placed my huge monthly order which I normally spend with ASDA, but decoded to try OCADO. Altough their prices were a little more expensive I thought I would give them a try.
My order was due to arrive between 12-1pm so I waited....and waited....1.10pm, 1.30pm, so by 2.30 pm I checked online, it said my order was running 40 minutes late (It was more like 90 minutes!!) So I waited a little longer then decoded to give them a call.
Apparently they had not been able to take payment (It turns out I entered a number wrong, my fault) BUT instead of calling or emailing me, they just ignored me and lead me to believe my order was coming!
Safe to say I will spend my £600 a month elsewhere!!!!!! AVOID OCADO!
I do all my "heavy stuff" grocery shopping online through OCADO... Its a perfect service, and throughout the last year, only once have they been delayed.
In my first order i included fruit and veg - but very quickly learned its better just to stick to the more heavy consumer goods, where you cant go wrong... But for this it is an excellent service.
For years I've avoided online grocery shopping because of the stories of substituted items and dodgy deliveries etc. Finally decided to give Ocado a try and I could not fault my first experience with them. My delivery was on time, the driver was courteous, and best of all I didn't have a single missing item. Even more amazing is that all my fresh produce was in good shape - I was fully expecting bruised bananas and tired veg but all of it was in perfect condition.
The colour-coded bags are a great idea for helping you unpack the fridge/freezer items first, and there was good attention to detail with my bottle of olive oil wrapped in an extra bag just in case of leaks.
It's a great feeling to know that my cupboards are now fully stocked without my usual exhausting trek round several supermarkets, trying to find all the ingredients I need!
This public traded company called Ocado must be writing its own review in my humble opinion. The pattern that has emerged is that once a bad review is left then you get a follow up of good reviews of similar sort. Well here is my experience but before I start If you believe that businesses should be fair non discriminatory please boycott @ ocado in the name of what Dr. Luther King stood for. Well see why. Evidence collated after contacting the complainants on other review forum suggests that majority as high as 95% of the complainants had a minority ethnicity background. So why in modern Britain ? What modern organisation discriminates openly ? Just read for yourself comments on other review sites, Company has a draconian culture of ruthlessly segmenting/ profiling their customers based on flawed assumptions, customers sent mould bread or best by products, orders cancelled if they presume your are of minority ethnic background ( of which their pathetic excuse is that you want to export there already expired products) is that how the cater for the needs of if you the supposedly top 1%? Your account will be deactivated and you will be asked to submit your council tax bill (this is invasive and a step too far), these guys does not respect peoples privacy, rude customer service and worst still you have 95% chance of being violated if you are from the minority background these are facts. Today I vote with my feet and raise awareness so you are not humiliated as this cannot be accepted. Look through the statistics it is basically self explanatory.
I know it sound questionable to praise something with 5 stars as well to use a strong adjective as is 'faultless' but, in my own experience, 'Ocado' does deserve it.
The internet site is very usable and appealing, the products that we can there find are the same as 'Waitrose', so great quality, with the added bonus that they also have their own 'Ocado' products with the same great quality and, frequently, better priced than the 'Waitrose' ones, if there is any problem with the order, to cancel or make changes is a breeze, the drivers arrive on time and are nice and helpful, the products are always delivered with no substitutions and with a reasonable expiration date.
All-in-all a faultless experience!
I am disabled and in a wheelchair, therefore I have shopped at all the top supermarkets for home delivery. Each time I ordered my shopping I had many items missing from each supermarket, this is very frustrating when you are paying for delivery and not getting what you ordered. I have now started shopping with Ocado. This is THE BEST online shop ever. I have placed big orders and received ALL the items I ordered. The delivery men have been wonderful, very polite and courteous, and put all my shopping where I wanted it. I could not ask for anything more. Ocado will be the only online grocery shopping I will be using from now on. Give them a try you will not be disappointed.
I have ordered about four times, last one was today, I have to say I get the offers and no substitutions which is great, the food is not out of date or near out of date at all & my driver was polite at all times, delivery is so far always on time and my food was of good quality. I tried others e.g. asda which I had a horrendous experience and then went back to ocado. So far it has been good and I hope it keeps that way.
They refused to guarantee a driver who rude and intimidating to myself ( I was alone in the house with my baby ). Would not be allowed to deliver to our house again. After sending written confirmation my monthly pass would be cancelled in Nov 2012 they have just taken 2 payments for may and June 2013 despite not having ordered anything from them. Do not use!
First time ordering and will definitely choose ocado over tesco etc.
Great value for money- especially with offering the voucher for the difference like the other supermarkets at the moment :)
The quality was great, easy to order online!
I booked deliberately a green slot where they were delivering in my area already, and was informed to recycle the bags, and explained how to find out more information- if anythings broken etc. The delivery man was very helpful, very friendly, and nothing was missing or broken :)
I love the colour co-ordinated bags and the offer to bring them into the kitchen for us.
As probably guessed from the title this was our first time shopping with ocado. We used the handy £20.00 off voucher to get us started.
We found the website very easy to navigate and managed to find everything we were looking for first try. They have lots of different delivery times available, most of which were free (this trumps the big 3).
We placed our order on the Monday evening for a Tuesday evening delivery. Immediately after finalising the order we received an email detailing delivery date and time, a time up until which we could log on and edit our order (handy) and a detailed, itemised list of our shopping with associated offers and prices.
On Tuesday morning I received a text and email staying the time of delivery and that it would be Rob in the Cabbage Van who brings it. They also apologised for the fact that one item was out of stock but it was nice to be told in advance.
Our delivery arrived 15 minutes early with a very friendly and helpful driver who offered to carry it straight through to the kitchen. All items were sorted into bags by product type and labelled fridge, freezer, cupboard etc. this made the put away nice and quick.
All packed meats had at least 5+ days life on them. The fresh pork joint from the butcher only had 2 days but any fresh meat cut and packaged by an in store butcher usually has this short date to cover themselves.
There was only one downside which was that one item was missing. The receipt did state that we could log in online to request a refund for damaged/incorrect/missing items. I went online to do this which was nice and simple and hopefully the situation will be resolved.
Bar this, all in all I must say it was a great first experience and hopefully the standard will be repeated.
5 out of 7 weeks, my shop has arrived with at least one broken/leaking bottle, ruining other items. Ive spoke to customer sercive, and two managers who bleat the same story - we'll check its packed right next time. This week my box of firelighters, and carton of cat food arrived loose in a carrier back, as the packaging was once again soaked. Im expected to pay full price for damaged goods?? Im back to Tesco. Ocado does not appreciate your custom. What a joke they are
Best online grocery, best website for browsing/shopping
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