Great beginning, bitter end!
I have been with Ocado about two years and things were great in the beginning. Delivery guys are friendly and deal with a lot of problems caused by Ocado depots. Quality was almost always good, and customer service was usually very good at refunding charges where there were problems. About 9 months ago things started to take a turn. Late deliveries, missing items, inappropriate substitutions. After providing constant feedback and seeing no change, I am done! I have taken my last delivery and surprise, missing items! Time to try Waitrose delivery so I can get the same great products but might actually get what I ordered. I think Ocado has gotten too big too fast and they can't handle the demand. Good thing I also didn't buy any Ocado shares...