Downgraded from 5-stars to 2-stars. Exorbitant delivery charges!
Update: February 2014 Have been pushed to return to Waitrose.com after a 30% increase in the cost of my already-exorbitant SmartPass delivery charge. I cancelled my SmartPass subscription, wit the aim of ad hoc ordering using the cheaper unpopular delivery slots, but the headline £40 min spend becomes £75 min spend at the checkout...!
I'm very pleasantly surprised to find my weekly shopping bill with Waitrose.com is 30% less, buying more or less the same items. I haven't been able to work out how or why, but am very pleased :)
================================================================= I switched to Ocado (from Waitrose.com) about a year ago and haven't looked back.
Ocado is incredibly well organised! I've never had any missing items nor substitutions (who's got the time to keep chasing up picking errors almost every week?).
I receive countdown texts reminding me how long I've got to make further changes to my order... texts confirming whether there are any unavailable items (there haven't been any)... texts confirming the name of the driver and the reg plate number of the van...!
The drivers are as chirpy as Waitrose's.
Ocado's iPad app makes ordering very quick and easy.
Best of all Ocado stocks most of Waitrose's products.
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